• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @AAProds Hi Al I currently don't have access to those files at the moment, my PC is offline for a few days. Will let you know as soon I can put something together for you. @jak.willis Hi Jak The full error message I believe
• Movie Studio

  15 answers, most recent on 9/26/2025

  RE: MAGIX Video deluxe 2026-encoding failed
  @johnebaker it is the second stage, the actual burn, whether to disc or ISO file, that creates the correct folder structure from the prerendered files folder. John, @Alfns point is that the VIDEO_TS folder is not created on the PC as a folder by the
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @CubeAce I decided to not return the card yet, I still had time to make sure it wasn't either my PC or a Windows issue. I had read something about disabling the GPU Accelerator, this was what I was looking for when I asked if there was a way to
• Movie Studio

  22 answers, most recent on 8/13/2025

  RE: Support and TICKETS
  Thanks CubeAce, but that's not the problem. 1. It's not the effect of a third-party provider. 2. My computer performance is perfectly sufficient with a Ryzen 7 and 32GB of RAM. Especially since version 2025 on an old PC with an Intel i5 and 16GB of
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  Hello again JohnEB - Very pleased with your last hopeful comments, as I do very simple transitions etc., nothing fancy. For some background, please read last two paragraphs of my very first post at the top of this thread "Serial Number Problem with
• Video Pro X

  12 answers, most recent on 10/25/2025

  RE: ProX will not write to DVD DL discs
  Hi @johnebaker This is from Device Manager@johnebaker The second one (M drive) is an LG external disc. The internal drive came with the PC (Dell OptiPlex 3070) and I don't have any info. Is there some way to get more detail? As far as the discs are
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Hi Rick . . . . You must have an old copy of Bilbo's (PC) specs . . . . I do not have any copy of your system specs, I am referring to the information that is currently in your Signature as shown below:- From the log file, it looks like
• Photostory

  19 answers, most recent on 6/14/2026

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi . . . . previous computer had Windows 25H2 Build 26200.8524 and the new one has Windows 25H2 Build 26200.8457 . . . . A bit of a longshot I am running on Windows 25H2 Build 26200.8457 and experiencing no issues with Photostory 2026 which
• ACID

  6 answers, most recent on 8/8/2025

  Error Saving
  Just installed the latest version of ACID on a new PC. I have been a user for decades so I'm familiar. But among the weird things I'm noticing, I can't seem to save my projects. I have a combination of loops and live tracks and I can save the .acd
• Movie Studio

  3 answers, most recent on 10/21/2025

  The program Magix Video de luxe 2026 will not start
  I bought Magix Video de Luxe 2026 yesterday. I downloaded it and activated the program with the code I received. The program worked fine right away, but then suddenly what was on the right side of the screen disappeared. I closed the program and
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  I've decided to return the card, it's too much of an investment than to 'live with it'.. I've spent over 4k on this PC now, it's within the warranty period. My laptop will suffice for now, but regardless of bloatware it has to be the card. At the
• SOUND FORGE

  6 answers, most recent on 8/5/2025

  Having Problems With Sound Forge 17 Crashing Or Otherwise Not Working?
  I recently upgraded to SF17 from SF10 because I bought a new computer with Windows 11. SF10 would not install on the new PC because the license server for that old version no longer exists. I installed SF17 then launched it. Everything looked good
• Video Pro X

  10 answers, most recent on 10/23/2025

  RE: App failure to load
  @Michael-Banks1180 Hi Thanks for the clarification. Did you do a Restart not a Shutdown of the PC after the update? We need more information, which version of Video Pro X is installed, and what is the specification of your computer system, see this
• Movie Studio

  One answer, on 8/29/2024

  Lost menu and playback screen does not mov
  Downloaded studio 2025 and after the PC rebooted on its own I lost a menu that include "help" so I could add plugins.
• Movie Studio

  7 answers, most recent on 7/26/2025

  RE: VDL 2026 Crashing on Analogue Recording Stop
  @AAProds @emmrecs @Can-Dive Hi Al. I have noticed a recent increase of similar reports in other forums of other programs I use. While I personally haven't suffered crashes I had noticed a distinct slow down in various program responses during the
• Movie Studio

  One answer, on 12/26/2024

  [Closed] My account product info is incorrect and I need a serial number
  My account product info is incorrect. It says I have DVD Architect Studio 5.0 but I don't. I own Movie Studio 13.0 Platinum. I need my serial number to install Movie Studio 13.0 Platinum onto new PC. Thank you.
• Photostory

  9 answers, most recent on 12/29/2023

  [Solved] Travel Maps version 5.0.0.500 crashes
  I've raised the following issue with Technical Support but am posting here in case anyone else is experiencing the same problem. Yesterday I opened Travel Maps to start a new animated map and was prompted to download the latest update (to version
• Movie Studio

  89 answers, most recent on 5/5/2025

  RE: Upon importing my photos, they turn to black and white or all black
  Looking up as much information as I could it seems you have to have both the Windows HEIF and HEVC codecs on a pc. to even view the images. @CubeAce Yep that what's I read, when those files are opened with MediaInfo it's littered with 'HEVC' 🤷‍♂️
• ACID

  3 answers, most recent on 4/6/2023

  RE: [Solved] Record Button No Longer Works
  Thank you much for your prompt reply. I record with Acid Pro 7 on my Windows 7 Professional PC. I went into the Control Panel and checked the sounds setting to see that the Microphone listed under "Recording" was "Unplugged" and that this input was
• Movie Studio

  22 answers, most recent on 1/7/2026

  RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu
  @CubeAce Greetings Ray @James-Fleming6483 has already stated he is using Stereo Mix Yes but "I have my PC Input Sound set to Stereo Mix" does not necessarily mean that it's selected for recording purposes. On my system I have Stereo Mix selected and
• Movie Studio

  2 answers, most recent on 5/20/2025

  Réinstallation
  Je disposais du MAGIX PREMIUM 2018, N° de Série:P3- removed by moderator mais après téléchargement et ouverture du logiciel, le numéro de série n'est pas accepté. Je ne comprend pas! Il s'agit du même PC dans lequel j'ai changé le Disque SSD et suis
• Movie Studio

  3 answers, most recent on 10/15/2025

  RE: Movie Edit Pro 2015 Plus on Windows 11?
  Thank you for your very prompt response to my question and I apologize for my late response. I do have a new PC, but Dolby Surround and HEVEC are not codecs I use and my video card is Asus so I should be okay there. At one time I did upgrade from
• Movie Studio

  7 answers, most recent on 5/28/2024

  RE: GoPro Hero 12 Filmmaterial bearbeiten mit Magix Video deluxe Prem. `22
  @Haddock Hi, I just upgraded to Movie Studio 2025 & tried my GoPro11 files, they play without problems, I've got a fairly decent PC but I wouldn't say these files were taxing my PC in any way. Movie Studio 2025 is on a very cheap price at the
• Video Pro X

  22 answers, most recent on 6/1/2024

  RE: My Video Pro X keeps crashing
  It is not a laptop but a PC. Everything is on my internal hard drives.