• Movie Studio

  14 answers, most recent on 9/8/2025

  RE: MAGIX Video deluxe 2026 Premium (Constantly Crashing on Startup)
  @ItsMichael @SP. My understanding is we should be using the "game-ready" drivers. They are referred-to in this Support
• Other products

  One answer, on 10/1/2025

  RE: [Closed] Where is Vegas Pro specifically in the Forums-Not in drop down
  @Buystockinfun The answer to your question is: not in these forums! Please read this pinned post and follow the advice given there. This thread will be closed. JeffForum Moderator
• Other products

  One answer, on 5/4/2023

  RE: [Solved] Vegas Pro 19 - Idle Installation
  @Colin-Hurkett The servers are totally overloaded because an emergency patch was released today and without it nobody can start Vegas Pro 19 and 20. So everybody tries download it at the same time. Please follow this link to the correct
• Music Maker

  3 answers, most recent on 5/3/2025

  RE: Music Maker installer Error
  @YendiArturo-Rodriguez Ok, I think that's Windows Controlled Folder Access blocking the installation. Please check the article here: https://www.magix.info/us/support/article/how-to-fix-error-wix-dir-common--1351/
• Samplitude

  One answer, on 11/21/2025

  Focusrite 18i20 gen 3
  Hello; I can not get outputs to monitors, Have tried with Samplitude settings and and thru Focusrite Control focusrite_control_3_26_0. Using Windows 10 Pro i9 processor. Need a step thru on Samplitude X8 and the focusrite 18i20 gen 3 Will provide
• Other products

  One answer, on 9/16/2025

  RE: [Closed] Vegas21 crashes on startup(0xc0000005)
  @wang-ren Crashes in ntdll indicate driver problems. It could be your graphics driver or audio driver. Maybe try to reinstall those. Have you tried to restart the computer? Please select the restart option, not the Shut down option. Also try to
• Music Maker

  One answer, on 8/30/2025

  RE: existing midi files
  @Maurice-Fritze Hi See this comment re splitting the MIDI file into its separate channels, once you have done this you can manipulate them. HTH John EBForum Moderator
• SOUND FORGE

  One answer, on 10/22/2025

  RE: authentication code needed for sound forge 10 on windows 10
  @diego883 Please read https://www.vegascreativesoftware.info/us/forum/activation-of-sony-creative-software-era-applications--149297/ and follow the advice given there. Your software is too old to register and activate by the built-in method since
• Video Pro X

  One answer, on 12/4/2024

  RE: [Closed] Panasonic m2ts video file format problem
  @Steve-Marsh, wrong forum. There is a separate Vegas Pro forum where you can ask that question. Also, when you ask that question, provide more information from this POST, especially "B" and "C"..
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @Michael-Schmidt6033 Yes, as this post confirms, BorisFX now owns SoundForge. However, I note you list Sound Forge v 18 and 19. These are versions produced by Magix so it seems you do need to contact them! (I admit I was not aware that it was
• Music Maker

  2 answers, most recent on 2/1/2023

  RE: [Solved] Loops blank on track
  @Jon-Muellemann These posts might help:https://www.magix.info/us/forum/waveforms-no-longer-showing--1311016/https://www.magix.info/us/forum/cant-see-audio-blocks-or-wave-spectrum--1256482/#ca1735836  
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  Here is the FAQ at the bottom of the email I received from Boris FX. Sorry @SP. you beat me to it! The link for Magix.info and the new Samplitude Forum.
• Movie Studio

  36 answers, most recent on 7/14/2025

  RE: Video Deluxe 2026 website
  Hello @Can-Dive, You're welcome. For your information. All Magix Moderators are volunteers, who enjoy helping other people with their problems in their own free time, where possible. Have you ever read the community rules? If not, please see the
• Video Pro X

  9 answers, most recent on 1/20/2026

  RE: No output option at 100fps for 4k-100fps video
  Thanks for that info. I'll have to see if that WMV file can be re-compiled back to an .mp4 clip at 100 fps with AVC or HEVC codec with a different video editor without much loss of detail of a 4K video. But I have to wonder why VPX is not setup to
• Video Pro X

  2 answers, most recent on 3/9/2025

  RE: [Closed] VPro22 - Audio Hero songs bundle...
  @fawtz the wrong user forum. There is a Vegas Pro user Forum where this might gain traction.
• Movie Studio

  2 answers, most recent on 7/14/2025

  RE: [Closed] Freezing in my projects (Program has stopped responding)
  @Ken-Decker Please read this pinned post and follow the advice given there. This thread will be closed. JeffForum Moderator
• Music Maker

  6 answers, most recent on 6/27/2023

  [Solved] Controllers found to work well with Music Maker ?
  What Controllers are you using and have found to work well? I'll start off by stating that I have a Novation Launchpad Mk2 and I'm wondering if it will work as the promoted Mk3 mini here at Magix. I guess this could be both a pro/con type info post
• Music Maker

  One answer, on 9/29/2025

  RE: software
  @peter-k2808 Do you mean you have to wait multiple seconds after each click for a response from the user interface? This is a known bug. You need to disable the text cursor indicator in the Windows Accessibility settings. Usually the software will
• SOUND FORGE

  4 answers, most recent on 5/11/2026

  RE: License for iZotope Plugins
  Well, seems we've reached a dead end. We have repeatedly tried through https://www.magix.info/us/support/ and all we get our AI responses with suggestions by the AI how to get it forwarded to human support, but nothing we reply to it gets us
• Movie Studio

  53 answers, most recent on 11/13/2023

  RE: [Solved] Movie Studio 2022 cannot separate multiple audio tracks
  @Paul-Ravenscroft Hi, My highly directional microphone records in mono on the left speaker track. The other track is vacant. In MS16 I could see both the recorded and empty track. A right click allowed me to combine them into a single track so that
• Music Maker

  2 answers, most recent on 2/6/2024

  [Solved] Pitch Bend / Guitar Slide Effect for MIDI Notes
  I'm using the latest version of Magix Music Maker. When I listen to the store demos of certain VSTi instruments, like the "Dobro" and the "Folk Instruments", I can hear that they have a pitch bend effect on several notes. This is something I would
• Movie Studio

  30 answers, most recent on 8/9/2024

  RE: [Solved] Copyright Claim
  @Carolly Hi . . . . Are "daredo GmBH" . . . . legitimate enforcers of Magix copyright? . . . . No. They are one of the many Media Distribution companies that 'distribute and offer copyright protection for media creators. Loudly were/are part of the
• Movie Studio

  27 answers, most recent on 11/18/2024

  RE: Where'd the track options go?
  @Windows-user6314 Another option is to find out what is causing your problems with your VMS15 and continue using that. Post over on the Vegas forum and we'll try to help you there https://www.vegascreativesoftware.info/us/vegas-pro-forum/
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @Ryan-Sch I have open tickets from October 2025. Since last summer Magix support was restructured and they barely respond now. In the past they usually responded quickly and solved problems. If you even don't get a response from RMEP, maybe we need