Missing email with link to download PC check & Tuning 2022 withe activ

LAURIE-SOLOMON wrote on 1/6/2022, 4:21 PM

I purchased online from US-Shop@Magix.net PC Check and Tuning 2022 on Dec. 21, 1921 and have never received an email containing the link to download the software nor an activation serial number for it. I have checked my spam folder and written emails to Magix explaining this and asking them to send me said email along with a copy of the invoice. So far, none of their responses have been helpful. All they sent me was an email with a ticket number. How can I get the download link and serial number that I paid for?

Comments

johnebaker wrote on 1/7/2022, 4:43 AM

@LAURIE-SOLOMON

Hi

Check if the product is registered in your account at magix.com - login using the Account login button top right of the home page and select My Products

Note: - this must be the email address you supplied on purchase - if you made an typo in the email address then send an email to infoservice@magix.net explaining the problem.

John EB
Forum Moderator

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

LAURIE-SOLOMON wrote on 1/7/2022, 12:50 PM

This item is not registered since I have never received the email with the link to download the software or the serial number in order to get the software so as to register it. There are two earl;ier versions of the software which I did get and registered listed under my products but not the 2022 version which I just purchased ion Dec. 25, 2021.

As for email addresses, Magix must have the correct email address for me since they sent me an email with my order number right after I ordered and I received it. All my email correspondence with Magix gets a confirmation email response and even ticket numbers but no action in terms of sending me a link to download the software and a serial number to activate it.

johnebaker wrote on 1/8/2022, 12:14 PM

@LAURIE-SOLOMON

Hi

. . . . they sent me an email with my order number right after I ordered and I received it . . . .

The email confirming your order should contain the serial number for PC check & Tuning 2022 and a download link.

John EB

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

LAURIE-SOLOMON wrote on 1/8/2022, 12:55 PM

They did not and that is the problem. I am afraid your reply is not very helpful. I was hoping for a US phone number for Magix that I could call and talk to someone in person since my email exchange with them is getting nowhere. In the last email from them they sent me a link to the German version of the manual and not to the download for the program as well as an invalid serial number.

emmrecs wrote on 1/8/2022, 1:04 PM

@LAURIE-SOLOMON

There is no support telephone number for the US or anywhere else in the world, sorry.

You wrote that they sent me an email with my order number right after I ordered ...  That same email is the one that should contain the serial number and download link; I wonder if you are expecting a second one? Have you checked carefully everything in that email? Sometimes I think download links and/or serial numbers can be perhaps "less than obvious".

To which email address have you been sending your request for help? You should be using infoservice@magix.net, which is the main Customer Service contact.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 1/9/2022, 11:14 AM

@LAURIE-SOLOMON

Hi

. . . . as well as an invalid serial number . . . .

When you tried to register/activate the program did you get an error code and message?

If so what was the code and full message?

John EB

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

LAURIE-SOLOMON wrote on 1/9/2022, 3:54 PM

There was no code just "Invalid Serial#". The example serial number wanted shows that it starts with a "P2": the serial number they gave me was Removed by Moderator I have no idea what that is a serial # for or code to: but it does not work to let me in to the download center's link to the PC Check and Tuning 2022 software download. Moreover the link to that software does not take me to the software download but to a PDF of the German version of the Handbook for the software. Hence, I cannot even register the software to get an activation code, much less download the software.

johnebaker wrote on 1/10/2022, 10:07 AM

@LAURIE-SOLOMON

Hi

Have you contacted Magix at the email address @emmrecs gave you?

If not do so.

. . . . The example serial number wanted shows that it starts with a "P2": the serial number they gave me was  . . . .

a P3- serial number ?

The fact that a P2- serial number is being requested suggests that you are trying to activate an old version of the product.

John EB

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

emmrecs wrote on 1/10/2022, 10:28 AM

@LAURIE-SOLOMON

Hi John.

The code I removed began with neither P2 nor P3, but rather with three letters. I wonder, therefore, whether it is actually a Redemption Code?

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

LAURIE-SOLOMON wrote on 1/10/2022, 11:17 AM

What is a redemption code? How and why do you use it?

johnebaker wrote on 1/10/2022, 11:31 AM

@emmrecs,

Hi Jeff

Thanks for the info on the code you removed.

@LAURIE-SOLOMON

Hi

I would agree with Jeffs remark regarding the code possibly being a redemption code - if this is the case there should be instructions in the email regarding how to redeem the code.

John EB

 

 

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

LAURIE-SOLOMON wrote on 1/10/2022, 11:46 AM

There were no instructions in the email. The email explicitly stated it was the serial # for PC Check and Tuninhg 2022.

Now Magix is asking me to send them a screen shot of the page where I entered the serial number. What do they need that for? Why don't they just acknowledge that they sent me the wrong serial number and link and just send me the correct ones?

LAURIE-SOLOMON wrote on 1/11/2022, 9:33 PM

Well, today, to my surprise, I got a letter via USPS from Magix in which they sent me a link to the download of PC Check and Tuning 2022, a link to the English version of the manual and a serial number. It is ironical since they could have just as easily have sent me an email with that information as send it to me by US mail,and could have sent it when I first contacted them on 12/25/21.

LAURIE-SOLOMON wrote on 1/11/2022, 9:48 PM

By the way the serial number they sent me that started with the three letters was the same as the one in they sent in the email. Moreover it worked when one used the link but not if one tries to access the download center on the Magix web site to download the software. Using the serial number sent there comes up invalid as requires a P2 serial number.

I guess the problem is now solved and the case should be closed.

 

Thank you everyone .

 

 

LAURIE-SOLOMON wrote on 1/12/2022, 9:33 AM

I should note that I still have note received an invoice for my purchase from Magix; and despite registering the program when I finally got to download and activate it, the registration does not show in MY Products along with my other Magix software.

Jozsef-Kllay wrote on 1/26/2022, 4:15 PM

A 2022-es PC Check&Tuning-ot szeretném megrendelni a 2021-es megvan de lejàrt a Licensem 44.95 Frankért vettem a Mediamärktban de sehol nemkapom meg Kasetta formàban.Regisztràltam! vagy hol lehet megvenni?