• Movie Studio

  15 answers, most recent on 6/9/2025

  RE: [Closed] AI Media Management in Video Deluxe 2026
  @Candive 1: 10-bit HDR export with GPU in HEVC: Still doesn't work.The parameters for BT2020, HLG, or PQ are not adopted.Export is only possible via software encoding. 2: You still have to pay extra for more than just the Intra codec. These costs
• Music Maker

  One answer, on 4/30/2024

  32.1.0.17 Patch
  2 weeks ago, Magix was constantly crashing, then a week ago, it was working just fine, and now with the 32.1.0.17 update it is crashing regularly, won't let me record vocals which I was doing right before the update. The backup copy was trying to
• Audio Cleaning Lab

  11 answers, most recent on 2/24/2026

  RE: Need 2 files from Audio Cleaning Lab 10 cd distribution
  @clement5 Hi, SFACL4 is available at BestBuy, at least in Canada, for 99$. Too expensive when you consider that Magix was almost giving this away a year ago for about 25$. On the BestBuy site, for SFACL4, the show images of Audio Studio. To be
• Music Maker

  36 answers, most recent on 12/17/2025

  RE: Need help fixing magix..am losing hope
  @AJenn Hi From the crash log: . . . . Faulting module name: ntdll.dll, version: 10.0.26100.3323, time stamp: 0xfacafff0 . . . . This is a Wndows issue, see this tutorial for how to scan your Windows installation for issues. . . . . deleted the
• SOUND FORGE

  42 answers, most recent on 5/28/2025

  RE: Batch Processor Crashing
  @ItsMeTho Hi Thanks for the sample files, they are 'standard' CD quality WAV and they playback fine on my audio system irrespective of the audio system being set to 48kHz 16bit or 24 bit, Using the standard Windows codecs,and those installed with
• Music Maker

  8 answers, most recent on 5/26/2025

  Customer Support
  First off I bought the full year subscription for the Music Maker, but recently (on 3 different computers) The Magix Music Maker will crash all the time, then its a 5-10min restart of the program. I have lost a few songs this way and it has become
• Music Maker

  3 answers, most recent on 3/9/2024

  Music Maker 2024 Premium edition KEEPS CRASHING
  so my program, Music Maker 2024 Premium Edition (latest version) keeps crashing while recording, it gets very frustrating as it keeps doing this, and program shuts down by itself. I get the same error report everytime please see attached files, and
• Movie Studio

  15 answers, most recent on 6/17/2024

  RE: How to do basic video editing in Magix
  @Lawrence-Schwartz Another, and possibly easier, alternative is to continue using what you are familiar with and solve your mp4 crashing problem. Did you ever seek help on the Vegas forum for a solution?
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  RE: Error Code 24. Just bought and installed.
  Does anyone know how to get a resposne from Magix technical support? I have now contacted them 5 times in the last 2 weeks, quoting the ticket code generated from my initial query. My initial query received an AI-generated response which was of no
• Movie Studio

  5 answers, most recent on 12/28/2023

  RE: Video deluxe Premium fills up RAM during apparent update until crash
  @Jonas-F Hi Check if there have been any crash reports generated by Windows - for the short form report - not the Windows crash logs, see this short tutorial on how to user the Windows Performance monitor to get a short form analysis - this does
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  I had a system crash and had to reload win 11. I have my serial numbers for samplitude pro five and for sound Forge 12.6 but the email that was used for those serial numbers. I no longer have as it was from six years ago. In 2021 I thought I
• Other products

  2 answers, most recent on 4/26/2026

  RE: Downgrade Magix Vegas Pro 23 to Magix Vegas Pro 22.
  Thank you for this thorough and very precise answer! I'll just have to be patient then! And yes, I think Magix can at least provide me with a key for VP22 to compensate for the broken version of VP23, and I heard about the driver issue. But I think
• Movie Studio

  11 answers, most recent on 1/31/2024

  RE: on load, the welcome screen hangs
  Hi Jeff, Thanks for your comment. I have run Perfmon but there is no crash report. It only says "successful application reconfiguration" on any execution attempt i have made. No crashes.
• ACID

  10 answers, most recent on 9/9/2024

  RE: acid music has stopped working
  @cazlo Welcome to the Magix users forums. As a first step please follow this tutorial to diagnose the problem and paste to a future reply exactly what is reported as the problem. JeffForum Moderator
• SOUND FORGE

  42 answers, most recent on 5/28/2025

  RE: Batch Processor Crashing
  @ItsMeTho Hi After following @SP. suggestion above and the issue is not fixed. . . . . Turns out I'm missing system libraries for some reason. . . Looks like I'm reinstalling Windows. . . . Looking at the error messages you have posted in both this
• Music Maker

  22 answers, most recent on 3/20/2025

  RE: New Install; Music Maker 2024 - Laggy and Crashes
  I found several things helpful here, thank you everyone! MMM 2024 frequently crashed and took 15+ seconds to register mouse clicks once I got it going. I did not have Text Cursor turned on. I exited Windows 11's screen magnifier, it helped a small
• SOUND FORGE

  27 answers, most recent on 3/19/2025

  RE: Sound Forge Audio Studio 17 doesn't detect Ozone 11 Standard (VST3)
  @drmq @rraud So, I tried Sound Forge 15, 17 and 18. And Ozone 11 only works in SF18 (besides my trusty version SF12). SF15 only recognizes it as an ARA plugin and does nothing, SF17 also recognizes it as a VST3 plugin, but it doesn't open like the
• Movie Studio

  34 answers, most recent on 11/26/2025

  RE: MP4 audio going out of sync
  so i went radical, every year i like to wipe my drive and start fresh. so formatted my drive and reinstalled everything. it seems to be running good. i had Realtek drivers which contained sonic studio within it. SS is know to cause a lot of
• Movie Studio

  14 answers, most recent on 11/15/2025

  RE: Error Messages when trying to open MAGIX Video deluxe 2026 Prem
  @stephen-logsdon Thanks for the screenshots. It might be helpful to enable View > Show > File Name Extension in the Windows Explorer. Then you should see that the name of the configuration file Videodeluxe in your screenshots changes to
• Music Maker

  10 answers, most recent on 12/20/2023

  Good-Bye Cruel World I'm Leaving You Today
  title quoted from Pink Floyd.It took me 2 decades to finally call it quits the programs Magix Music Maker. Although i really didn't get fully involved into the program till about 2-3 years. Still doesn't matter that is still a long and painstaking
• Video Pro X

  22 answers, most recent on 5/10/2025

  RE: [Closed] Crash Log does not open
  @Can-Dive Hi, You are missing the point of the exercise. As per the OP, I need someone to confirm that in VPX16 they cannot open the Crash Log. To test this, one needs to crash the system first. Sorry, I forgot to mention that I did try it, it
• Audio Cleaning Lab

  8 answers, most recent on 2/8/2024

  RE: Crashing while importin a audio file
  @Ahmet-Celik The WAV file is also crashing Cleaning Lab?
• Movie Studio

  14 answers, most recent on 11/15/2025

  RE: Error Messages when trying to open MAGIX Video deluxe 2026 Prem
  @stephen-logsdon Hi We need more information to help diagnose the issue(s) you are having: Follow this tutorial to determine if any errors have been logged and post a screenshot of the details.  The specification of your computer system including
• Movie Studio

  33 answers, most recent on 3/6/2025

  RE: Odd Autosave Behavious with MS 2025 version 239
  @me_again, @CubeAce Hi Andy, Ray . . . . ...BAK.MV_s that were created the last time you manually backed up; any new ones post manual backup are deleted . . . . This is not what I am seeing as I previously commented here. . . . . from the early days