• Audio Cleaning Lab

  3 answers, most recent on 8/8/2024

  [Solved] Can't start free trial, installer just links to dead URL
  I've loved my old disc copy of Audio Cleaning Lab for years, but a new computer means a new install.So I'm trying to start the free trial of the current version - at least, I THINK it's the current version, it's the one I found when I googled Audio
• Movie Studio

  5 answers, most recent on 6/5/2026

  RE: video deluxe - video export are setting stored anywhere ?
  John, final destination is youtube so my sister gets to view my holiday films   cheers   Brian.   i did take note settings but trying to find them and there not in my docs folder now p.s i have a 4k video camera and my phone is 4k i think my
• SOUND FORGE

  8 answers, most recent on 4/21/2026

  RE: Play head disappearing in SF18 Pro
  Hi Rick, thanks for all that. I had toggled F and also tried \ to centre the play head, but to no avail. I haven't tried F6, but at one point, I zoomed out from the wave form and could definitely see which part of the audio file was playing and the
• Movie Studio

  89 answers, most recent on 5/5/2025

  RE: Upon importing my photos, they turn to black and white or all black
  My computer opens ALL the files fine. My husband's iPhone (iPhone 12 mini) is a bit older than mine and his HEIC files show up fine in MAGIX. My HEIC files (from my new iPhone 16 Pro) do not appear or are black and white in the MAGIX program. I
• Music Maker

  4 answers, most recent on 2/18/2023

  [Solved] latest update of Music maker causing sound issues
  Hi, I have 2019 Premium Edition license of Music Maker.I have had free updates over the years. A few days ago I did a free update that was available. After update my MM now has a weird static sound when ever I play any instrument, loop or
• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  Yes. VPX isn't included. MMS is extremely reasonably priced, even for new buyers. Resolve isn't something for new people who have no idea about video editing and the learning curve/hardware is not for most people starting out editing, coming from
• Movie Studio

  11 answers, most recent on 12/4/2025

  RE: Corrupted Audio
  NOTE: I have a few project files where I was going through the process of trial and error repairs, and a few more renders (I had already deleted an object source file in this one- see the small gap in timeline). I'm not sure these two
• ACID

  12 answers, most recent on 1/31/2025

  RE: Loops and songs and error message
  @Harold-Brush Just taking a step backwards, since you say the serial number is not accepted and therefore the software is not fully registered and activated, I think the additional downloads of loops etc. may not be available since they become
• Sequoia

  One answer, on 2/28/2023

  RE: [Solved] Atmos support.
  @J-Me Are you aware there is a dedicated Sequoia forum here? I think you might receive rather more replies if you register at and repost your question there. JeffForum Moderator
• Movie Studio

  10 answers, most recent on 4/25/2025

  RE: Help with Recommending PC Specs
  Thanks for your help. I am now using the Sony FX-30. And I'll be the first to say I have a lot to learn. I believe the camera supports all those settings. I goofed around with 10 bit....thinking 10 bit is better than 8. But the MP4 wasn't recognized
• SOUND FORGE

  10 answers, most recent on 1/3/2025

  RE: Why can't I find a FULL list of plugins included with SF Pro 18 Suite?
  Thanks, that was helpful. Yeah, I was thinking it might be worth it just for the SpectraLayers upgrade. Unfortunately, the link you provided does not have the full list of plugins. Even under the headings "ADDITIONAL THIRD-PARTY PLUGINS" and
• Off topic

  One answer, on 2/21/2026

  [Closed] Vegas pro 23.0 Error code 14 help pls
  I’ve been getting Error Code -14 for a while now. I submitted a support ticket and received an automated response suggesting I fully delete all Vegas and Magix files, but that didn’t fix the issue. Everything is correct the installation location and
• ACID

  5 answers, most recent on 3/30/2023

  [Solved] Can Acid Pro 11 open older Acid Pro 7 files?
  I am thinking about buying Acid Pro 11 but can't find any information if the new version will open my older Acid Pro 7 zip files. Can anyone confirm if this is possible? Has anyone actually done this? Thank you!
• SOUND FORGE

  8 answers, most recent on 7/19/2024

  RE: [Wrong length] troubleshooting for Sound forge 17 suite.
  Thanks @john_barr Sorry, I was thinking of 'Joint Stereo' which cannot be changed to standard L/R stereo.
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  Order send and paid, no response
  I ordered the 'Bewaar je videos' software (and some hardware) over a week ago.I already have an account because I already use photo software.The order was paid for and accepted correctly, but I still haven't received a response.I have sent a request
• Movie Studio

  6 answers, most recent on 8/11/2024

  RE: Linking projects/movies is not working as I need in Movie Studio 2025
  @Eric-Elliott Hi Eric . . . . Am I thinking correctly there? . . . . You are correct. John EB
• Rescue Your Videotapes!

  20 answers, most recent on 11/23/2025

  RE: Windows does not find drivers for the video grabber usb device
  My vhs player is supporting pal as far as i know, it is philips 14tvcr240/13. I was thinking the driver problem because my device manager says that the video grabber producer is unknown and in the box, "there isnt anydrivers downloaded to this
• SOUND FORGE

  2 answers, most recent on 4/14/2023

  RE: [Solved] NEW SOUND FORGE Audio Studio 17
  @Jeff-Degler Sound Forge Audio Studio should import multiple channels fine. I think it supports up to 5 or 6 channel surround audio files. But it's not a multitrack DAW where you can layer several audio tracks on top of each other. Magix Samplitude
• Movie Studio

  20 answers, most recent on 10/9/2025

  RE: Video files not loading
  Sorry Jrff, I think that I am missing something. In the Tutorial - in Part 2 - the selected file is dragged and dropped back on the screen. It appears that this is not the orignal screen as it does not have any text on it as was the case with the
• Movie Studio

  46 answers, most recent on 4/10/2025

  RE: Stereo not supported - burning disc
  @BrenyC I think @johnebaker's "hint" that you may actually not have MMS2024 Suite, or even, perhaps, Premium, is correct! I no longer have 2024 installed but 2025 Suite "About" screen shows this for me: Notice the clear mention of Suite! I don't
• Other products

  One answer, on 4/13/2024

  RE: De-register a serial in order to transfer it to a new user
  @Laodecoin Customer service at infoservice@magix.net can do this. I don't think that it will cost fee. It did cost a small fee some years ago, but I think this changed.
• Movie Studio

  27 answers, most recent on 4/20/2025

  RE: Activate Mpeg 4 Codec in Movie Studio 2025 Platinum
  @William-Keeth Hi, when @johnebaker wrote - To eliminate some potential causes of this issue: Do you have any of the 'All-in-one' codec packs, eg K-Lite', installed on the PC. I'm pretty sure he was asking in a negative way, installing K-Lite
• Samplitude

  2 answers, most recent on 4/14/2025

  RE: list of MIDI controls for VITA instruments?
  @psychojosh13 Hold down the CTRL and ALT keys and click on a VST GUI control. This will automatically create an automation curve for the clicked control. Vita Instruments are based on the Independence Sampler VST, which has 128 manually assignable
• Photostory

  4 answers, most recent on 2/6/2025

  RE: Magix requests graphics card update
  A year later and my old Asus laptop is still rendering Photostory projects okay but Magix still says update graphics card. I think it actually means update to a new graphics card - rather than a driver update! But as the graphics card/s are part of