• Off topic

  14 answers, most recent on 1/31/2024

  RE: [Closed] You store my card data - HOW CAN I REMOVE IT FRO ALL YOUR DATABASE ???
  SP, thanks for mentioning German law: I'm customer of Magix since 2013 (purchased Music Maker 2014, after that other products) - but on my details there is no information about purchase and payment details. So If Magix has to store all data about
• Off topic

  14 answers, most recent on 1/31/2024

  RE: [Closed] You store my card data - HOW CAN I REMOVE IT FRO ALL YOUR DATABASE ???
  Hello Patient-X, SP, The contracts section is empty for me. If I click on "Purchase" in soundpools window, only my password is asked to execute card payment transaction. NO BROWSER invoked - everything runs in Magix windows. SOS ANSWER PLEASE !!!
• Other products

  One answer, on 8/21/2021

  RE: [Closed] Buying Vegas Studio 18 using cryptocurrency
  @cryptodude Hi and welcome to the user to user forums, so there are no Magix staff here to answer specific questions but the Magix website gives you all the excepted payment methods. Ray.
• Other products

  One answer, on 8/19/2021

  [Closed] Purchased Vegas Edit Pro 18 - have NOT received FREE Vegas Pro Edit 19
  I received an email from Magix before Vegas Pro Edit 19 promising that if I purchased Vegas Pro Edit 18, I would receive Vegas Pro Edit 19 for FREE. I have seen Vegas Pro Edit 19 released, but have not received an email with download and serial for
• Movie Studio

  16 answers, most recent on 8/20/2021

  RE: No video output in H.264 and Black Screen after H.265 import?
  Thanks again, I did install the Microsoft HEVC and it works well in compiling a series of 11400 png, 360 screen captures from within Unity3D, alternatively the H.265 mp4 video created from within the program is a constant bit rate, so that is not a
• Music Maker

  4 answers, most recent on 8/9/2021

  RE: trying to make an account on producerplanet but gets site error
  @Lars-Husby In this instance the 503 service unavailable error means the service for creating accounts is not available - the server may be under maintenance - try again later. John EBForum Moderator it looks like the "create account" is up and
• Movie Studio

  41 answers, most recent on 10/30/2023

  RE: Movie Studio Edit 18 exporting in non "standard" frame rates.
  Let me make some things clear. I do not create or produce video for sharing in any way, "standard" video framerates as well as Frame sizes mean nothing to what I am doing. I have a large number of old digital clips produced by me from the beginnings
• Other products

  8 answers, most recent on 8/9/2021

  RE: PRODUCER PLANET
  I've had a similar problem with the Producer Planet website today, it's thrown me an "Authentication Exception" when I attempted to log in. Didn't even make it to payment, just the log in with my own email continually fails for some reason. I
• Other products

  8 answers, most recent on 8/9/2021

  RE: PRODUCER PLANET
  @Nuno-Matias Welcome to the Magix user to user forums, so not a contact for any Magix staff, sorry. Because we are all fellow-users I doubt that anyone here can offer you a solution to this, other than to keep trying! It is possible that the Magix
• Music Maker

  5 answers, most recent on 7/27/2021

  MAGIX 2019 VERSION UNABLE TO EXPORT
  My MAGIX 2019 fully paid version (the one with the white "M" and pink background icon) is not able to export any of my songs anymore. I tried to export one of my finished songs today as an mp3 version so I could email it to a friend and it came up
• Movie Studio

  One answer, on 7/23/2021

  [Closed] Refund
  I paid for 1 month of VEGAS pro only. However, from May to July, payment was made three more times.I am requesting a refund for this. As you can see from the access history, I haven't logged in and used it since May.
• Music Maker

  28 answers, most recent on 7/3/2021

  RE: Upgrading from the free version ?
  I send MAGIX a e-mail : " I have this offer now. How do I update to 2022 ?" My guess is that you choose upgrade from the Magix site and when you log in for the payment screen the cost will be zero. Just a guess though.  
• Music Maker

  28 answers, most recent on 7/3/2021

  RE: Upgrading from the free version ?
  I send MAGIX a e-mail : " I have this offer now. How do I update to 2022 ?" My guess is that you choose upgrade from the Magix site and when you log in for the payment screen the cost will be zero. Just a guess though.
• Other products

  4 answers, most recent on 6/24/2021

  RE: Simplitec powes suite
  @jaakko-k73 @emmrecs Hello, Welcome You were provided with an email to contact Magix at infoservice@magix.net Please use the provided email including explanation of your payment issues. Forum Moderator  
• Movie Studio

  One answer, on 6/23/2021

  How can I get a refund?
   There were three automatic payment made in which i wasn't even aware, I have look on the details of the payment, and it show no device were activated upon the serial number. can I get my refund from June 22th, 2021, which is today.
• Movie Studio

  4 answers, most recent on 6/22/2021

  RE: Activate NewBlue Filters 5 Ultimate
  I cannot find anything in the advertising that says the NB filters are trial only and require extra payment. Surely Sandor should have received a serial number to register and activate them with New Blue? Unless of course he's using a trial of MEP.
• Other products

  One answer, on 6/22/2021

  [Closed] email login issue
  dear customer service, My name is Raymond Mayo i have just subscribed to your 12 month 20.99 program vega plus. However i cannot access my account due to spelling error on my email. the email account is named Removed by Moderator it is suppose to be
• Music Maker

  12 answers, most recent on 6/22/2021

  RE: Grid editor won’t place notes.
  Yeah I bought the upgrade and when I go to put in the serial number it tells me “something went wrong processing the payment” but according to my bank statement they took the money from me. Is there a way to contact the company directly to solve
• Web Designer

  No answers, created on 6/19/2021

  Domain Name
  I was charged twice for my annual domain fee in December. Will I get charged again this upcoming December? Both payments should be good for 2021 and 2022. Also, I would like to transfer my domain to another site that I'm using. How can I get this
• SOUND FORGE

  17 answers, most recent on 6/22/2021

  RE: Thoughts on Sound Forge Pro EQ's vs third party plugins?
  @xman_charl Denoise 2 works fine in my SF Pro 15 Suite. @Former user Yeah, I know the feeling that the stock plugins may not be enough and there are so many choices out there. So I got myself the Melda plugins which cover nearly everything audio
• Web Designer

  One answer, on 6/15/2021

  No receipt received for recent payment (not in my spam either!)
  Upgraded to Web Designer Premium with free MAGIX Video Easy another year of Website M at end of May, but have not yet received a receipt .............help !  
• Music Maker

  One answer, on 6/13/2021

  Soundpool Purchase Button Not Working
  Currently running the newest version of MM and tried to purchase an ambient soundpack but wouldnt do anything, the button is broken and is not sending you to the payment screen for anything. i had to purchase the soundpack off producer planet which
• Movie Studio

  9 answers, most recent on 5/31/2021

  HEVC- Codec Fee
  I have been using Movie Edit pro 12 for years and it has been quite clunky. I switched over to Movie Edit Pro Premium as I saw it was installed on my computer along with a plethora of Magix software. So far it has been better but all of a sudden I
• Photo & Graphic Designer

  3 answers, most recent on 5/22/2021

  RE: Unable to activate program
  Thanks for your answers guys. I have not paid any annual subscription as far as I am aware. Checking the mail I received after payment, there is no mention of an annual subscription. TBH, I have never even used the program. Not because it wasn't any