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Hello, I purchased a codec online (order number Removed by Moderator), but I'm unable to install it. My code is Removed by Moderator. Thank you for your help.

ACID

16 answers, most recent on 4/27/2026

RE: [Solved] ntdll.dll - ACID doesn’t start

@Szymon-Barabach, what might help would be installing the latest V14 of Visual C++: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#latest-supported-redistributable-version (X86 & X64)

Movie Studio

3 answers, most recent on 5/10/2026

[Solved] Object Color

I'm working on a travelogue/documentary with a LOT of objects (video, photos, soundscape, effects, audio, etc..). I've noticed that many video editors allow you to color code your objects for easy reference when viewing your screen/timeline. This

Other products

One answer, on 5/15/2026

RE: Unlimited Loops on Magix music 2025

@zionism Some users reported that it helps to disable the activation of the program via the Help menu and to reactivate it.

ACID

3 answers, most recent on 3/6/2025

RE: [Solved] Loop Library

@fawtz You first need to download the loops via the Help menu.

SOUND FORGE

15 answers, most recent on 5/8/2026

RE: [Solved] Unable to Activate SF18 Pro after a reformat of my computer

I wanted to thank everyone for their contributions as I received a response from BorisFX support after reaching out earlier, who through internal chanels helped correct the issue with Magix. My email account was re-established correctly and am now

SOUND FORGE

8 answers, most recent on 11/21/2025

[Solved] Sound Forge 17 not loading on Windows 11

I just purchased version 17, for my new Dell XPS 13 laptop (windows 11), and it will not load beyond the image. I emailed for support but the company is ignoring my emails. Any help please? May need to claim the money back through the credit card.

Photostory

2 answers, most recent on 2/26/2026

[Solved] PS 2026 Uprade freezing

Recently upgraded from 2024 to 2026 version but when importing pics & vids the program is freezing and can only shut it down via task master I have searched help section for and am unable to follow the suggestion to access hidden AppData

SOUND FORGE

3 answers, most recent on 10/27/2025

[Solved] SF 12 Can't drop music on voice anymore

All of a sudden, I can't drop music on top of vox, I don't know if I hit the magic combo of fast keys to delete this option or not, but I can't figure out how to make it come back- please help

Samplitude

3 answers, most recent on 1/19/2026

RE: [Solved] Samplitude keeps crashing with ASIO4All

@psychojosh13 Do you use the newest version of ASIO4ALL? You can reset the program settings of Samplitude via its Help menu. If I remember it correctly the menu entry is called "restore default behavior". Be aware, in case you have custom shortcuts

Audio Cleaning Lab

2 answers, most recent on 10/2/2025

[Solved] ACL 2005 won't recgnise the CD drive on my Windows 10 PC

I need to download the fix for outdated CD burner drivers in ACL 2005. I was able to do so on my previous Windows 10 PC but now the that support option doesn't seem to be available from Magix anymore. Can anyone help please?

SOUND FORGE

15 answers, most recent on 7/27/2025

[Solved] Scripting question

Hi Everyone, I'm writing a Sound Forge script and using a sample script as a basis. I'm using Sound Forge 10 in Windows 11, but the same thing appears in Sound Forge 17. In the sample script there is a command "DPF" which obviously prints to the

Samplitude

3 answers, most recent on 1/19/2026

[Solved] Samplitude keeps crashing with ASIO4All

This problem suddenly started happening yesterday, and it is making it impossible to continue working on my current project. Windows 11 64-bit, Samplitude Studio 2023. ASIO4All has always worked fine when I want to record MIDI, but yesterday it

Movie Studio

8 answers, most recent on 12/27/2025

RE: [Solved] Error while downloading covers from the store ...

@Ronald-King Hi Ronald, This might be the solution for you. Start Movie Studio 2025 and go to: Help / Delete locale Store content.... HTHRob

SOUND FORGE

15 answers, most recent on 1/2/2026

[Solved] mouse won't click properly in sf 18 waveform

I have to make the waveform huge to move the mouse around. If I make it focused down to the point needed to edit, it seems to think there is a big space. Can't make a marker properly. Help. Can't edit audio at all right now. Someone please advise

Movie Studio

5 answers, most recent on 5/5/2025

RE: [Solved] MEP 2016 Plus - Subdividing 90 Min. HD Interview For Improved Editing

@CarpentersMate Greetings, The first minute of this tutorial shows how to split the movie https://www.magix.info/us/tutorials/splitting-a-movie-into-several-parts-and-setting-play-options-for-disc--1335309/ Hope it helps. AndyW

Off topic

4 answers, most recent on 5/18/2026

I just tried to submit a support request on your website-- cannot save

I just tried creating a support request on your Help Center...trying to get help choosing a new video editing product. The support request could not be saved is the result I received twice.

Music Maker

6 answers, most recent on 1/1/2025

[Solved] Magix Music unlimited loops

once again the unlimited loops are not working on magix music 2025 i have payed for them can you help me please

Music Maker

One answer, Yesterday

Magix Unlimited

I have purchased the magix unlimited which gives me unlimited access to all soundpools. Tried real hard to get support to help with the problem that i dont have unlimited access to the soundpools but they refuse to help. I have been using magix for

Movie Studio

One answer, on 12/30/2025

[Solved] Using alt+shift+drag

According to JCBrown tutorial 17 (Basic Editing 2) using alt+shift+drag on a trimmed clip on the timeline is suppose to slip the visible content. When I do this, both in Video deluxe 2026 and Video Pro X17, all I get is a black screen. Nothing

SOUND FORGE

7 answers, most recent on 1/17/2025

RE: [Solved] How to correctly write subchunks for regions and marks programmatica

@CLEGER Hi Bit of a longshot, however does this help. John EB

Movie Studio

6 answers, most recent on 5/30/2025

[Solved] Cannot get to Activation

I bought online, downloaded , registered, created account, but cannot get thru activation. It stops there. I have put in my software number and my computer id . I tried them both with & without dashes. Cannot get past activation- cannot use

Video Pro X

4 answers, most recent on 5/20/2025

[Solved] Reset Media Pool Import Display to Default Settings

VPX 16. Newbie question... I clicked on the Tree View icon in the Import tab and navigated to the highest level in the Tree, which is 'Workspace", which displays all the Drive letters available to view under it. How to I return to the default view