• Other products

  2 answers, most recent on 10/14/2021

  How to cancel Movie Studio 18 Platinum subscription
  I used to use Vegas on steam to edit videos. It stopped working one day. I needed to make a video for a college class in a pinch, and I made the grave error of purchasing a license (subscribing) to this product. Don't get me wrong, it worked great
• Xara Designer Pro

  One answer, on 10/12/2021

  Software says my trial is over, but I have updates until 2022
  Going into Xara Designer Pro today, it says my updates stopped on September 21st and I no longer have access to them or online services. I updated for upgrades earlier this year and have updates until 2022. I decided it may need to be reinstalled,
• Movie Studio

  2 answers, most recent on 10/9/2021

  Computerid for online Activation codec hivc
  Hi Iam trying to online activate a codec in the payment page its asking to write the computerid of the magix program that iwant to activate I have tryed to put the serial number ofnthe program or my computer name .. computer product id .. nothing
• Video Pro X

  2 answers, most recent on 10/7/2021

  RE: CANCEL
  @Triston-Lane Hi Triston. Did you read the purchasing details on the product payment page? Ray.
• Video Pro X

  2 answers, most recent on 10/7/2021

  CANCEL
  I keep being charged for a program I don’t even have anymore and there are no options to cancel subscriptions…. The last two payments from my account are UNAUTHORIZED & I need that money back immediately.
• Video Pro X

  6 answers, most recent on 10/6/2021

  RE: VPX 13 365
  @dond10 The cost variance is down to being able to continue to use the program beyond the one year purchase date. You are buying a 'right' to continue using the product. With monthly payments the product will stop working when the contract ends. Yes
• Video Pro X

  6 answers, most recent on 10/6/2021

  RE: VPX 13 365
  @dond10 Hi Don. As I understand it you don't have to switch to a 365 subscription. Just select New Purchase or Upgrade to continue with a one off payment and keep program rather than a subscription based one where the program would become inactive
• Off topic

  3 answers, most recent on 10/1/2021

  RE: Contract
  @Gflorezz Please be aware that cancellation of any subscription contract takes effect 30 days from the date on which your notice of cancellation reaches Magix. Thus, if another due date falls between the time your notice reaches Magix and the
• Movie Studio

  One answer, on 9/30/2021

  Visa payment link not working in the program
  Visa payment link not working in the program Movie edit pro premium, updater
• ACID

  32 answers, most recent on 9/25/2025

  RE: How to cancel subscription?
  If you want to cancel payment immediately, just cancel the direct debit within your bank account. That should do it. ps, emmrecs, this is the official magix forums, linked from their website directly, therefore it is where users would expect magix
• Video Pro X

  One answer, on 9/28/2021

  RE: Vegas pro 365 cancellation after 1 month
  @Krista-Guenov Welcome to the Magix user to user forums. This is not the forum for the Magix Vegas range of products (it is here) but Magix full Terms and Conditions, including for cancellations, are to be found here. Please note that cancellation
• ACID

  32 answers, most recent on 9/25/2025

  RE: How to cancel subscription?
  @sara-mohammed Welcome to the Magix user to user forums. I'm not sure I understand exactly what you are asking but, as I understand it, cancellation takes effect 30 days from the date on which you notify Magix that you wish to cancel. So, the answer
• Video Pro X

  5 answers, most recent on 9/25/2021

  RE: Patch to 19.0.1.121
  It's all fine now and yes I have updated my signature with the new Graphics card. I was trying to get an Asus GTX 1660 TI 6GB.. They have simply become unobtainable due to the cpu shortage. I placed an order here in Australia couple of weeks ago for
• Video Pro X

  5 answers, most recent on 9/25/2021

  Patch to 19.0.1.121
  I paid an upgrade subscription for my Video Pro X recently. My profile say's that it is active untill late 2022.. Yet, when I fire up my Video Pro X version 19.0.1.119 it's offering me an upgrade to version 19.0.1.121 if I pay an update service fee
• MAGIX

  14 answers, most recent on 10/10/2021

  RE: New Patches for Movie Edit Pro, Video Pro X and Photostory Deluxe!
  I have Video Pro X 13, version 19.0.1.119. I have active licenses until late 2022, yet the prompt for upgrading from my version to version 19.0.1.121 is demaing a huge payment for an upgrade service. There is obviously somehting wrong here. I don't
• SOUND FORGE

  5 answers, most recent on 9/22/2021

  Website Malfunction
  I've been trying to upgrade to soundforge audio studio to soundforge pro suite but the system for paying doesn't work, every time I try to finish placing the order it just kicks me back to the payment confirmation screen and acts like my card
• Music Maker

  6 answers, most recent on 9/13/2021

  RE: Beat box and songmaker AI setting missing.
  @Kurt-Hyllemar I am not at all sure why you think sarchasm directed to a Moderator or another user, who are also very experienced users, is acceptable in this public forum. Please understand, it is not! Please carefully read the Community rules
• Movie Studio

  19 answers, most recent on 9/11/2021

  RE: full screen
  @Nils-Klykken Hi Nils. Go to purchase it on the Magix website and select upgrade. Do not select the monthly payment option but the yearly subscription. You will be asked for your previous version details and if applicable it will offer an upgrade
• Music Maker

  One answer, on 9/6/2021

  Trying to repurchase Loops Unlimited
  Here is my issue. I purchased Loops Unlimited on 7.4.21, and it worked great for me for a bout a week. I updated to the new software, and it would crash every time I touched the product. There is no where to manage or cancel subscriptions on Magix
• Movie Studio

  11 answers, most recent on 9/2/2021

  RE: Upgrade / Update?
  CubeAce, I'm in the USA. In the past, I was one of the first persons to get the new version updates, because of my longevity with the program. (Since 1999) I was even responsible for finding a glitch or two, in previous versions, that I reported on,
• Movie Studio

  No answers, created on 9/1/2021

  Just upgraded to new version upgrade with sound forge
  although payment was made and acknowledge with email confirmation & download link with serial number, when I went to install, nothing happens. What gives?
• Video Pro X

  2 answers, most recent on 8/30/2021

  RE: I pruchased Vegas Pro 18 twice (i am 84) order No:Removed
  @bill-j Hello, Welcome As this is a public user to user forum, I have removed your order number. There are no Magix staff here. Have you checked your bank or credit card provider to see if two payments have been deducted, depending on how you
• Other products

  8 answers, most recent on 8/27/2021

  RE: Purchase HELP!
  @SunshineDel Hi. Are you only after recording audio as in a Digital Audio Workstation? Are you only after recording one or two tracks of audio at a time? Will it involve effects or using soft instruments? Do you need to add a MIDI keyboard? Will
• Movie Studio

  5 answers, most recent on 8/23/2021

  RE: [Closed] Movie Studio 18 Platinum can not import VEGAS Movie Studio 17 project
  This looks more like a dirty trick than marketing. In my case it withdraw all trust in Magix. An announcement on the web is not an announcement. I, as a customer, am entitled to receive a personal email for such major change. I have asked for a