• Rescue Your Videotapes!

  3 answers, most recent on 1/10/2026

  RE: Hi8 Blue Screen
  @AAProds Thanks for the response. I’ve tried connecting the camera to the TV using the same composite cable and I’ve no picture on there either so it looks like that’s the issue. I’ll order another one and hopefully that will sort it. Thank you for
• Other products

  2 answers, most recent on 8/28/2025

  URGENT Photo Manager Deluxe purchased - where are the Calendar folders
  I need the calendar and other database functions. I have added photos to a folder. I cannot find the calendar folders. Please help urgently
• SOUND FORGE

  14 answers, most recent on 2/3/2025

  [Solved] LOUD STATIC NOISE
  I just installed SOUND FORGE AUDIO STUDIO 17. but when trying to use it I get a loud static noise. I tried uninstalling and reinstalling but that didn't help. any suggestions?
• Music Maker

  12 answers, most recent on 1/30/2025

  [Solved] MIDI EDITOR - MMM 2025 PREMIUM
  Hello! I am using Music Maker 2025 Premium.I have a problem with the MIDI Editor.I can only see C notes in the MIDI Editor, no other notes.I've watched videos of older versions (2021) where users use the Editor in a completely separate window and
• Video Pro X

  44 answers, most recent on 2/4/2025

  RE: Problem with exported DVD
  @emmrecs Glad to help Jeff.
• SOUND FORGE

  4 answers, most recent on 9/20/2025

  [Solved] Soundforge Pro 18 automatically changing the sound of my files
  Please help! I've been using old versions of Soundforge for many years (up to Soundforge 11) to record DJ mixes and convert cassette mixtapes to mp3. Absolutely love the product and it's always done everything I wanted and more. I recently purchased
• Samplitude

  3 answers, most recent on 4/20/2024

  [Solved] Failure of install of Samplitude
  Hello, I have a Samsung laptop with Windows 11, all updates installed. Can't figure out why, Samplitude Music Studio 2023 won't install. I get an error, something about "the code execution cannot proceed because mfc140u.dll was not found. I have
• Video Pro X

  3 answers, most recent on 11/27/2025

  changing 16:9 to story size
  Hey when I have like 10 clips in my timeline for a basketball highlight clip, Im having trouble adjusting it into a nice story frame as the action in the clip moves into directions. I do know how to adjust the size, but once I have 10 sec with the
• Video Pro X

  2 answers, most recent on 3/13/2026

  [Solved] Intel Arc PRO B60 GPU causing white flickering exporting 4K video
  Hi community and Magix,   I recently up graded and built and new computer.   Processor - Intel(R) Core(TM) Ultra 9 285K (3.70 GHz) Installed RAM           - 128 GB (127 GB usable) System type - 64-bit operating system, x64-based
• Photostory

  8 answers, most recent on 1/27/2024

  RE: [Solved] Photostory 2024 wont load
  Finally I have a resolution to the problem! It took several back-and-forth emails with MAGIX SUPPORT but it looks as if the final solution was to delete photostory.ini AND imp_settings.ini in the
• Music Maker

  13 answers, most recent on 10/21/2025

  RE: 2024 2025 2026 none of them work and support are ignoring my tickets
  @pete-thomas where are you Please remember these are user to user forums and answers are posted by users who feel they can help you as and when they visit. JeffForum Moderators
• Off topic

  8 answers, most recent on 5/12/2026

  RE: Software Specifications
    Oh well.... if you click on @PATIENT-X link, you will see the 3 dots. But going to the main Magix site, nope, they aren't there Not very helpful for any prospective customers. @johnebaker, @PATIENT-X are you able to bring this to the attention
• Music Maker

  One answer, on 10/3/2025

  RE: Premium Edition needs "VST Support" for 3rd party VST plugins
  @JustRaccoon Make sure you're connected to the Internet and logged into your customer account. If this doesn't help open the program settings and click on the button to clean up the in-app-store. This will delete the old cache.
• Music Maker

  10 answers, most recent on 3/22/2026

  RE: I need to get a refund processed but Magix support keeps bouncing it
  @peter1968 I suggest you contact infoservice@magix.net or shop@magix.net and if this doesn't help contact the parent company at offic​e​​​​​​@rmep.li or off​ice​​​​​​@rmep.com. I did send these email accounts a message with the question of how and
• Movie Studio

  2 answers, most recent on 4/11/2024

  RE: [Solved] needing a Serial number for my Purchase
  @Bobby-Williams Hi and welcome to the forum - albeit the wrong one. This is a public forum - never post Order numbers, Customer ID in a forum, you may lose control of your product. . . . . STUDIO 17  . . . . Vegas products, with the exception of
• Movie Studio

  15 answers, most recent on 6/17/2024

  RE: [Solved] How to do basic video editing in Magix
  @Lawrence-Schwartz  Hi, pls note Magix Movie Studio is not an upgrade from Vegas & has never been, it is a completely different program, the correct upgrade would be to Vegas Pro. The interface is pretty much as you would know & recognise,
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @me_again, yes I have left it, for up to ten minutes... the fact that it crashed even Da vinci means it's not just magix. (crashes ie freezes up and sometimes closes) @Reyfox I did the search all it did was open a google search for the phrase, is it
• Video Easy

  One answer, on 8/28/2025

  Error 24
  After downloading the software this afternoon I cannot get passed ERROR 24 this is driving me mad saying that my brand new to me software as been used by another email account HELP What should I do ?
• Music Maker

  One answer, on 12/21/2024

  help
  i just purchased muisc maker 2025, the download link is sent to a email i cant acess now , ive got the purchase code , can i use this to put in the trial and activate that way ... please help
• SOUND FORGE

  18 answers, most recent on 11/9/2025

  RE: Support Is Non-Existant
  I have also been unable to have Magix technical support respond to my request for help. They are having their bot send canned responses "Your e-mail will soon be answered by one of our employees." But their staff never respond. It is very
• Music Maker

  33 answers, most recent on 1/17/2025

  RE: magix music maker 2024 won't load past loading keyboard shortcuts
  Hi does the previous comment screen shot help.
• Movie Studio

  7 answers, most recent on 4/10/2026

  RE: cant download extra content
  Hi, I have just installed Video Deluxe 2026 Ultimate, but I only have the Premium edition. In 'About Magix Video Deluxe', it confirms that I have the Premium edition. I have redeemed the coupon code, but cannot find the Ultimate pack. I cannot find
• Movie Studio

  89 answers, most recent on 5/5/2025

  RE: Upon importing my photos, they turn to black and white or all black
  What do you suggest we do to move forward from here in helping the OP? Post nothing more, especially if it relates to programs other than MEP/MMS. The OP has been given some options. Wait for their response. Perhaps using other software to work out
• Samplitude

  12 answers, most recent on 7/10/2024

  [Solved] Routing Modern and Massive with Magix Samplitude Music Studio 2022
  Hey all, just wondering if anyone has successfully managed to route and getGoodDrums midi drum libraries In Samplitude Music Studio 2022 or not. Or other similar versions. I've followed all the tutorials on their website for all the other popular