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@terry-roberts When you submitted the ticket did you receive an automated email acknowledgement? If so, it includes a ticket number so reply to that email and ask for an update. If you did not receive that email your ticket has not "gone through"

Video Pro X

13 answers, most recent on 6/19/2025

plugin NewBlue Infinite Looks

Hi, This plugin is displayed in the newblue application manager as "CURRENT" (active), after it has been installed and the serial number has been added correctly.The images (1) in VPX and (2) in the newBlue manager confirm this!But after loading it

Movie Studio

9 answers, most recent on 12/29/2024

RE: Magix Movie Edit Pro 2025 is stuttering, stopping and starting.

@marvinglenn Hi. Sorry for a late reply. Have been entertaining guests. I understand you are a musician first and possibly not as technically inclined to know the workings of your machine. That's fine. But to help fault find it may be necessary to

Movie Studio

One answer, on 11/28/2025

RE: VD2026 png's and masks?

@idd-2016 I assume from your comment that you are testing with the trial version of VDL 2026 before purchase. Drop shadows - there is no in program native function that can do this. There are several methods the simplest is to add the drop shadow

Movie Studio

69 answers, most recent on 8/10/2025

RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10

Thanks for that. Downloaded MediaInfo but it us way beyond me - rapidly got completely out of my depth. My mkv files were generated from old camcorder PAL tapes using PotPlayer if that helps - have heard good and bad things about PotPlayer. Magix

Movie Studio

One answer, on 2/22/2024

[Closed] VEGAS Movie Studio 17 Platinum not registering

I purchased VEGAS Movie Studio 17 Platinum as a digital download through Amazon and was sent the download link and serial number.When trying to register I'm getting: "The serial number you entered is invalid or may apply to another product. Please

Movie Studio

One answer, on 6/1/2024

RE: computer tells me discount code has been applied cant proceed

@Peggy-Jones Hi Please do not duplicate post on the same issue, your other post, the incorrect one, has been hidden to prevent splitting of responses. There are several types of code used by Magix A product voucher code is a sequence of characters

ACID

9 answers, most recent on 1/24/2025

RE: Won’t install Sony acid 7

@NTC-LAIDLER Ok. So, did the Acid install at all? Because you wrote that the transfer throw an error but also that you tried to make it accept your serial number, which would imply that the installation went through. Are you getting a specific error

Movie Studio

16 answers, most recent on 1/31/2025

RE: New Blue Essentials GPU Support aktivieren (Magix Video Suite 2025)

On my system, it appears the problem rests with VPX/MMS rather than the plugin. I tested it on a number of editors and playback is smooth after applying the NewBlue noise reducer in Vegas Pro 22, Videostudio 2023 and Pinnacle Studio

Off topic

One answer, on 8/10/2025

[Closed] CD Architect 5.2

I purchased CD Architect 5.2 via Amazon Download. It worked great for a long time on my old win10 computer but it has since crashed and i am now rebuilding a new win11 system. I ran the installation file and it installed perfect, but when i start

Video Pro X

175 answers, most recent on 5/27/2026

RE: Video Pro X16 - New Features and Bug Repairs

@johnebaker Hi John EB, Yes, but... My last comments on this. Overlays, top to bottom, etc. - what we actually have is back to front, not top to bottom or bottom to top. So to explain Magix MMS/VPX method, an object with the lower number track,

Movie Studio

17 answers, most recent on 6/29/2024

RE: Can't re-install Magix Movie Studio

@Carlos-Solorzano Hi . . . . I am not seeing an area that allows me to deactivate the software on my old computer . . it does say that is unlimited under "Valid" and that it can be used on 2 devises simultaneously . . . Do you mean under the Show

Video Easy

7 answers, most recent on 9/10/2023

[Solved] Converting Sony DV videos to laptop windows

I am having the same problem. I am going to try some of the the solutions suggested and see if they work. I do not want to get a firewall but I am wondering is the ilink the cord that will plug into the extra space on the camera the looks like it m

Audio Cleaning Lab

11 answers, most recent on 2/24/2026

Need 2 files from Audio Cleaning Lab 10 cd distribution

I have replaced a flaky computer and I wish to move Audio Cleaning Lab 10 to the new PC, but the CD distribution is missing 2 files in the system folder. I considered upgrading to the latest Sound Forge 18 version, but it is missing at least 2

Other products

5 answers, most recent on 2/7/2025

RE: Independence Pro Premium Suite Being Flagged as Malware

Hi. Fellow Mac user here. I wish I’d seen this post before I purchased. I’ve got exactly the same problem. It's a shame because I've used a version of this software in one form or another for a number of years (going back to when it was still badged

Movie Studio

18 answers, most recent on 4/9/2024

RE: Intel Graphics Driver Disabling Waking Up By Mouse/KB bump

@AAProds Hi I am on the latest for my iGPU - 2127 dated 1/2/2024, there was a suggestion in some forums that there was an issue with the jsi_services file, hence ny question on the version number. John EB

Movie Studio

One answer, on 12/12/2024

[Closed] Capture is not working

I am using Movie Studio 13.0 Platinum; serial number removed by Moderator in Windows 11. My camcorder is a DCR-TRV340. I am using a Toshiba VCR with composite connections to a hub then to the camcorder. Then the Firewire connection to a Firewire

Movie Studio

27 answers, most recent on 4/20/2025

RE: Activate Mpeg 4 Codec in Movie Studio 2025 Platinum

@William-Keeth Hi Thanks for the MediaInfo data from which it looks like you may have 2 issues as the video encoding of the 2 files analysed are different video encoding format, using different video encoders, ie AVC (h.264) and HEVC (h.265) Like

Sequoia

2 answers, most recent on 5/12/2024

Sequoia 13 on Win7 issue

I have been using Sequoia 13-1-1-162(D2) on a Win7 computer very successfully for a number of years, but that computer has gone to the blue screen of death, leaving me with a need to move to a newer Windows version - possibly W10. How might I

Movie Studio

One answer, on 11/18/2024

RE: 製品登録できません。Voucher code出来ません。

@TatsurouFukui Hello Is the voucher code for you to get the serial number for Magix Movie Studio or for add-on effects? A voucher can only be redeemed once. If the voucher was for you to get a serial number, you should get an email with the

Video Pro X

175 answers, most recent on 5/27/2026

RE: Video Pro X16 - New Features and Bug Repairs

@Can-Dive Hi Personally either of your 'workflows' are fine, the one thing I do extra is if there is a music track or audio effects added, they go on the next highest empty track number(s) after effects such as PiP and Collages are applied, I never

Movie Studio

43 answers, most recent on 7/18/2024

RE: Can not trim or delete portions of audio

@Eric-Elliott I wonder if I can make the timeline itself just a little bigger? Maybe there is something in settings? I agree, the 20-something nerds with good eyes don't have a problem but us oldies have to peer at the screen closely to see

SOUND FORGE

One answer, on 7/22/2024

-24 code after reinstall windows 10 -> 11

Hi! I reinstall Windows (from 10 to 11) and can't activate sound forge 15. I bouth it on HumbleBundle year ago. I can see -24 error. The serial number has already registered to another email address. How can I fix that problem? In Magix account I