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Program won't open, Acid Pro 11 Suite (x64) ....It's randomly started saying email error.. Email error Code - 24 Worked fine, went for lunch brake, came back 25min later and wouldn't not reopen.... All same day, just stopped opening... Waited a

Video Pro X

10 answers, most recent on 10/23/2025

RE: App failure to load

@Michael-Banks1180 Sorry to hear about the health issues you've experienced recently. I'm sure @johnebaker will reply to you when he sees your post but certain things in your information stand out to me as items to consider: Your version of Win 11

Movie Studio

2 answers, most recent on 12/23/2024

Placing a photo in front of video

I'm using Magix Studio 2025 Platinum Version 24.0.1.221 (UDP3). All I am wanting to do is place a picture in the foreground of a video (like Picture in picture) but... I want to place the picture whereever I want on the screen I want to be able to

Video Pro X

2 answers, most recent on 8/7/2025

Video Pro X Crashes as soon as it hits 8GB of RAM usage (Solved)

This is an odd one, and I've managed to resolve it, but in the interests of helping the community, I'd like to post my solution. I would appreciate a clarification as to why the software crashes once it hits 8GB of system RAM usage, when I have 64GB

Movie Studio

34 answers, most recent on 8/11/2024

RE: Movie Studio - Why so finnicky? An unknown error has occurred

@big_guitar You're correct. I've used it and it does work with MS2025 at least BUT it is Beta and quite fussy. It's purpose, I believe, is to be more stable for crashes or similar while recording. If a "normal" MP4 get interrupted while recording it

Movie Studio

15 answers, most recent on 6/30/2024

RE: Movie Studio auto save causes whatever I am dragging to STICK, EVEN WH

@johnebaker Hi John. I have never used the mouse click lock setting. Currently all my mouse settings are as basic as can be. This has been happening to me since I first used the first version of the program I bought and doesn't happen that often but

Movie Studio

43 answers, most recent on 7/18/2024

RE: Can not trim or delete portions of audio

@Eric-Elliott Hi, your injury & poor eyesight are understood & respected by everyone but can I ask, your comments on here are articulate & your grammar is hard to fault, so if your eyesight is that bad how do you write on this forum

Music Maker

27 answers, most recent on 1/7/2025

RE: How to turn off loop preview?

Your clip wouldn't play, and what you write seems redundant to the issue at hand. Look back at my screenshot and where 'Loop Preview' is placed. I can't work with that. How would you move 'Loop Preview' to an empty track so that it could cover the

Video Pro X

165 answers, most recent on 4/10/2025

RE: [Closed] Website Observation

@browj2 Greetings, Yes, I've been to the 'functions' page. The "Cut and Trim" video is lackluster. Look at the Vegas video, all done in Vegas without any additional plugins. That is something that might cause you to look further. I do agree it at

Off topic

31 answers, most recent on 5/29/2026

RE: Stopping pop-ups from MAGIX on PC Boot

Two weeks down the track and the MAGIX Grinch is leaving me alone. I haven't been visited by a pop-up since my last post. That's all very nice, but to achieve that I had to remove everything MAGIX from my PC except the "Bare Bones" Video Pro

SOUND FORGE

2 answers, most recent on 10/17/2023

[Solved] SF Studio 17: Channel Converter - where did it go?!?

Hi all I have recently upgraded to SF studio 17 - but it seems much more semi pro than the other version I was on. And it has lost the really useful ability to bounce down from 2 or 3 channels to mono using the snazzy Channel Converter tool. When

Movie Studio

11 answers, most recent on 11/4/2024

RE: movie studio 2025 suite - sound missing on clips

@spuddy13 Hi Brian . . . . i think i messed up somewhere a few times . . . . Much more likely, and I have occasionally experienced this, is that the mouse action is in the wrong mode. I use the keyboard shortcuts for Single object, Single track, and

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The

Music Maker

27 answers, most recent on 12/6/2023

RE: Upgrading from Magic Maker 2021 Premium to 2024 Premium

Thanks to all who helped me with this, it's finished! All of my updates downloaded and were installed without any issues. All my VST's, presets and projects are intact. I'm updated to version 32.0.2.11 and everything works well!

Video Pro X

58 answers, most recent on 9/12/2024

RE: [Closed] VPX/MMS update schedule

@Gid thanks. VP Devs said a fix is on the way, so I'll wait. Maybe now that there will be some type of sharing between Magix and Vegas, OFX will begin to work as it should in VPX. And not just certain plugins, but all that work in Vegas and

Movie Studio

2 answers, most recent on 8/12/2024

RE: What files are safe to delete when working with Movie Studio?

Hi Eric . . . . any of the following files can be deleted: . . . . You can delete all files that end in: .H0 or .HDP these will be recreated if you go back to a project to re-edit it. John EB Thank you, at least that is some. All those are not

Movie Studio

43 answers, most recent on 7/18/2024

RE: Can not trim or delete portions of audio

@Eric-Elliott Hi, your injury & poor eyesight are understood & respected by everyone but can I ask, your comments on here are articulate & your grammar is hard to fault, so if your eyesight is that bad how do you write on this forum

Movie Studio

25 answers, most recent on 10/8/2025

Issues with MAGIX Video deluxe 2026 Plus

Hello again! I am back, plagued yet again with technical issues! Figured I'd just pop in and see if these are known issues, or if anyone else is experiencing them, or if there's already a solution... Number one, I'm having problems with my tracks.

Movie Studio

2 answers, most recent on 8/13/2024

Mastering a Voice Over with ME3

I'm adding a Voice Over to my current project. I've done this several times before, but this is the first time I decided to use ME3 to master the narration. My process has been: load my audio (VO .wav) onto an empty track in my project. I then open

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the

SOUND FORGE

2 answers, most recent on 8/1/2024

Audio Studio 15, when downloaded from site,wont install

Everytime i try and re-download my copy of "Audio studio 15" I get a message telling me that my internet connection is not connected and to check with my ISP. However, all of my equipment/hardware/cables, etc. are connected perfectly. dont know why

Music Maker

One answer, on 4/1/2023

[Solved] bar vanished for no reason in one of my projects

okay, so to add to the slew of bugs this program has, i was working on my project dodging crashes and failures left and right then all of a sudden the yellow bar at the top just stopped showing up, so now I can't drag the red line over to pick an

Video Pro X

2 answers, most recent on 3/29/2023

[Solved] Why won't Vegas Pro 20.0 Work Without Crashing or Rendering Properly?

I have had tons of trouble with the new version of Vegas Pro 20.0. First of all, it crashes every chance it gets. How do I prevent that? Secondly, it automatically loops my videos, which I have tried to turn off but can't. Rendering has been an

Photostory

9 answers, most recent on 12/29/2023

[Solved] Travel Maps version 5.0.0.500 crashes

I've raised the following issue with Technical Support but am posting here in case anyone else is experiencing the same problem. Yesterday I opened Travel Maps to start a new animated map and was prompted to download the latest update (to version