• Video Pro X

  32 answers, most recent on 12/5/2023

  RE: Canon C-LOG3 files won't open on Video Pro X 15.05.213(UPD3)
  @JussiK Could you upload one of your files to Google Drive or some other file sharing service so we can try them ourselves?
• Movie Studio

  7 answers, most recent on 7/4/2024

  RE: error message
  @derek-brown Hi . . . . Thanks no only once in a while . . . Would you class this as an intermittent problem, ie randomly occurs? How old is the laptop? If more than 2yrs old has it been serviced (cleaned internally). Depending on the make of the
• Web Designer

  34 answers, most recent on 8/1/2025

  RE: Publishing to OVH Cloud
  @browj2 Hi John . . . . I would like to know from OVH why two of the three count as sites. . . . The account name.cluster051.hosting.ovh.net is for FTP transfers (uploads) only, ie the URL address to which your site is uploaded via FTP and breaks
• Rescue Your Videotapes!

  2 answers, most recent on 11/25/2024

  RE: Uppdate to wun11
  @Atila-Balaz Hi . . . . update my Magix Video Saver version 7 for Win 11 . . . . AFAIK Video Saver 7 is the current version Assuming this is a new computer and Video Saver is not installed, the download should be available in your Magix
• Off topic

  31 answers, most recent on 5/29/2026

  RE: Stopping pop-ups from MAGIX on PC Boot
  @rickduley @MARK-LOGGINS These screenshots don't help much to solve your problem. You need to look in the taskbar tray or Windows Task Manager which Magix programs or Magix Services are running. Have you both searched for Cloud Import as
• Music Maker

  13 answers, most recent on 1/9/2024

  [Solved] Purchased soundloops not accessible via offline computer
  PROBLEM Music Maker v25. The soundloops our NGO have licensed are not accessible via Music Maker. "Please sign into the store to use any soundpools you have purchased." LIMITATIONS The computer with Music Maker cannot be connected directly to the
• SOUND FORGE

  2 answers, most recent on 11/11/2023

  RE: SOUND FORGE Audio Studio 16 Compatibility with Microsoft Surface Pro
  Hi @rraud, Thanks a lot for your reply. I have already emailed customer service as well and waiting for a reply
• Web Designer

  34 answers, most recent on 8/1/2025

  RE: Publishing to OVH Cloud
  @Timothy-Fisher Welcome to the Magix user to user forums. I don't use Magix web software or the hosting service you name but there are a couple of questions whose answers might help to solve this problem for you! First, how much time has passed
• Movie Studio

  46 answers, most recent on 4/10/2025

  RE: Stereo not supported - burning disc
  @BrenyC I think @johnebaker's "hint" that you may actually not have MMS2024 Suite, or even, perhaps, Premium, is correct! I no longer have 2024 installed but 2025 Suite "About" screen shows this for me: Notice the clear mention of Suite! I don't
• Photo & Graphic Designer

  6 answers, most recent on 10/21/2023

  RE: Email address for Magix support
  @warren-s You can contact customer service at infoservice@magix.net and then wait for an answer.
• Photostory

  53 answers, most recent on 11/30/2024

  RE: new photostory 2025 version is completely UNUSABLE and crashes...
  Jeff, I thank you very much for your patience, however, I can attach all the emails, but no point. I first requested a refund 5 days ago, sent a follow up, 4 days ago, and another follow up yesterday, I still have not received ANY reply. I emailed
• Photo & Graphic Designer

  One answer, on 3/13/2024

  RE: MAGIX TTS
  @Paulo-Wilm A subscription is required use the MAGIX TTS services. Correct! So, do you have a question about this? You've posted in the Photo and Graphic Designer area of the forums. I don't think P&GD includes any sort of TTS
• Movie Studio

  3 answers, most recent on 7/24/2025

  RE: can't register new computer
  @Verin Welcome to the Magix users forums. First, can we clarify exactly which Magix product you own? There is no such product as Movie Maker by Magix, so I'm guessing you actually have Movie Edit Pro 2023, is that correct? Second, you mention an
• SOUND FORGE

  2 answers, most recent on 11/8/2024

  Most features are greyed out can’t access
  Magix, very disappointed! Just got your Sound forge 18 pro and I can’t access hardly any features within the program!!!! They are all greyed out. I can’t even find a metronome !! the reason I got it was a lot because of the advertised sound blocks.
• Other products

  One answer, on 10/8/2024

  RE: [Closed] Vegas 22 PRO serial number sent to my email is being used by other
  @ricardoluiz-r Did you buy a used copy from a different vendor than Magix? Then please contact the seller. The serial number needs to be unregistered from the previous customer account via Magix support before you can use it. This is also true if
• ACID

  9 answers, most recent on 9/3/2024

  RE: ACID Pro/Music Studio still a valid tool/DAW choice in todays market?
  Just visited Magix site to check for AP10 updates after some time away and saw this post.I think customer support, bugs and upgrading are an issue. I bought AP10 and less than 4 weeks later AP11 was released. When I wrote to customer service to ask
• Video Pro X

  15 answers, most recent on 2/2/2024

  RE: Recording from Atomos Zato has serious video/audio offset drift
  The event was for a Funeral and it was live streamed via Zoom using my Roland V02HD MkII, the Zato was only used for recording the Service & as a video output monitor. As the client did not want a copy, the outcome is unimportant thankfully.
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell Hi Please provide an update once issue is sorted. Stephen Forum Moderator I finally got a response so thanks to you and tom for the help, I’m still scratching my head a little bit on the response but I got the answer I ultimately
• SOUND FORGE

  7 answers, most recent on 3/1/2024

  RE: My Sound Forge Serial Isn't registering my Sound Forge App
  @THSC Additionally, if you enter the serial number here https://www.magix.com/int/support/my-service-center/product-downloads/ you'll get the correct installer for this serial number. Since there are so many different versions (Audio Studio, Pro,
• Movie Studio

  18 answers, most recent on 9/6/2024

  RE: I cannot enable the text to speech on Movie Studio 2024 platinum
  @Sebastian-Puchta Your video is very helpful, thank you. However, it is about gaining access to the Speech to Text facility in MMS 2025, when this thread is asking about accessing and using the Text to Speech service. As such, it is not really
• Movie Studio

  One answer, on 1/16/2024

  RE: Is my Movie Studio 14 eligible for upgrade?
  Vegas Movie Studio 14 was a Magix Vegas product so you shouldn't have problems as there's no migration involved. Your VMS14 was only ever a Magix product. Even if there was migration there shouldn't be a problem as my old Sony Creative Software
• Music Maker

  10 answers, most recent on 2/11/2023

  [Solved] 2023 Music maker - Updating free version to paid premium
  I was using the 2023 Music maker free version and then paid for the 2023 premium version. Downloaded the premium version from the links in the confirmation email. When installing - it uninstalled my free version and then only reinstalled the free
• Other products

  3 answers, most recent on 10/20/2024

  RE: Independence, Vandal, etc not actually included.
  @JLab Independence, Vandal, etc not actually included. So the reason I got the humblebundle, was for the VST/Instruments that were supposedly included. Since you say that it took you 3 days to download the Independence libraries, I presume that
• Samplitude

  3 answers, most recent on 10/4/2023

  RE: Reading code 24 when I try to put in any kind of email that I’ve had
  @Keith-Arenz If you have forgotten your email please contact customer service at infoservice@magix.net