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I'm running Acid Pro 10.0.5 Build 37 on up-to-date Windows 10, Alienware 17 R4, 16GB RAM. When I try to update to Acid Pro 10.5 from the Help Menu/Update Program Online option, I'm told "There are no updates for Acid Pro". Nothing seems to get

Other products

5 answers, most recent on 3/18/2025

RE: [Solved] Commercial use of MAGIX SP - what about loops purchased via MMM store?

@Pernas Soundpool collections 1-16 can be used commercially if you have the CDs/DVDs. Soundpool Collections 17-21 need separate commercial licenses. The online store (Catooh or now Producer Planet) always sold separate non-commercial or commercial

Other products

5 answers, most recent on 3/18/2025

[Solved] Commercial use of MAGIX SP - what about loops purchased via MMM store?

From back in the days when the MMM Soundpools where distributed via DVD (at least 11-21) (I miss that period of time) the license for commercial use was simple and easy to understand (at least with SP collection 16 according to the

SOUND FORGE

4 answers, most recent on 2/15/2022

[Solved] Can't get Sound Forge Pro 14 or Vegas Video Pro 18 to reinstall

Last Friday, using SF Pro 14 and a handful of third-party plugins, I was able to complete a client game audio project with no problems. Then, on Sunday, the program wouldn't launch at all. In fact all my Magix programs wouldn't launch: Sound Forge

Photostory

7 answers, most recent on 5/2/2022

[Solved] custom audio in Photostory

I use Magix Photostory Deluxe 20, and it looks like I can only use pre-packaged (or purchased in related online outlet) audio tracks when creating slide shows out of my photo collection. Question: is there any way to use my own audio files

ACID

3 answers, most recent on 3/23/2023

[Solved] Trouble with ACID Serial Number?

I just purchased ACID MS 11 from an online retailer (guitarcenter.com, so it should be legit), but the MAGIX website does not recognize the S/N. Any ideas?

Other products

16 answers, most recent on 1/26/2022

[Solved] Missing email with link to download PC check & Tuning 2022 withe activ

I purchased online from US-Shop@Magix.net PC Check and Tuning 2022 on Dec. 21, 1921 and have never received an email containing the link to download the software nor an activation serial number for it. I have checked my spam folder and written

Web Designer

2 answers, most recent on 1/3/2022

RE: [Solved] Different Versions of Same Product

@Juliene Hi I assume that your Update Service expired and you did not download all of the Online Gallery - if you re-install after the Update service expires you get the original version you purchased and do not have any access to the Templates -

Music Maker

2 answers, most recent on 12/8/2021

RE: [Solved] restore purchases

@Damian-Garza You need to be online and logged into your user account. If this doesn't work then go into the program settings and click on the button to clean up the store.

Movie Studio

16 answers, most recent on 12/4/2021

[Solved] Serial Number Already Registered

Hi Gang Do I need to contact Magix Support online? I've already used/registered this version MEP Pro Plus 2016. Uninstalled it - now then Re-Installed it - Can't get the Serial Number or Registration to work? However since the last registration,

Samplitude

4 answers, most recent on 10/20/2021

RE: [Solved] Which time stretcher should I use?

@beth-hall The online effect is computed while playing back which needs more computing power (for playback + effects). Offline effects are computed before playback so you need less computing power for just the playback. If your systems struggles

ACID

One answer, on 10/12/2021

RE: [Solved] Acid pro 10 keeps crashing with a slight key and bpm change

Hello! Below are some general troubleshooting steps you can try regardless of the error. Please attempt these: Reset the software Check for and Install Windows Updates - On Windows 7 you can search for "Windows Update" via the Start Menu. On

Web Designer

4 answers, most recent on 6/17/2022

[Solved] PLEASE HELP!!! Xara online webhosting...

Hello All! I recently upgraded to Xara Pro X 18.5. I was given a free year of online hosting. I am currently trying to register with xara online with the coupon code they provided me, however every time I try to submit all my personal details I get

SOUND FORGE

3 answers, most recent on 9/21/2021

[Solved] one-month validation

Greetings to the MAGIX team!-----------------------------I have been very interested in Sound Forge for a long time, more precisely for Audio Studio.Sorry I'm only interested in that version and not the PRO.I'm interested in this version because I

Movie Studio

11 answers, most recent on 9/2/2021

[Solved] Upgrade / Update?

I updated in July of this year, by paying the $60.00 fee, in order to continue receiving updates of MEP+. (I currently own 2021) In the past, that would allow me to get the following year's version. (Now, 2022) However, I am being asked to once

Samplitude

6 answers, most recent on 8/29/2021

[Solved] How to use Scaler 2 midi out to control other VST in Samplitude

New to Samplitude so BIG learning curve. I have Samplitude Pro X5 on a windows 10 computer. Trying to use internal VSTs with midi as follows and can't figure out how to set up the channel send/receive for midi instructions to work. I want to put

Music Maker

9 answers, most recent on 7/3/2023

RE: [Solved] Can't log in to my MM Account

Thank you all for your input. @coneman I tried clearing the store cache, unfortunately, it made no difference. However ... 24 hours later and the problem seems to have rectified itself. I'm guessing there was a problem with the servers at Magix's

ACID

4 answers, most recent on 1/31/2026

[Solved] (Solved) ACID 11 Some sounds are distorted while others aren't.

So, I've been having issues with ACID 11, where some sounds/samples sound exactly like they're supposed to while others have some glitchy/echoing distortion applied to them. Is there some kind of optimisation for ACID I'm missing? There are plenty

Samplitude

8 answers, most recent on 8/25/2021

[Solved] Setup - Options I use do not recognize M-Audio Keystation 49es

What I need? Settings required to use my M-Audio Keystation 49es I just started trying to use the software this week and cannot get my midi keyboard to work. There is a special offer to upgrade this software to PRO but I cannot consider that if I am

SOUND FORGE

2 answers, most recent on 7/13/2021

RE: [Solved] Sony Movie Maker Serials Invalid

I do not think SCS (Sony) versions of Sound Forge and Vegas can still be registered off-line. Otherwise all the SCS user info was ported over to Magix in 2016-17, so activation of legacy versions online can still be done. You must use the original

Movie Studio

4 answers, most recent on 7/4/2021

RE: [Solved] 2014 - reusing components between projects?

Thanks for the prompt reply AAProds! I've worked out in MEP2014, to create an MVD you do: File > Manage Movies > Export - question is, what exactly can I do with a MVD? I can't see anything clear about it in MEP's help file nor online. Thanks

Off topic

2 answers, most recent on 7/2/2021

[Solved] Invoice not received yet

Hello guys, I read that usually when a Magix product is purchased online, we receive the invoice by next day. But it's been 2 days I haven't received yet. How do I go about with it?

Movie Studio

3 answers, most recent on 6/27/2021

[Solved] NEWBLUE FILTERS 5 ULTIMATE effects do not "Activate", have watermark

Hi MAGIX Support Community, Yesterday I purchased the MAGIX MOVIE EDIT PRO 2021 PREMIUM which included NEWBLUE FILTERS 5 ULTIMATE plugins. The NewBlue software installed successfully, however none of the individual effects allow me to “Activate”,

Xara Designer Pro

2 answers, most recent on 6/21/2021

[Solved] No access to online catalogue

I bought DesignerProX in April 2019 for £89. I was warned that after a year my access to Magix Online Catalogue of design resources would expire unless I renewed a subscription, and I would loose anything I had downloaded during year 1. but I