• ACID

  11 answers, most recent on 12/30/2025

  RE: [Closed] DLM manager fails to load on installation, so no built in plugins
  The issue is not that ACID Pro crashes during installation. The installer completes successfully, but the DLM appears to fail silently, resulting in ExpressFX / ReverbFX never being installed or registered.There is no crash event during
• SOUND FORGE

  2 answers, most recent on 11/11/2023

  RE: [Solved] SOUND FORGE Audio Studio 16 Compatibility with Microsoft Surface Pro
  Hi @prasannad, If the Surface Pro has the Win 10 or 11 OS and a soundcard (integrated or otherwise), SF should work w/o issue, though I do not have a Surface Pro  to try.For a definitive answer, email Magix customer service; infoservice@magix.net
• Movie Studio

  13 answers, most recent on 3/21/2026

  RE: MAGIX Video deluxe 2026 Premium - time line list
  @browj2, @idd-2016 Hi Issue solved, reset of VPX 17 fixed the media links, however there is, IMO, a 'bug' - after using the Render options, then repeating the same sequence of operation ie from top to bottom setting the video/audio options to
• Video Pro X

  10 answers, most recent on 10/23/2025

  RE: App failure to load
  Hi, thanks Just a restart Video Pro 15 Windows 11 Home Version 24H2 OS Build 26 100 6899 NVIDIA Geoforce RTX 4060 IF Intel Core I5 14600KF Studio driver 581 57 SSD 931.5 GB HDD 1.8 TB RAM 32 GB When I try and load the app it tries to start and seems
• Other products

  One answer, on 2/20/2026

  RE: Error Code 57
  @Daria Hello welcome What is your software, if it's Vegas product your in the wrong forum, scroll to the bottom of the page and click on VEGAS Forum. If it's not a Vegas product see this similar issue here. Stephen Forum Moderator
• ACID

  19 answers, most recent on 1/21/2026

  RE: WAVES VST Plug-in inssue
  @raquii Inside the Acid program folder there are multiple audio_plugin_scan_server exe files. These are responsible for the plugin scan. Acid hasn't been updated for many years so there are compatibility issues with newer plugins. Some users found
• Movie Studio

  27 answers, most recent on 2/27/2025

  RE: Neat Video - Version 6.0
  The problem now publicly acknowledged by Neat Video (ABSoft) https://www.neatvideo.com/support/known-issues/magix AndyW
• Other products

  2 answers, most recent on 11/27/2025

  [Closed] Trying to install Vegas Pro
  I ordered the suite and have been having issues downloading and install. If I just select the Vegas software and exclude the rest of the suite I get the following. cabinet file is _1sec8nrk.cab is corrupt I have downloaded the suite serveral times
• Music Maker

  5 answers, most recent on 6/25/2024

  [Solved] Magix 2025 Upgrade Issues
  Recently I upgraded to Magix Premium 2025 from the 2024 version. After activating the serial code for the new version, I was expecting to see the features listed on the 2025 Premium overview page like the multimode filter, Effect Rack: Drag and Drop
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  Update, I just tried to export the first project, the successful one. I just changed the name and it crashed in 30 seconds. I thought maybe the crashing project was the issue, I just tried to replicate the first one and it crashed. Did I get lucky
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  Hi @Darryl-Mason, you might try deactivating and reactivating Sound ForgeYou can access this via the MAGIX Service Center.- Log in to your Magix account using the email address and password you used when SF was initially registered- Click on "My
• SOUND FORGE

  6 answers, most recent on 3/14/2026

  RE: Missing dll file
  @Ninian Hi Check that you have the Microsoft Visual C++ 2015 Redistributable installed and it is up to date. To repair the C++ installation, see this article on fixing the issue, you must download and install both the x86 and x64 versions. HTH John
• Movie Studio

  12 answers, most recent on 3/26/2024

  [Solved] Is there a way to download any bug fixes for Movie Studio 2023?
  In the past few weeks I've been having issues with Movie Studio 2023 crashing or at least locking up and or giving me generic error messages especially (but not exclusively) when rendering a project. I was wondering if like many programs/apps there
• Movie Studio

  7 answers, most recent on 9/29/2025

  RE: in Movie studio 2025, how can I combine audio tracks from wmv
  I'm attempting to change the pitch to disguise the persons true voice but when I do it, it only affects one and the other tracks sound like the original making it it appear as an echo. I will try what you suggest and let you know if I have any
• ACID

  One answer, on 2/4/2026

  Magix acid pro
  Hello MAGIX Support Team,   I am contacting you regarding MAGIX ACID Pro 11 Suite, which I purchased from your official website for 150€.   For more than two years, I have been dealing with constant bugs, crashes, and serious stability problems.
• Music Maker

  2 answers, most recent on 10/18/2023

  RE: [Solved] function stopped working since the latest update to 2024 version
  @philthedoctor It's annoying when this happens, but it's a Grid issue, so it's an easy fix. See the screenshot below.
• ACID

  One answer, on 4/3/2026

  Acid pro 11 download installer not working
  Hi all, I understand Magix no longer own acid hence no reply to support requests and I`m hoping someone can help here as I need to install on another laptop and the installer will not download. I`ve a paid for version with legit serial and am so
• Music Maker

  16 answers, most recent on 11/17/2025

  RE: Magix music maker on linux mint
  @stephen-kelly6215 An interesting experiment. There is one issue you may have, and testing will show, is latency, the Windows fix would be direct ASIO access to the sound card/device. AFAIK, no 'Linux' distribution supports ASIO natively, this
• Movie Studio

  9 answers, most recent on 7/31/2025

  RE: How long does it take for customer support to respond?
  Thanks, Jeff. I'll try responding to the email they sent me with the ticket number. I haven't contacted Boris FX because I preferred to take it step by step and see if Magix could resolve this issue. Thanks again.
• Audio Cleaning Lab

  2 answers, most recent on 10/22/2023

  RE: [Solved] Trying to record produces an error message
  @Brian-Pollard Hi See this comment for the same issue with ACL. John EBForum Moderator
• Music Maker

  2 answers, most recent on 10/3/2023

  [Solved] Issue with soundpools.
  I have just installed operating system on my notebook and installed Music Maker app. I had purchased some soundpools and I would like to have them back. How to achieve this goal? It hasn't install soundpools automatically.
• Movie Studio

  3 answers, most recent on 5/28/2025

  RE: [Solved] Does Movie Studio 2025 Platinum support HEVC?
  @mlp-mlp Hi. upgrading from Sony Movie Studio 12 to Magix 2025 Platinum Magix Movie Studio is not an upgrade from Sony Movie Studio 12, Magix Movie Studio is a different program but it is a good basic editor, as you say you're looking for 'simple
• ACID

  4 answers, most recent on 5/20/2025

  RE: presets not loading
  @Mark-Martucci Hi . . . . The drop down menu for the presets just says "untitled." . . . . To qualify @Former user and @Acid-Pro-A-Dead-Stick comments. The issue, has been reproduced, acknowledged and being worked on by Magix see this comment here
• Music Maker

  6 answers, most recent on 8/29/2023

  [Solved] Crash with and without error on project load
  Hello! I'm one of those many people who have issues. I've no clue what's up. Magix just freezes when loading certain projects, crash with error OR restarts on its own without error. While some projects load without issues. Could it be that a