• Page & Layout Designer

  One answer, on 3/3/2022

  Web designer fails to upload
  I have been trying so long to get my Xara Web Designer 11 pages uploaded without success, either through Xara Magix or Filezilla.I can log on to Filezilla but then get - error no such file or directory. Does Magix have a telephone consultant who can
• Movie Studio

  6 answers, most recent on 2/28/2022

  RE: Yet another update for MEP 2022
  For those who want to save the patch, when you get to this point: Don't click "Install Now". Go to here (the last folder might be different for your installation): Copy the patch to somewhere else then continue with the update. Instead of the
• Music Maker

  6 answers, most recent on 2/28/2022

  RE: error not an hd project my sound card is
  @damon-b If you load an audio file into a Music Maker project the program will create a HDP file with the same filename in the same directory to save temporary data. I would guess that something goes wrong here that breaks the HDP file and crashes
• Music Maker

  6 answers, most recent on 2/28/2022

  RE: error not an hd project my sound card is
  @damon-b If you load an audio file into a Music Maker project the program will create a HDP file with the same filename in the same directory to save temporary data. I would guess that something goes wrong here that breaks the HDP file and crashes
• Movie Studio

  24 answers, most recent on 3/10/2022

  MEP 2022 partially installed. TitlerPro7, illum not working
  Hi, I just bought and tried to download MEP 2022 but some content are not working. New Blue Titler Pro 7 and Illuminates are not as advertised, Travel Route Maps opens but does not let select anything , New Panorama Story Board is nowhere to be
• Movie Studio

  43 answers, most recent on 2/26/2022

  RE: MEP 2022 Importing MOV file Issues
  @Gid I think I misspoke. Looking at the files in the directory with MediaInfo, it seems that every clip (I have to rush and get wife from work) that doesn't import into MEP has a Chroma Subsample of 4:2:2 and not 4:2:0, and also have a bit depth of
• Music Maker

  6 answers, most recent on 2/28/2022

  RE: error not an hd project my sound card is
  @damon-b If you load an audio file into a Music Maker project the program will create a HDP file with the same filename in the same directory to save temporary data. I would guess that something goes wrong here that breaks the HDP file and crashes
• SOUND FORGE

  3 answers, most recent on 2/20/2022

  RE: can't install Ozone 9 Elements in SF AS15
  Thank You, It's working for anyone else you must also include the Ozone 9 Elements.vst3 file in the same directory
• SOUND FORGE

  3 answers, most recent on 2/20/2022

  RE: can't install Ozone 9 Elements in SF AS15
  The Steinberg folder(s) is the default location, but the <.dll> file can be moved to another folder if you prefer, however the 'new' folder's path must be specified in the VST search directory. "Options> Preferences> VST Effects"Either
• Other products

  One answer, on 2/18/2022

  Photo manager not finding all files in directory
  Several photos and videos not being found by photo manager even when they are clearly in the selected directory according to the file explorer. Trying database cleanup. What else can I try? I have version 13.1.1.24 Also, database cleanup has gone
• ACID

  11 answers, most recent on 4/16/2022

  When will ACID PRO be redesigned?
  When will ACID PRO be redesigned?because 5 years that magix bought SONY (they have sonic foundry)and the engine of ACID pro is still 20 years oldthe explorer takes 1min to change directory.....the engine of ACID PRO is the stone agetake example on
• Movie Studio

  13 answers, most recent on 2/11/2022

  RE: Crashes for burning 23.976, Audio support, options not saved...
  @clement5 Hi The folder/directory 'issue' is a matter of semantics. . . . . nobody uses paper folders . . . . correct - they are plastic now. . . . . which is then telecined to 29.97. I want to produce a Blu-Ray without any built in judder. . . .
• Photostory

  8 answers, most recent on 2/9/2022

  RE: Program crash and Error after error after error and so on
  Hi John, Apparently you have resolved the problem with your media server, so here are the screen shots that you asked for. Temporarily shutting off virus, ransomware, folder etc etc was complex but alas yielded the same result. So I guess we are
• Movie Studio

  13 answers, most recent on 2/11/2022

  RE: Crashes for burning 23.976, Audio support, options not saved...
  Support has finally acknowledged my inquiry. 1. While folder and directory are generally used interchangeably, there are many people who do not know this. Folder has become the common word used in "applications" so directory has now become the
• Movie Studio

  13 answers, most recent on 2/11/2022

  RE: Crashes for burning 23.976, Audio support, options not saved...
  @clement5 Hi In addition to @CubeAce comment Taking your points: Is there a reason for Encoding in Directory? This option is a halfway step to burning ad DVD or BD disc, encoding all the files required for the DVD/BD in a folder , however it will
• Movie Studio

  13 answers, most recent on 2/11/2022

  RE: Crashes for burning 23.976, Audio support, options not saved...
  @clement5 @CubeAce  1, 'HD 1920x1080 video at 23.976 (24000/1001) fps crash' ? that tells nothing, "any attempts to "encode in directory" can you explain this? 2, I tried 2 IEEE options, Wave (Microsoft) & Sony Wave, Wave (Microsoft) loads into
• Movie Studio

  13 answers, most recent on 2/11/2022

  Crashes for burning 23.976, Audio support, options not saved...
  This is a set of 5 reports which need to all be handled.for Media Edit Pro 20221.  Crash - I have an HD 1920x1080 video at 23.976 (24000/1001) fps and any attempts to "encode in directory" causes a crash.  I have also tried to export an MP4 at the
• ACID

  4 answers, most recent on 2/6/2022

  RE: Running out of space on C:
  Great - Thank you! But - what is the default directory for the loops and instruments - C:\Users\Public\Documents\MAGIX\Common? Thank you again  
• ACID

  4 answers, most recent on 2/6/2022

  RE: Running out of space on C:
  @John-Fernandez Move the instruments and loops directory from C: to D: Now the folder should be gone from C: and sit on drive D: Open the command prompt cmd.exe Enter the following command mklink /J
• Photostory

  8 answers, most recent on 2/9/2022

  RE: Program crash and Error after error after error and so on
  Hi John, Thanks for reverting. I have added my complete computer specification in my profile signature as requested. I have attached 5 screen shots of Device Options, Paths (which shows hard drive F for filing location), export failure (simple
• Samplitude

  3 answers, most recent on 1/26/2022

  RE: Independence Pro
  @tony-polus Isn't it possible to change the download directory in the installation settings? But there is an alternative: Move the download directory for Independence from C: to D: Now the download folder should be gone from C: and sit on drive
• ACID

  2 answers, most recent on 1/14/2022

  Beatmapper Problem - Does not save edited data in all audio files.
  Hi, I have a problem with Beatmapper, specifically it doesn't save data for audio (wav) files after using it.It looks like I choose a given file - the audio track from the explorer starts after clicking on the Beatmapper file. I follow the procedure
• Movie Studio

  13 answers, most recent on 1/7/2022

  RE: Do not open in Windows 10
  Microsoft Windows [Version 10.0.19044.1415](c) Microsoft Corporation. All rights reserved. C:\Users\vrafa>systeminfo Host Name:                 DESKTOP-KFG4GA4OS Name:                   Microsoft Windows 10 HomeOS Version:              
• ACID

  8 answers, most recent on 1/5/2022

  RE: Independence Pro Premium Suite
  @ofer-zamir Sorry, I didn't make clear, I am running Independence Pro Premium Suite. The "plugins" you refer to are "Independence64.dll" and "IndependenceFX64.dll" (if you are running the 64 bit version) or, for the 32 bit version,