Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

You should have a tab for Magix Hub. When you go to your Profile, you will see what you have and how much you can download. There is also an option, if you run out, to purchase more "stuff", like Text to Speech and Speech to Text. In the second

Samplitude

6 answers, most recent on 11/29/2024

RE: Installer exits

@Marc-Welbourn Contact customer support at infoservice@magix.net for a direct download link. The old downloaders no longer work. Additionally, I don't think that this software will run fine under Windows 11. Maybe check out the free trial/ price

Xara Designer Pro

9 answers, most recent on 11/7/2025

RE: Please i bought xara 3D maker 7 couldn't install after formating my PC

@johnebaker Hi John, The downloader will run, tested on Windows 11, however it fails to start the download and closes, this would suggest it cannot find the download server as @SP. has commented above Agreed! Very bizarre! I redownloaded the

Movie Studio

3 answers, most recent on 1/22/2025

RE: [Solved] Move Movie Studio 2025 Platinum to new PC

@Craig-Newbould Welcome to the Magix user to user forums. If your account, My products, shows a valid key and link for the installer for MMS 2025 Platinum, there is no need to do anything other than download and install it! Each version is a

ACID

9 answers, most recent on 1/24/2025

RE: Won’t install Sony acid 7

Yes straight from account. It’s downloaded music maker and that works fine but not Sony acid ??

Music Maker

16 answers, most recent on 4/5/2026

RE: Unlimited loops

These loops are fine, they are downloaded. I want to point out that on April 4th I purchased the unlimited soundpools, supposedly for a year. But they stopped working. I might be mistaken, maybe it was for six months.

Samplitude

One answer, on 3/25/2025

RE: ProX8 Suite Trial Questions

@gregory-battaglia Hi, Samplitude is not a video editor. So, no, you cannot edit video or export it. See the import export formats here. Review the details as to what comes with what on the comparison page. Except for a few items, like the spectral

Movie Studio

4 answers, most recent on 7/17/2025

RE: [Solved] Video Deluxe 2026 Plus: Import of some videos trim the last 2 minutes

@DonL Hi This is a common issue with video files that are Variable Frame Rate (VFR), VDL 2026, like many other video editors does not always handle VFR video correctly especially when the Minimum and Maximum frame rate range is relatively

ACID

13 answers, most recent on 12/31/2024

RE: My Acid 11 Error code 14

@Gunter-Bubleit Enter your serial number here and you'll get the correct installer: https://www.magix.com/int/support/my-service-center/product-downloads/ Be aware there are likely multiple serial numbers in your order confirmation e-mail. Read it

SOUND FORGE

7 answers, most recent on 11/12/2025

RE: Sound Forge 17

I just nplaced an order for SoundForge Audio Studio 17, got an order confirmation but no email with link to download and serial to activate. I checked credit card company and there's a pending charge. Have I been scammed? How do I cancel the

SOUND FORGE

2 answers, most recent on 4/24/2026

RE: Buying serial number to activate SFAS 17

@Roberto-Kirst If you registered Sound Forge Audio Studio 10 with Sony, you can use the same login credentials (e-mail and password) at Magix.com and download it there. Regarding version 17, you can now only get old stock licenses from third party

Samplitude

24 answers, most recent on 12/23/2024

RE: Extremely slow download speeds!

UPDATE: Now that one part finally done downloading, it appears the issue only happened with “Slideshow Maker styles” (thus far). Everything else seems super speedy. We’ll see about the 2GB download for the movie templates (which has yet to even

Video Pro X

13 answers, most recent on 6/19/2025

RE: plugin NewBlue Infinite Looks

@Betovalle I got proDAD Vitascene V5 pro with MMS 2024 Suite. I kept seeing in the Effects>Extra Effects, the download thumbnail for Vitascene. I "installed" this several times. Each time, the download thumbnail was still there when checked. I

Music Maker

7 answers, most recent on 2/22/2026

RE: LOST SOUND POOLS AND LOOPS

@ed-malone Music Maker 2021 doesn't need to be registered again. Between version 2018 and 2024 you only need to log in with your customer account. That's enough to get the software running. But it is important that you use the same customer account

Movie Studio

One answer, on 10/12/2025

RE: My old PC crash, can I have a copy.

@VINH-NGUYEN Assuming you bought, registered and activated the previous installation of MS 2025, go to your Magix account, log in, go to My products and find the listing for the software. It will include the option to download the

ACID

6 answers, most recent on 3/26/2026

RE: Acid Pro 10 metronome volume

@FetusK Hello welcome The answer is no. To include a click track in your rendered ACID Pro file, you must create a dedicated audio track for it by placing audio "clicks" or "ticks" on the timeline along the grid to match your tempo. so you would

Movie Studio

9 answers, most recent on 8/4/2023

RE: [Solved] Registration Failure

@George-Maccrone It looks like you entered a valid serial number, but for the wrong product. Please enter your serial number here again: https://www.magix.com/int/support/my-service-center/product-downloads/ This site will give you the download link

ACID

9 answers, most recent on 1/24/2025

RE: Won’t install Sony acid 7

@NTC-LAIDLER Ok, the failed download might be a server problem on Magix' side. For this I recommend you to contact customer support at infoservice@magix.net and ask them for a direct download link. But Acid is still installed, correct? You can hold

Music Maker

2 answers, most recent on 1/10/2024

RE: [Solved] Sample Package

@Riley-Coach You download the Zip file from your customer account at Producerplanet.com. Then you extract the Zip file with the right mouse click to a folder of your choice. You can then simply drag and drop the audio files from Windows Explorer

Music Maker

4 answers, most recent on 8/22/2023

RE: [Solved] Free soundpools not visible

@Guy-VV These aren't Sounpools but a song collection and sound effects. Simply extract the downloaded ZIP-archives and drag and drop the files via Windows Explorer or internal file browser into your project.

SOUND FORGE

6 answers, most recent on 7/30/2025

RE: No registration number after buying soundforge 18

@buddy-w Where did you buy the software from? If you bought it from the Magix.com online store, you should have gotten an order confirmation email to your email address with all serial numbers and download links. Please check your email inbox and

ACID

13 answers, most recent on 4/7/2024

RE: [Solved] Bought Pro 11 Suite with 16GB Acidized loops but where can i find them

@KRUH Hello welcome Please see the Magix article here. Stephen Forum Moderator