Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Ken-Stanley Yes you can apply for a refund. Assuming you bought it directly from Magix you need to send full details of your order/invoice number in an email to infoservice@magix.net and request a refund. If you purchased it from a third-party

Photostory

7 answers, most recent on 9/18/2024

RE: Editing query Photostory 2024

I'd thought about saving the project as an MPH file but just hadn't done it. Once it's saved to My Videos, I guess it's not too difficult to keep overwriting it after making new edits. I may query this latest issue directly with Technical Support.

Movie Studio

3 answers, most recent on 10/21/2025

The program Magix Video de luxe 2026 will not start

I bought Magix Video de Luxe 2026 yesterday. I downloaded it and activated the program with the code I received. The program worked fine right away, but then suddenly what was on the right side of the screen disappeared. I closed the program and

SOUND FORGE

One answer, on 6/28/2024

Compatibility with File .vip from Magix Audio Cleanic 15 deluxe

Hello, I need to purchase a new soft to edit my old audio file generated with Magix Audio Cleanic 15 deluxe. Is it possible to use the SOUND FORGE Audio Cleaning Lab 4 to edit my old .vip audio file ? If not what software I need to order ? I check

Movie Studio

17 answers, most recent on 1/11/2026

RE: Very high RAM usage even with a few slides

@Willy-Pesnec @Can-Dive @johnebaker @Reyfox @browj2 Hi John. You said. Back to the import screen, if you have Large Icons turned on and the icons haven't been made before, then the program will make them in order to display them. I just went to a

Movie Studio

69 answers, most recent on 4/9/2024

RE: VHS captures, video "washed-out"

@browj2 so I'm ordering knockoff from Amazon which, hopefully, will work. Watch out for what's known in the business as the "ezycraps". 😉 I'd recommend the IOData GV-USB2. Beware, there are fake ads about. This is a real

ACID

6 answers, most recent on 11/7/2023

RE: [Closed] VSTs failing to install; plugin manager not scanning folders

@Reciprocate Have you tried disabling your firewall and antivirus in order to ensure they are not blocking the installation of these VSTs etc.? JeffForum Moderator

Video Pro X

62 answers, most recent on 5/15/2025

RE: Should I choose Video Pro X or Vegas Pro?

Dear friends, Definitely nice with so many friendly answers. OK, Vegas is better for audio editing. OK, create account in order to download. I guess that is what I did yesterday, so I hope I can then dowload the manual for both programs and

Off topic

2 answers, most recent on 1/29/2024

No product email sent

Although my credit card has been charged I have received no communication about my order nor have I received a download link. I tried to use my previous Magix account but do not have the password and when trying to get a link to reset the password I

Movie Studio

5 answers, most recent on 5/5/2025

RE: MEP 2016 Plus - Subdividing 90 Min. HD Interview For Improved Editing

@CarpentersMate G'day Mike, I'd use the "multiple movie/timeline" approach. That will make adding titles, start and end fades and most importantly visualising the whole shooting match easier than just having it all on the one timeline/movie. What

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

@Jeff-Teffer Hi From where did you order the re-activation code? Do you mean Movie Edit Pro 17 released in 2010? If so, it is obsolete and as you suspect may be a fraud. If not, do you mean Movie Edit Pro 2017 or 2018, both of which are also

SOUND FORGE

3 answers, most recent on 11/24/2024

RE: Where is the "Find" plug-in within Sound Forge 15?

I have the same issue. I need to find peaks in each of my tracks, in order to choose ONE amplification level for all of these tracks (same amplification level for the CD). The highest peak of course defines the maximum amplification.I just bought

Movie Studio

18 answers, most recent on 9/2/2024

RE: How to have Multiple Effects Masks on one 'Effect'.

@robertkjr Duplicate your object track (video/picture), Add a blur to one object. Place two masks from Templates - Layer masks in between the duplicates objects. Position masks as needed using Size/Position/Rotation. The order of the objects on

Music Maker

5 answers, most recent on 4/22/2024

MUSIC MAKER 2024 PREMIUM & Loops Unlimited (annual) - charged twice

I recently purchased a MUSIC MAKER 2024 PREMIUM & Loops Unlimited (annual) – see attached the order confirmation and the bill of 119 Euros. Your page clearly says, that the product already contains the Unlimited Loops (annual subscription) After

Movie Studio

10 answers, most recent on 11/16/2024

RE: Edit pro 17 rotation/mirror effect

@alflill Hi . . . . Does the keyframe markers need to be used in order to save the effect? . . . . No, you cannot keyframe the rotate button. If you use the rotation/mirror button to rotate the image, the video object does not have the 'Rotation'

Movie Studio

90 answers, most recent on 1/13/2025

RE: Slideshow-Reducing photo length merges Audio track

@Can-Dive, @browj2 Hi Can Dive, John . . . . In VPX, there is no button to go to Storyboard mode like in MMS. You have to change the Edit Mode to Basic under the top menu, Window. . . . . As for VPX, Storyboard mode is hidden in the menu hierarchy .

SOUND FORGE

2 answers, most recent on 8/1/2024

Audio Studio 15, when downloaded from site,wont install

Everytime i try and re-download my copy of "Audio studio 15" I get a message telling me that my internet connection is not connected and to check with my ISP. However, all of my equipment/hardware/cables, etc. are connected perfectly. dont know why

Music Maker

3 answers, most recent on 6/25/2023

RE: unlimited loops supscription

Tried all you but no go but here is order and invoice number Our Invoice ****** for your Order *******

Video Pro X

58 answers, most recent on 9/12/2024

RE: [Closed] VPX/MMS update schedule

@Gid @AAProds @Can-Dive Hi Gid. It is interesting to see other people's requirements. Yours seem to be the same as if you worked for a special effects company😂. Most film and TV production companies would not need most of the problems you listed.

SOUND FORGE

One answer, on 9/21/2022

RE: [Solved] Upgrade discount = missed it!

@BART-SMITH Welcome to the Magix user to user forums, so not a contact for any Magix staff and confidential data, like your version 10 serial key, should never be posted to a public forum like this one. Hence, I have edited your post to remove the

Music Maker

10 answers, most recent on 12/21/2023

RE: Download royalty free license.

@Eduard-vandenBerg Send them your order confirmation e-mail that proves you bought the commercial license and then send them the commercial license from here: https://producerplanet.com/pdf/royalty-free-commercial-license-en.pdf

Movie Studio

11 answers, most recent on 11/8/2024

RE: Lost transitions when Upgrading from 2019 Premium to 2025 Plus.

@elModo7 Greetings Re BorisFX, before we go any further I assume you've followed the instructions given with your order confirmation email from Magix? Your purchase of Movie Studio includes an in-app Store coupon code for Boris FX BCC Chroma Key

Movie Studio

30 answers, most recent on 5/19/2023

RE: [Solved] What can I upgrade to from Movie Studio 2022 Standard/Basic?

So, just in order to close this topic (at least for me), I give you the answer I got from the MAGIX Support (MAGIX Sales Department, to be more precise).My question to the support was this:<< I have a (yet unused) license for "Movie Studio

Movie Studio

16 answers, most recent on 12/23/2025

RE: No video only sound

Textfile GeneralComplete name : D:\video21_0606_1206\My Record\Inspelning - 0001.aviFormat : AVIFormat/Info : Audio Video InterleaveCommercial name