• Photostory

  4 answers, most recent on 1/29/2022

  RE: Mov. file will make PhotoStory crash, no matter what
  @Jean-Marc-Giroux Hi . . . . Error in module "Qt5CoreMx64Qt5.15.1.dll" . . . . See this solution for the crash issue. If this does not fix the issue are the Intel HD 5500 drivers up to date? The latest version is 15.40.48.5171 (15.40) John EB
• Photostory

  One answer, on 1/17/2022

  RE: activation code
  @larrybisso Hi We need more information: Computer specification and program version, see this topic for what is required and please quote processor and graphics card make/model in full - I would suggest you put this information in your profile
• Photostory

  4 answers, most recent on 1/29/2022

  RE: Mov. file will make PhotoStory crash, no matter what
  @Jean-Marc-Giroux Hi We need more information: Computer specification and program version, see this topic for what is required and please quote processor and graphics card make/model in full - I would suggest you put this information in your profile
• ACID

  2 answers, most recent on 1/17/2022

  RE: My Acid Pro 10 keeps on crashing with an unmanaged exception 0xc00000
  @Robert-Howard, @Edmund-Bootle Hi . . . . unmanaged exception 0xc0000005 . . . . A common cause for this error is the graphics drivers of your video cards - are they up to date? We need more information: Computer specification and Windows version,
• ACID

  7 answers, most recent on 1/17/2022

  RE: Acid Pro 10 Monitor during recording errors!
  @Tommy-Bryant Which error are you getting? There could be problems with your audio hardware. Are you using an external USB audio interface with ASIO drivers (recommended) or just the internal audio chip of your computer (which could be easily
• Other products

  4 answers, most recent on 1/13/2022

  RE: Movie Studio 2022 Platinum Error in Module "OpenCL.dll"
  Thanks AAprods,I followed that solution, (uninstall/reinstall the Intel Graphics driver) and the error message is now gone - thanks so much for pointing me in the right direction!I stuck with Vegas Movie Studio as I was familiar with it, but anyway,
• Movie Studio

  20 answers, most recent on 1/19/2022

  RE: Movie edit pro 2022 V 21.0.1.111 crashes/blocks (= unworkable)
  Helly guys!Here my responses on your comments: @John- I've installed: Studio Driver 511.09 (30.0.15.1109) - Jan 4, 2022 (this is REALLY new!). It is always a good idea to use more recent drivers. Mine was still a Microsoft one. @Ray- MediaInfo: yes,
• ACID

  6 answers, most recent on 1/7/2022

  RE: Error message
  @robert-trainor Hi and welcome to the forum. We need more information: Computer specification, Windows version, and program version, see this topic for what is required and please quote processor and graphics card make/model in full - I would
• Music Maker

  3 answers, most recent on 1/6/2022

  RE: music maker doesn’t work anymore
  @Joon-Min-Gong I world guess an error in the Qt5 module points to a problem with the graphical user interface. Are you using multiple monitors? Are your graphic drivers up to date? You can try and reset the program setting by deleting the
• Movie Studio

  20 answers, most recent on 1/19/2022

  RE: Movie edit pro 2022 V 21.0.1.111 crashes/blocks (= unworkable)
  @dirkc_be Hi . . . . Anyone that gives me the golden tip? . . . Please provide full information for: Computer specification and Windows version, see this topic for what is required and please quote processor and graphics card make/model in full - I
• Rescue Your Videotapes!

  4 answers, most recent on 12/22/2021

  RE: Cannot install USB Driver
  Error message is saying that installation is failed. Could not find the unit for this driver. Although the unit is there and recognized by my laptop.
• Movie Studio

  11 answers, most recent on 12/23/2021

  RE: Error trying to use GPU for Export of Stereo3d: Side-by-side
  @dean-z Hi The message you are receiving is a generic error with several possible causes. The GPU drivers are not up to date RTX 2080 drivers are currently Game Ready Driver - 497.29, or Studio Driver - 472.84 Intel Iris Plus - 30.0.101.1191 . .
• Movie Studio

  11 answers, most recent on 12/23/2021

  RE: Error trying to use GPU for Export of Stereo3d: Side-by-side
  @dean-z Hi The message you are receiving is a generic error with several possible causes. The GPU drivers are not up to date RTX 2080 drivers are currently Game Ready Driver - 497.29, or Studio Driver - 472.84 Intel Iris Plus - 30.0.101.1191 . . .
• Other products

  2 answers, most recent on 12/14/2021

  AmL 2016 and latest download version do not run in Windows 11
  Hello, I have the Audio & Music lab 2016 Premium (Steam) version as well as the Audio & Music Lab Premium download version (Serial starts with P3) available.While the 2016 Steam version does not start at all the download version does at
• Music Maker

  One answer, on 12/14/2021

  Music Maker 2022 crashes during playback
  Back in 2017, my father purchased Music Maker Plus Edition 2018 for me as a gift. My old laptop could not run it without freezing up. Now, recently I bought a Lenovo gaming laptop, and thought I'd install it on here. It is a brand new Windows 11
• Movie Studio

  28 answers, most recent on 12/12/2021

  RE: Udate for 21.0.1.107 keeps freezing up
  @parisstudio Hi . . . . Win10 64bit i7 10700k 3.8cpu 32GB ram . . . . Please help us to help you, by supplying full computer specifications for both computers as detailed in this topic and please quote processor and graphics card make/model in full
• Movie Studio

  3 answers, most recent on 12/10/2021

  RE: Application crash during file browsing
  @Zoltan-Danter Hi We need more information: Computer specification and program version, see this topic for what is required and please quote processor and graphics card make/model in full - I would suggest you put this information in your profile
• Movie Studio

  4 answers, most recent on 12/10/2021

  RE: new patch install issues
  @parisstudio Hi Thansk for starting a new post. . . . . the new patch on my win7 64bit  . . . . From your last post here you were using Movie Edit Pro (MEP) 2021 I would therefore assume that the new patch means you have upgraded to Movie Edit Pro
• Movie Studio

  One answer, on 12/5/2021

  RE: Recording from a camera download
  @Richard-Gaskell9308 Hi and welcome to the forum. . . . . "Select DV device driver" . . . .error message which says "Could not connect to selected device" . . . . Does your computer have a IEEE 1394 (Firewire) card installed - if not then you cannot
• Movie Studio

  One answer, on 12/5/2021

  Recording from a camera download
  I am using Movie Edit Pro plus 2019. I am operating on a windows 10 system on my computer. I am trying to record onto my program from a friends tape camera. This is something I have done before, but not for a couple of years. my computer recorgnises
• Video Pro X

  26 answers, most recent on 12/14/2021

  RE: Export Uses Max of 20% CPU - 14 Minute Video Takes 7 Hours on Beefy PC
  @Wayne-McIlvaine Hi Are you still using VPX 11? Does the export freeze at the same point in the timeline? Are there any error messages or entries in the crash log? Did you install the Studio drivers for the RTX 3080 and are they up to date -
• Video Pro X

  26 answers, most recent on 12/14/2021

  RE: Export Uses Max of 20% CPU - 14 Minute Video Takes 7 Hours on Beefy PC
  @Wayne-McIlvaine Hi Are you still using VPX 11? Does the export freeze at the same point in the timeline? Are there any error messages or entries in the crash log? Did you install the Studio drivers for the RTX 3080 and are they up to date - current
• Movie Studio

  14 answers, most recent on 12/2/2021

  RE: vcruntime_140.dll
  @johnebaker 1. I have added those details to my signature. 2. The drivers are up to date. 3. I don't know how to get the device options screenshot, though I tried. 4. I don't have any special antivirus program other than maybe Windows Defender? 5. I
• Movie Studio

  14 answers, most recent on 12/2/2021

  RE: vcruntime_140.dll
  @pdilly1980 Hi As the re-install of the C++ redistributables apparently has failed, we need more information and system checks: Computer specification and program version, see this topic for what is required and please quote processor and graphics