Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@martti.saarelma Hi . . . . I'm trying to install Move Edit Pro Plus on a new machine. I have a product key. I was able to download videoeasy3hd_dlm.exe to my machine. . . . . The download you are getting is not Movie Edit Pro Plus - it is for a

SOUND FORGE

10 answers, most recent on 12/5/2025

RE: Error Code 24. Just bought and installed.

Hi SP. I bought the software directly from Magix yesterday and recieved links directly from Magix also.

Off topic

13 answers, most recent on 2/27/2026

RE: Payment not received email

@riley-colwell Hi Thanks for the update and thanks to Tom for his assistance, at least you ended up with a positive outcome more so under the circumstances. Ps if you do have any issues in the future and hopefully you do not, as it was a Vegas

SOUND FORGE

28 answers, most recent on 1/27/2025

[Solved] INSTALLING LEGACY PLUG-INS

Hi, I have licenses for Sound Forge 11 and Sound Forge 16. Version 11 was still Sony and bundled with the Izotope Mastering Suite. This suite of plug-ins was awesome and comparable to anything today. I have multiple computers and have been running

Movie Studio

6 answers, most recent on 9/5/2023

RE: [Solved] MP4 Problem

Hi Ray and John, thank you for your help. I may have made a mountain out of a molehill as the fault lay not with the product but more with the operator. When I selected Export Movie in the File Menu, and then the Video as MP4 option, I went to the

Movie Studio

31 answers, most recent on 4/16/2026

RE: Video deluxe 2026

@me_again Hi Andy. The site has been pretty much unreachable for me all day. Even now it is taking minutes to load a page. Ray.

Photostory

11 answers, most recent on 1/7/2024

RE: [Solved] SOS!!!!

@teresa-l Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please

SOUND FORGE

5 answers, most recent on 7/17/2023

[Solved] Activation issue / Reinstall SoundForgeStudio16

Hi, I tried to reinstall Sound forge studio 16 which bundled with Vegas 20.I purchased it from your Japanese reseller SOURCENEXT.The issue is that I can not reinstall it to the same PC as before.I have not used Ozone but I tried it this time but it

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@PATIENT-X Hi Stephen, Yes, and they probably used AI to make the replies.😁 John CB

Movie Studio

2 answers, most recent on 7/10/2023

RE: [Solved] Apply effect only to certain area

@Christian-Schwaderer Hi, yes, Add an effect to your video clip, click on the 3 dots top right of the effects control window - Load Effects mask, this will add a B/W mask from a pre made selection or you can create one of your own in a photo

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

Hi I received a response from Magix yesterday that they were looking into it. Stephen Forum Moderator

Other products

3 answers, most recent on 3/26/2026

RE: GDIPlusExif Exception ocurred

Hi, thanks for getting back to me. I think I've narrowed it down to dodgy GPS EXIF data. I blame upload/download on Google!! Cheers.

Movie Studio

13 answers, most recent on 5/27/2023

RE: [Solved] Camera Pan and Zoom effect

@Huckball1959 Hi, yes completely different programs & if you upgraded from Vegas Movie Studio to Magix Movie Studio you likely fell for the Magix lie when 'upgrading'. You didn't upgrade you bought a completely different program, In MMS there's

SOUND FORGE

3 answers, most recent on 2/8/2023

RE: [Solved] Soundboard 10 : "Internal error 2721.sfwmf4setup"

@harry-a Hi The error you are getting would suggest the Windows Media Player is not installed on the laptop. If it is not installed then install it, even though WMP has been deprecated, and try the re-install again. HTH John EBForum Moderator

Xara Designer Pro

4 answers, most recent on 1/25/2023

RE: [Solved] Does Xara Designer Pro X 19 have access to the Online Content Catalog?

@Krion64 Hi, Of course it's included. Xara Designer Pro X includes everything and the Magix.com website indicates that the Online Catalog is included for 1 year. John CB

Music Maker

16 answers, most recent on 5/15/2023

[Solved] Keyboard doesn't work

Hi Guys, I have a keystation 88 M-AUDIO linked to my Magic Music Maker 64 bit. Feels like I've checked all the right boxes and i can see the keys light up when I use my mouse AND when I touch my keyboard but no sound is coming out. What am i doing

Music Maker

12 answers, most recent on 5/24/2023

RE: [Solved] 64 bit version increase 1 tone when press record

Hi there - so this is it - the issue is fixed, why it happened i have no idea, my solution was to take the original win 10 SSD (512Gb) from November 2022 - update the graphics card, update MM 64 bit as it had old 32bit, then cloned it over the NVMe

Photo & Graphic Designer

6 answers, most recent on 3/21/2023

RE: [Solved] Software Update not working

@kathleen-a Hi . . . . Renew the Update Service, Installs the latest version of the Update Service for your software."Start Installation" button. Should I do that?. . . . The Update Service is a 'sub feature' of the program, it is a small update and

Web Designer

6 answers, most recent on 2/6/2023

RE: [Solved] Smart Tables - Show/Hide Captions

Hi John, Resolved. I simply had to click on All Layers/Objects visible. It works just fine now. Thanks for your support. It is appreciated. Brett.

Movie Studio

47 answers, most recent on 6/12/2023

RE: [Solved] extreme aliasing

@Emptyflight Hi Ron. To find out if it has anything to do with your graphics card or graphics driver, change all your settings on Import, processing and export to CPU and tick the 'Use dithering for output' in the box close to those which I always

Video Pro X

5 answers, most recent on 9/3/2023

RE: [Solved] Very bad quality on imported video

@skarvika Hi, can you share some info first, 👍 After some experimentation, I may have found the source of the issue actually. Seems like it's not an issue on my end, but rather that whatever codec was used on the original file was not one that Video

Movie Studio

3 answers, most recent on 1/4/2023

RE: [Solved] Importing to 2023 Movie Studio - video is black screen - audio works

@friendflyer Hi. In the program settings try opening the Device options and setting the Import, Processing,and Export settings all to CPU. Ray.

Movie Studio

9 answers, most recent on 2/2/2023

RE: [Solved] Does proDad Mercalli have an Aged Film Plug In?

@CarpentersMate, @CubeAce Hi Mike, Ray . . . . I can't remember when OFX plugins became compatible with MEP . . . . OFX support was introduced with MEP 2018, with MEP 2016 it is going to be the older dll format plugins only. HTH John EB