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@CarpentersMate No problem Mike. You could have been suffering an internet problem or been on holiday. I now carry sun cream in my camera bags and now we have rain 🤣. I will look them up when I get time. They sound fun. I'm here taking a break from

Music Maker

2 answers, most recent on 6/14/2024

[Solved] Shop Vst files

Have purchase a few vst files from the music maker shop ..ie Centry Guitars,Electric bass, Lead synth just to name a couple. After upgrading pc and reinstalling windows 10 from scratch I can no longer install the vst ....all sound pools load correct

Video Pro X

10 answers, most recent on 8/10/2025

RE: Programme freezes

Thanks, enjoy your day out. No, the camera has never had its settings changed. If it helps, in a previous thread I said I got the trial version of Magix, which worked no problems (win 11 pc) then when I purchased it, it gave nothing but problems,

Movie Studio

29 answers, most recent on 5/21/2026

RE: Fonts not displaying; can't use certain style fonts

I have same problem with Magix Video Pro X16 and Video Deluxe 16 Plus.Im trying use this font "Yanone Kaffeesatz" from Google Fonts: https://fonts.google.com/specimen/Yanone+KaffeesatzWhen I click Check mark the font changes to Arial...The font

Music Maker

8 answers, most recent on 4/11/2025

RE: Fixed the earlier crashes...now have this issue.

@AJenn Thank you very much for the detailed screenshots. This looks all fine to me. Does this problem only occur if you record while playing back other tracks with Opus? Or does it also happen if only have other VST instruments playing? If this

Movie Studio

3 answers, most recent on 9/5/2025

[Solved] HEVC causing Magix to crash when exporting - ucrtbase.dll error

My Movie Studio 2024 program has been working fine since I installed it. nothing has changed, no new programs or updates and then started crashing. First disc I burnt to worked fine, did another shortly after and crashing part way through

Off topic

160 answers, most recent Yesterday

RE: Magix support has not responded to support tickets for months

Stephen, I wholly recognise that moderators cannot resolve the problem. That is why I took it to the Host. If you stop and think about it though, Tom isn't exactly supporting you either. Quite frankly you deserve better! You have admitted there that

Off topic

4 answers, most recent on 5/18/2026

RE: I just tried to submit a support request on your website-- cannot save

Ich habe einen neuen Computer mit Windows 11. Ich habe die Testversion von Video Deluxe 2026 installiert. Das Programm kann nicht alle MP4-Dateien lesen. Diese Dateien werden im Verzeichnis geöffnet. Mit der Version von 2014 auf meinem alten

Music Maker

2 answers, most recent on 7/18/2024

RE: [Solved] How to delete properly

@Riley-Coach Revo Uninstaller has often been recommended for removing Music Maker. https://www.revouninstaller.com/There is a free version, but looking through your previous

Off topic

160 answers, most recent Yesterday

Magix support has not responded to support tickets for months

Because the previous topic was closed by @PATIENT-X I open this replacement topic. This topic is to make aware about Magix not answering support tickets over months and the need to overhaul their support system. I had tickets from October 2025 after

Video Pro X

9 answers, most recent on 1/22/2026

RE: Access violation error n NTDLL,dll

@rob1200 @randy-flemming Have you tried installing the latest v14 of Visual C++ Redistributable? That might fix the

Video Pro X

14 answers, most recent on 3/28/2025

RE: Disable resample?

@Joshua-Burner No problem. These things happen.

Off topic

160 answers, most recent Yesterday

RE: Magix support has not responded to support tickets for months

@PATIENT-X Just to let you know, @Tom_Sp was able to help me out behind the scenes and Magix support solved my problem. Thank you also for helping me reach someone who could offer me support. I hope the users in this topic also get their cases

Music Maker

5 answers, most recent on 11/20/2025

RE: MMM Unlimited - Loops Unlimited vs Soundpools

@Ji-Kobrsk Nerozumím přesně vašemu problému. Chcete si stáhnout Soundpools zdarma, ale nemáte předplatné Loops Unlimited? I don't exactly understand your problem. You want to download Soundpools for free but don't have a Loops Unlimited

SOUND FORGE

5 answers, most recent on 10/25/2023

[Solved] Sound Forge pro 11 Crashes

Every time I try to load an audio file the program crashes. I have reinstalled it multiple times. I get the following error message. Problem Description Application Name: Sound Forge Pro Application Version: Version 11.0 (Build 345)

Off topic

160 answers, most recent Yesterday

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 Hi Having an attitude to the Moderators gets you nowhere. The Moderators do have access to Tom, I was the first to contact him with regards to support issues. I even contacted Magix CEO by email, which was diverted to management

ACID

19 answers, most recent on 1/21/2026

RE: WAVES VST Plug-in inssue

here's the crash report.... Extra Information File: C:\Users\hp\AppData\Local\MAGIX\ACID Pro\11.0\dx_grovel_x64.log Problem Description Application Name: ACID Pro 11.0 Application Version: Version 11.0.2 (Build 21) Problem:

SOUND FORGE

8 answers, most recent on 2/28/2026

RE: Sampler tool not working in SF 18

Hi, I try to contact tecnical service three times, explain this problem and only a robot answer with no solutions. Support from Magix doesn't exist. Bad idea buy software form Magix.

Other products

2 answers, most recent on 6/9/2026

RE: MP3 Deluxe 19

@Joseph-Selby To my knowledge this software was last updated in 2016 and has massive compatibility problems on modern Windows 10 and 11. Does it help if you run as administrator (right click on the desktop icon and then select the corresponding

Samplitude

7 answers, most recent on 12/29/2024

RE: [Solved] Playback along with audio stuttering every 1-3 seconds

I have been trying to tweak and troubleshoot my Magix Samplitude settings for a few days now and I'm getting very frustrated 😰Hoping you experts can help! Problem When I playback, I get a minor sound delay before I hear the MIDI track, then ok for

Movie Studio

7 answers, most recent on 1/14/2026

RE: [Closed] why does FABS.exe need to run

You are right, and I have this problem too. Unlikely that Magix (now BorisFX) is going to do anything about it though. Still, the option to 'disable service on startup' in services.msc would be appreciated, as it would be preferential to only have

Movie Studio

3 answers, most recent on 1/22/2025

RE: [Solved] Move Movie Studio 2025 Platinum to new PC

@Craig-Newbould Welcome to the Magix user to user forums. If your account, My products, shows a valid key and link for the installer for MMS 2025 Platinum, there is no need to do anything other than download and install it! Each version is a

Video Pro X

10 answers, most recent on 10/23/2025

RE: App failure to load

@Michael-Banks1180 Thanks for the additional information. I uninstalled the Video Pro 15 app How, exactly, did you do this? I ask because, if you used only the default Windows Uninstaller that will not have removed everything associated with the

Movie Studio

13 answers, most recent on 5/15/2026

RE: MMS 2025: New AI Effects

@me_again @AAProds @johnebaker Hi, Have any of you had problems exporting with any of these AI effects as a major part of your video? I'm using VPX17. I have an 8 minute project with AI Sharpen on on much of the footage. Actually, the footage is