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I could load, edit, and save MP4s. Then, suddenly Movie studio 2025 stopped working like normal and asked me to activate the Mpeg 4 codec. I couldn't do it and got this message: "The activation of MPEG-4-Codec failed. If you are using the program as

Rescue Your Videotapes!

7 answers, most recent on 12/2/2025

RE: DRIVER DOWNLOAD

Thanks for the advice, but unfortunately the driver update did not work. My capture device is not red or white, just black with the Magix name on it & with the 4 cables attached with the yellow, white, red & black pins. In the device manager

ACID

One answer, on 4/3/2026

RE: Acid pro 11 download installer not working

@Saxon-Scoundrel Is it possible that you need to register with BorisFX using your Magix account information and, once that process has completed, the installer would then be available to download from Boris? JeffForum Moderator

Xara Designer Pro

9 answers, most recent on 11/7/2025

RE: Please i bought xara 3D maker 7 couldn't install after formating my PC

I have windows 11 i cannot even download it or install it vanishes i have written to the company the service is crazy

Off topic

7 answers, most recent on 6/8/2026

RE: [Closed] Magix canceled my subscription after accepting my payment.

@Grummulthrus I recommend you go to borisfx.com and install the free trial version of Sound Forge 2026. Then, at least, you can use the software for two weeks. I'm pretty sure, that Boris FX support will solve your problem over the next couple of

Music Maker

2 answers, most recent on 10/3/2023

[Solved] Issue with soundpools.

I have just installed operating system on my notebook and installed Music Maker app. I had purchased some soundpools and I would like to have them back. How to achieve this goal? It hasn't install soundpools automatically.

ACID

One answer, on 7/26/2025

RE: PLUG INS

@martin-smith Which plugins? Usually, VST3 get installed under C:\Program Files\Common Files\VST3\ Plugins that come with Acid might be located under the Acid program folder in the subfolder called Magix Plugins. Additionally, some bonus content

Movie Studio

30 answers, most recent on 9/24/2025

RE: No sound from combined files

Hello @Yoshinori-Tokuda, An addition to my previous answer. I installed MS2024 on my working computer for you. The latest MS2024 version was installed immediately and your MTS file with audio could be played. Best regards,Rob

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Frank-Pietrantoni9884 Hi Frank, We're off-topic here, but: In your first post, you mentioned that it was your "desire to upgrade to Vegas Pro 23" which, I presume, you are already using a version of Vegas. If it's Vegas 22, then you have the EULA

Rescue Your Videotapes!

3 answers, most recent on 4/3/2025

RE: cannot install driver for premium video wandler

@kg79 This is the Magix procedure for installing the drivers: https://www.magix.info/us/support/article/installation-procedure-magix-video-converter--710/ I've already tried that numerous times.

Music Maker

2 answers, most recent on 3/22/2024

[Solved] failed WaveOutWrite error Magix Music Maker Free Version

Getting failed WaveOutWrite error when trying to playback wav project. Device name DESKTOP-05IPV1IProcessor Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz 3.40 GHzInstalled RAM 8.00 GB (7.90 GB usable)System type 64-bit operating system,

Audio Cleaning Lab

One answer, on 3/28/2026

RE: Cannot install Magix Audio Cleanic 2014

@Christophe-BOUTONNET Please edit your post and remove your private information. This is a public user forum and we are all users like you and no Magix support staff is active here. You need to ask support at infoservice@magix.net for a direct

Other products

4 answers, most recent on 1/15/2024

[Solved] CD Architect 5.2

I have a new computer. I installed CD Architect version 5.2. I get a box saying I need to register it. I fill out the form and I get an error message 12037, certificate is out of date or invalid. I re-installed it and registered it online. They said

Music Maker

One answer, on 11/27/2025

installation Music Studio 2024 Dlux

bonsoir j'ai un nouvel ordinateur qui ne possède pas de lecteur CD du coup je ne peux plus installer mon logiciel Music Studio 2004 DELUX auriez-vous un lien afin que je puisse télécharger le programme je suis très embêté car je n'ai plus moyen

Movie Studio

One answer, on 8/20/2024

RE: [Solved] is it safe to delete files in MAGIX Downloads folder?

@J.. Hi You can delete the items in the folder without losing features, however I would suggest you archive them off to a DVD or Blu-Ray disc in case you need to re-install, some of the extra plugins eg the 3rd party items which were included with

SOUND FORGE

One answer, on 2/26/2026

Sound Forge 17 will not launch

I have been trying to install Sound Forge 17 on a new desktop, and it will not launch after I register it. I have already deactivated it on my previous computer.

SOUND FORGE

3 answers, most recent on 7/2/2025

RE: How to transfer to a new lap top

With the SCS (Sony) versions there was an undetermined number of activations you could have on one license. With the Magix versions, you can activate Sound Forge on only two (2) PCs simultaneously. Anything beyond two, one would need to be

Other products

3 answers, most recent on 3/26/2026

Photo manager deluxe - clouds and local drives

Hi, I am new in the Magix universe. I have installed the Photo Manager Deluxe programme. According to tutorials and description, it should be easy to install from Clouds. Still, I have problems with this. Will all the photos end in this programme as

Music Maker

4 answers, most recent on 7/30/2024

[Solved] I purchased Music maker 2025 premium vide Order .No. of the product.

order number is: Removed by Moderator MUSIC MAKER 2025 PREMIUMSerial number:Removed by Moderator Let me know on how much pcs. I can install this software. Early reply is awaited. Thanks ...A.L. BAXY Email address: Removed by Moderator

SOUND FORGE

8 answers, most recent on 4/8/2026

RE: Magix Sold Sound Forge!

@Endre-Nagy Magix will keep supporting the legacy software (everything that's been released prior to 2026). Supporting here just means that you can download and install it. They will be no bugfixes or anything like that.

SOUND FORGE

5 answers, most recent on 6/12/2024

[Solved] Soundforge 15 - Windows 11 - Won't save settings on close and reopen

Too long a story - but after purchasing a New Lenovo P16 laptop - Win. 11 - in January - and problems w/Lenovo that involved The NYS Attorney General - This past Friday - WITH a Lenovo Tech on the line for 2+ hours - with a Windows USB Reboot and

Movie Studio

3 answers, most recent on 3/19/2025

RE: Movie Studio Platinum 2025 Won't Install

@Skylar-Jensen Hi . . . . Whenever I open the installer, . . . Check that your Antivirus program is not blocking the installation, how you do this depends on the Antivirus program you have installed. If the installer and software installer are not

SOUND FORGE

2 answers, most recent on 10/3/2024

[Solved] Upgraded from 12.6 to 17 -- MM2025 Doesn't link to it.

As above. I got offered to install Sound Forge Audio Studio 17, which I have done... However, MM 2025 still openes 12.6 when using the 'edit in external' option under the 'Effects' tab. Uninstalling 12.6 just ends up with a message saying that

SOUND FORGE

2 answers, most recent on 12/17/2023

RE: [Solved] LOADING SF 17 PRO SUITE INTO 2nd CU

@ray-s You simply download the installer from your customer account at Magix.com