Comments

johnebaker wrote on 7/3/2024, 11:35 AM

@Clarence-Carwise

Hi and welcome to the forum.

We need more information to help diagnose the issue(s) you are having:

The specification of your computer system including Windows version and program version, see this topic for what is required, and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.

I would suggest you put this information in your profile signature so we do not have to keep asking for it.
 
Are you getting any error messages, if so then please quote them in full or provide screen shots.

Are the graphics card/integrated GPU drivers up to date?

See this tutorial on diagnosing crashes using the Windows Reliability Monitor, and post any log entry that refers to Movie Studio, also known as Video Deluxe, see example below

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Ken-Stanley wrote on 9/16/2024, 9:27 PM

Similar problem here. Dell Latitude 7410 / Windows 11. My old Movie Studio 16 Platinum wouldn't run on the a new machine. Removed devices using the old thinking possibly too many registere, but eventually just paid for 2025 upgrade. Kicks back errors, won't send crash log using the app pop-up link

 

emmrecs wrote on 9/17/2024, 4:01 AM

@Ken-Stanley

Welcome to the Magix users forum.

First, are you aware that Vegas Movie Studio 16 Platinum and Magix Movie Studio 2025 are completely different programs? The latter is built on the old Magix Movie Edit Pro. Movie Studio 2025 is NOT an "update" to MS 2016, despite what Magix publicity might say!

Second, the error message you show points to the problem being one with your graphics. OpenCL is a component used by whatever graphics card or integrated GPU you have. So, as a first step, please check that your graphics and CPU drivers are fully up to date. Don't depend on Windows Update to do this for you but rather go direct to the manufacturer's website (Dell) and check there.

Further, can you follow the advice in the post directly above yours and give us ALL the information requested there, please; it really does help us (fellow-users) to help you.

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 16 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Ken-Stanley wrote on 9/18/2024, 1:14 PM

Is it possible to have the license number deactivated and my purchase refunded? I am not in a place with reliable internet service. The time and travel isn't affordable. If I wasted money on it, so be it. But I don't intend to invest anything more since it didn't run upon installing.

emmrecs wrote on 9/18/2024, 1:58 PM

@Ken-Stanley

Yes you can apply for a refund. Assuming you bought it directly from Magix you need to send full details of your order/invoice number in an email to infoservice@magix.net and request a refund.

If you purchased it from a third-party seller you need to contact them with your refund request.

I'm not sure what you mean when you say The time and travel isn't affordable: I'm not sure what travel is involved with your purchase or refund, unless the upgrade was not direct from Magix..

Did you try any of the suggested methods to try and help you to discover what causes the specific problem for you?

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 16 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Ken-Stanley wrote on 9/18/2024, 2:02 PM

Yes, thanks. I just received their order receipt with full details. I wouldn't call myself a dissatisfied customer, at all. Support here is swift and thorough. Apparently, it is my machine with the problem

NicolasG wrote on 11/3/2024, 9:50 AM

I have the same problem. Magix Movie Studio 2025 Suite starts and then crashes without an error message.

2024 worked on this same computer when it ran Win 10. After I've changed to a bigger ssd and to Win 11, it stopped working. I upgraded to 2025, hoping it would solve the problem, but it didn't. I went back to Movie Edit Pro 2016, that seems to work.

My specs are in my profile.
I would appreciate any help.
I've already changed to Visual C++ 2015.

Thanks.
 

ASUS ZenBook Pro Duo UX581LV

Processor    Intel(R) Core(TM) i9-10980HK CPU @ 2.40GHz   3.10 GHz

Installed RAM          32,0 GB (31,8 GB usable)

System type              64-bit operating system, x64-based processor

Pen and touch          Pen and touch support with 10 touch points

NVIDIA GeForce RTX 2060

 

Edition         Windows 11 Pro

Version        23H2

Installed on ‎2024. ‎06. ‎11.

OS build      22631.4391

Experience  Windows Feature Experience Pack 1000.22700.1047.0

 

CubeAce wrote on 11/3/2024, 2:15 PM

@NicolasG

Hi.

Have you got a third party antivirus program running?

If so, have you tried putting the program folders into the exceptions to scan section?

Ray.

 

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 560.81 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

NicolasG wrote on 11/3/2024, 4:43 PM

Hi Ray,
Thanks. I've done that, didn't help. I have different folders and dlls though. But I've exceptioned the Magix folder and the Movie Studio 2025 Suite folder.

ASUS ZenBook Pro Duo UX581LV

Processor    Intel(R) Core(TM) i9-10980HK CPU @ 2.40GHz   3.10 GHz

Installed RAM          32,0 GB (31,8 GB usable)

System type              64-bit operating system, x64-based processor

Pen and touch          Pen and touch support with 10 touch points

NVIDIA GeForce RTX 2060

 

Edition         Windows 11 Pro

Version        23H2

Installed on ‎2024. ‎06. ‎11.

OS build      22631.4391

Experience  Windows Feature Experience Pack 1000.22700.1047.0

 

CubeAce wrote on 11/3/2024, 5:32 PM

@NicolasG

Hi Nicolas.

Sorry that didn't help. One reason I've stuck with Win 10 is I have never really had problems with it and program compatibility with some of my more antiquated programs. Odd your 2016 version is working without problems but the 2025 version isn't. Your system seems to be well within spec.

Is it crashing straight away or when loading a project? If it's when loading a project then the project could have corrupted. Or are you trying to load an old project? If an old project is loaded that relied on an old effect being present that is no longer in the new version that too may be the cause of a crash but normally you would just get a missing plug-in warning.

Also do you have other related effects that did not come with the 2025 suite? Magix has the habit of looking around for pre-installed effects that could also be a cause but I'm now just taking stabs in the dark.

I know in the past when I have upgraded a copy of VPX or MMS that previous plug-ins that are a part of the other program also gets loaded onto the new program.

Ray.

 

Last changed by CubeAce on 11/3/2024, 5:34 PM, changed a total of 1 times.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 560.81 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

Jude-Harrison-Smith wrote on 11/12/2024, 9:25 AM

I have just downloaded movie maker 2025 but am unable to open it to get started, it just freezes on the page of the canoe. I have uninstalled and reinstalled but still no joy. Any advice welcome

johnebaker wrote on 11/12/2024, 11:52 AM

@Jude-Harrison-Smith

Hi and welcome to the forum.

We need more information to help diagnose the issue(s) you are having:

The specification of your computer system including Windows version and program version, see this topic for what is required, and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.

I would suggest you put this information in your profile signature so we do not have to keep asking for it.
 
Was the program working, or has is just been activated and will not proceed further?

Check that there is not a hidden dialog box waiting for a response from you - point hover the mouse pointer over the program icon in the Taskbar, if you see 2 icons for the program press the Enter key, if nothing happens press the Esc key.
  
Are the graphics card/integrated GPU drivers up to date?

Can you post a screenshot of the splash screen (canoe page).
 
John EB
Forum Moderator

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Jude-Harrison-Smith wrote on 11/13/2024, 11:39 AM

Hi John, it worked initially and then the next time I have gone to log in it won't open, I am unable to attach the screenshot on here. I'm using windows 11 on an HP envy x360 convertible 15-ee0xxx, GMU - AMD radeon TP graphics

 

Reyfox wrote on 11/16/2024, 9:34 AM

@Jude-Harrison-Smith the specs you posted for your computer are ambiguous. See my Signature below in what is needed. You can find out what your CPU, RAM and GPU are by opening Task Manager (right mouse click on the Windows taskbar, Task Manager). Then with Task Manager open, click on Performance>CPU, then Memory, then GPU.

johnebaker wrote on 11/16/2024, 10:10 AM

@Jude-Harrison-Smith

Hi

Assuming this is the HP Envy with the AMD Ryzen 7 4700U processor (CPU) with integrated graphics

The integrated graphics chip (GPU) in the Ryzen 7 4700U, is well below that of the recommended minimum RX470, a separate graphics card.

This may be the cause of the start-up issue if the drivers are not up-to-date, the latest version is available here.

Do note that this laptop/tablet is likely to struggle with anything more than very light video projects, eg 4K or HEVC encoded video, eg video from mobile phones.

. . . . I am unable to attach the screenshot on here . . .

Ensure the screenshot image is a jpg file and upload it in a comment using the blue circle with white, upward pointing, arrow icon in the toolbar at the top of the comment dialogue entry box

See this tutorial for how to get information from Windows if the program hangs/crashes on startup and post any error message if there is an entry for Movie Studio.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.