• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Rafa-Marciniak Hi If you know the error in your email address when you purchased Video Deluxe, login to your account through the magix website here, the icon, is top right of the home page, using the incorrect email address and password used at
• Movie Studio

  3 answers, most recent on 7/24/2025

  RE: can't register new computer
  @Verin Welcome to the Magix users forums. First, can we clarify exactly which Magix product you own? There is no such product as Movie Maker by Magix, so I'm guessing you actually have Movie Edit Pro 2023, is that correct? Second, you mention an
• Sequoia

  2 answers, most recent on 2/18/2025

  RE: Sound/Asio issues
  @Angel-Face Welcome to the Magix user to user forums. Unfortunately, I believe there are very few, if any, users of Sequoia who visit and post here so can I suggest you register at and repost your question to the dedicated Samplitude Pro/Sequoia
• Music Maker

  3 answers, most recent on 1/23/2025

  RE: Recovering serial number
  @Former user Welcome to the Magix user to user forums. Assuming you registered your installation of MM when you first installed it you need to go to your Magix account, log in, go to My products and find the listing for your software. You should
• Movie Studio

  3 answers, most recent on 9/16/2024

  RE: Videos made with artificial intelligence
  @joserobles1941 Hello José, The artificial intelligence is present from MMS 2025. See: Movie Studio: Discover what's new! (magix.com) Kind regards,Rob Addition: 13-09-2024 at 18:33
• ACID

  One answer, on 10/21/2024

  RE: Where are the loops? Download item on Help menu is greyed out.
  @Andy-Douglass You can download free loops from the official store, if you sort by price: https://producerplanet.com/us/audio/loops-samples-250/?label[]=magix&sort=price_asc Besides that, the trial doesn't come with any additional content.
• Sequoia

  2 answers, most recent on 1/21/2025

  RE: Izotope RX not working as external audio editor
  @quentin-d Welcome to the Magix user to user forums. Are you aware there is a dedicated Samplitude and Sequoia forum here? I suggest you register at and repost your question there since It seems very few, if any, Sequoia users visit and post
• Movie Studio

  8 answers, most recent on 3/13/2026

  RE: I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??
  @Apollo89x First, can you show exactly where you have read online that the ProDAD Hide v2 is meant to be included in VdL Plus 2026? I ask this because, looking at this page I see "addons" mentioned only with the Premium and Ultimate variants. If you
• Other products

  27 answers, most recent on 7/30/2024

  RE: Independence won't load free content
  @blunt-rapture You must run the free library installer. Did you do that? It must run until the end because it writes registry entries to the Windows registry. Without that, you cannot load the
• Music Maker

  7 answers, most recent on 9/28/2025

  RE: MM2026 34.0.0.6 VST instruments causing severe audio problems
  @Leonard-Pennock I believe this link should give you the installer for Music Maker 2024 (version 32): http://dl03.magix.net/musicmaker.exe If this older version runs perfectly fine, the problem is caused by the newest version of Music Maker. If both
• Photostory

  3 answers, most recent on 8/5/2023

  [Solved] 2023 Version Spell-Checker
  When I upgraded to Photostory 2023 the main reason was because I understood there was a spell checker. Link https://www.magix.com/gb/photo-graphic/photostory/new-features/#c1664361 Well I have not been impressed with the performance of the 2023
• ACID

  5 answers, most recent on 4/11/2025

  RE: ACID 11 PRO SUITE LOOPS
  @Ryan-Guiney There are two things I want to ask you about your installation of Independence. Are you running Independence inside Acid or somewhere else? I'm pretty sure it will not load any presets outside of Acid, simply because it is limited to
• Music Maker

  3 answers, most recent on 12/4/2023

  RE: [Solved] Problem with activation code after buying upgrade with another email.
  @Former user Welcome to the Magix user to user forums. Registration of purchased Magix software is automatically linked to the email used to purchase it. Hence, the error message because you are using the "wrong" email address, your own rather than
• Movie Studio

  2 answers, most recent on 5/20/2025

  RE: Réinstallation
  @gilbert-GODBILLE Bonjour Gilbert, Tout d’abord, ne publiez jamais d’informations privées sur un forum ouvert.Vous pouvez trouver le numéro de série P3 dans votre compte. Pour cela, rendez-vous sur :
• Music Maker

  12 answers, most recent on 8/18/2023

  RE: [Solved] There are no samples.
  I`ve solve the problem. All samples that i`ve bought was registred at producerplanet.com. I just logged in  there and downloaded all packs that was purchased through Magix. And after that i just added it into library.
• Samplitude

  2 answers, most recent on 3/18/2025

  RE: Internal Error: Multi CPU Bouncing may have failed
  @O_T_ Welcome to the Magix users forums. Because your question is about Samplitude Pro I suspect you would be best advised to register at and repost your question to the dedicated Samplitude Pro forum here because I suspect there are very few users
• Other products

  One answer, on 9/23/2024

  RE: 'Fat Slap combi KS A-1' missing in Independence Pro Library
  @Dongju-Lee All samples are part of the premium suite. The plus suite only contains about a fifth of the full content. The premium suite currently costs about €120 at https://producerplanet.com/us/article/independence-pro-premium-suite-3121/ These
• ACID

  267 answers, most recent on 4/2/2026

  RE: Feedback on ACID Bugs
  @ropp don't you agree with me that something so essential, should work natively? Acid is no longer developed. So you should try the workarounds. They are still selling it. https://www.magix.com/int/music/acid/acid-pro/ and supporting it.
• SOUND FORGE

  7 answers, most recent on 4/30/2024

  RE: unable to activate for new pc
  Did you confirm via My Products in the Magix Service Center you have at least one activation available?This is a users forum and no here has access to customer information, You can try emailing Magix customer service at infoservice@magix.netor
• Music Maker

  10 answers, most recent on 3/22/2024

  RE: [Solved] Support links are redirecting me to Forum instead. Serial Number prob
  @Eleyan For Music Maker 2021 and newer versions you simply install the Free Edition from Magix.com and login with your e-mail and password. It's not necessary to enter the serial number a second time. Besides that, there could be server problems at
• ACID

  One answer, on 5/8/2024

  RE: re-activating ACID Pro 5 .
  @Carol-Brown You download the installer from your customer account at Magix.com and install the software. That should work, if you registered the software in the past with Sony. Simply use your old Sony login credentials at Magix.com. Old installers
• SOUND FORGE

  One answer, on 3/29/2025

  RE: Multiple Computers & Izotope Log In Question
  @GoneToMaui You can visit Magix.com and log into your customer account with your e-mail address and password. The you can disable the activation on your previous computer. If you registered iZotope 8 in the past, you can find it in your customer
• Photostory

  5 answers, most recent on 9/24/2025

  RE: Slideshow glitches
  @Cory-Whiteman Welcome to the Magix user to user forums. With sincere apologies but I have removed the image you posted since it contains confidential data about your computer which could enable a hacker to potentially attack it. Please ensure that
• Off topic

  43 answers, most recent on 7/1/2024

  RE: Magix Future?
  I think they all show promise and direction. This recent article released backs that up too! Can be found at: https://www.magix.com/us/press/detail/news/magix-introduces-music-maker-2025-premium/