Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Steve-Jones3743 Hi The email address I gave @Gr8fuldan was, and AFAIK, still is not an AI bot, and was/is the customer service contact address, not Support. How long a response will take is an unknown at this time., with all the changes last

ACID

9 answers, most recent on 9/3/2024

RE: ACID Pro/Music Studio still a valid tool/DAW choice in todays market?

Just visited Magix site to check for AP10 updates after some time away and saw this post.I think customer support, bugs and upgrading are an issue. I bought AP10 and less than 4 weeks later AP11 was released. When I wrote to customer service to ask

Movie Studio

9 answers, most recent on 12/21/2023

RE: General questions

@cocobacon Go to your Magix account, log in, go to My products and find the listing for Xara 3D. I've just checked mine and it includes my serial key; yours should be the same. HTH JeffForum Moderator

Audio Cleaning Lab

3 answers, most recent on 8/8/2024

RE: Can't start free trial, installer just links to dead URL

@dave-b3271 Hello welcome See here and login with the same credentials, then go to product registration. Stephen Forum Moderator Ah! Thank you. Actually, this also didn't work at first, but that isn't your fault. Your link initially led to a

Movie Studio

2 answers, most recent on 2/29/2024

RE: need activation code

@Charlisa-Anderson Hi Did you scroll further down the email, the trial code begins with TRIALC- followed by a sequence of 6 sets of 5 numbers separated by hyphens? If not then check your account at magix.com, login here, and see if the trial number

SOUND FORGE

4 answers, most recent on 11/29/2023

RE: Sound Forge 17

I would guess that running two different Windows versions on your computer and installing Sound Forge into both of them will already use up both activation slots. I would assume this as well.For an absolute definitive answer, email Magix customer

Samplitude

2 answers, most recent on 12/31/2024

RE: I broken a DVD of samplitude pro X,I can't install .

@atsunobu-horai Welcome to the Magix user to user forums. Exactly which version of Samplitude Pro X do you have? The DVD label would suggest this might be version 1? The current latest is 8 so yours is likely to be a very old version, I

SOUND FORGE

3 answers, most recent on 9/12/2022

RE: [Solved] Sound Forge Pro 13 for Windows... initialization error code: -59

@Jim-Goodman You probably need to reinstall the software. First uninstall it, then reinstall it. You can get the installer from your user account at https://www.magix.com/int/support/my-service-center/ You can also use a free tool like Revo

Off topic

31 answers, most recent on 5/29/2026

RE: Stopping pop-ups from MAGIX on PC Boot

@rickduley @MARK-LOGGINS These screenshots don't help much to solve your problem. You need to look in the taskbar tray or Windows Task Manager which Magix programs or Magix Services are running. Have you both searched for Cloud Import as

Music Maker

3 answers, most recent on 8/28/2023

RE: uploading/sharing beats

@Ikonik No, because other visitors might get ads on your videos. Please wait for an definitive answer from customer service.

SOUND FORGE

9 answers, most recent on 1/5/2024

RE: Fade in/out lengths in Mix

I have the installer files for Sound Forge 8 and 9 if you want them. You would need valid serials to activate though. If you registered SF-9. the activation serial would be in 'Magix Service Center> My products' which was ported over from Sony.

Video Pro X

14 answers, most recent on 3/28/2025

RE: Disable resample?

@Joshua-Burner Hi. We need more answers to be able to help, preferably to the already posed questions as the term 'blurry' and 'resampling' could mean many things. Motion blur. Blur or softening caused by resolution changes. Blur caused by using

Movie Studio

30 answers, most recent on 8/9/2024

RE: Copyright Claim

@Carolly Thanks, yep it's not 100% clear 🤷‍♂️, I read this doc which sort of implies that monetisation is allowed 🤷‍♂️ - https://producerplanet.com/us/licenses/ (The infoservice@magix.net link is near the bottom of the list in that link) A few

Other products

One answer, on 1/2/2024

RE: independence pro compatibility with MAcOSX 14.0

@George-Kochbeck Check the free version from https://www.magix.com/us/music-editing/free-download/independence-free-sampler-software/ If it doesn't run, I don't think it is compatible. I'm also pretty sure that there will be no additional updates.

Other products

7 answers, most recent on 4/2/2024

RE: I need to activate Video Saver in my new computer. Old is dead.

@Jarmo-Hamalainen Customer service at Infoservice@magix.net should be able to find the correct customer account. In the meantime you could use the 30 days trial option.

SOUND FORGE

4 answers, most recent on 8/16/2022

RE: [Solved] I can't open Sound Forge 11Pro

Welcome to the Magix Sound Forge users community @Bill-Corkery.Try resetting Sound Forge and clearing the cache. Hold down the 'Ctrl+Shift' keys, whilst launching SF11, which should open the reset window..If that fails, download the latest version

Movie Studio

11 answers, most recent on 7/17/2024

RE: Intro/Outro Templates

@MartonITService Hi Assuming the installation of MMS 2025 replaced MMS 2022 then you should have all the Intros/Outros from that version plus any new ones. Check under Help, Install extra content, that all options have been installed. These are

Other products

One answer, on 12/22/2025

[Closed] I buy VEGAS Pro Suite 23 but my company ask to have the offline file

(sorry for my english, i'm doing my best) Hello,On december 2nd i buy the pack VEGAS Pro Suite 23 to do video editing for the company where i work in France. When attempting to install the software on a professional workstation, the installation

SOUND FORGE

2 answers, most recent on 8/23/2022

RE: [Solved] ACTIVATION

Welcome to the Magix Sound Forge users community @WEDZ. Deactivate Sound Forge in the current PC and reactivate, This has been known to resolve some 'already registered' issues.Registered licenses can be managed via the MAGIX Service Center.- Log

Movie Studio

3 answers, most recent on 12/5/2023

RE: I don't have the email with the Serial Number

Thank you, John CB... I do see I wrote Video instead of Movie, sorry for any confusion! Unfortunately, the email isn't in my spam box. Messages older than 30 days are automatically deleted from my Spam folder so it's likely that's where the email

Xara Designer Pro

3 answers, most recent on 12/31/2023

Service update expired upgrade...to what?

I pressed update and it takes me to the country page. So I hit my country and then pretty much nothing. I have no idea what I should upgrade to. I think I have version 18. That is the only download I can find. How can I tell? If so I guess I go to

Movie Studio

8 answers, most recent on 8/22/2024

RE: Upgrading to Magix 2025

@robert-g You can change your email address in your account. Go here, log in using your old email address (hopefully you can remember your account password!) go to User Data and update your email address. This will "transfer" all your account

Movie Studio

7 answers, most recent on 3/9/2024

RE: How do I cancel my subscription of movie studio?

since this is the community forum. you will need to be in magix.com on this page of https://www.magix.com/us/support/customer-service/ and they be more then happy to help out https://www.magix.com/us/returns/

SOUND FORGE

7 answers, most recent on 10/4/2024

RE: There is no template available for this format / Can't save MP3

I think you are missing the point of my post. After editing a podcast on AS17, I was unable to simply export it into a MP3, which is one of the most commonly used formats for distributing audio and also required by my podcast hosting service. I