• SOUND FORGE

  9 answers, most recent on 6/4/2026

  RE: Is this the end of Sound Forge?
  @WhyB Sound Forge Version 12 works well. It is the version I continue to use, even though it lacks modern features such as ARA. Should Boris FX fix the remaining bugs in Sound Forge 2026, I will likely upgrade. However, since the company is
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  I bougth the MAGIX software "Reque your video's" in February, paid the order, received an Invoice with status PAID. And since then nothing received. Tried many many times to get into contact with support, Sales, Vegas, but every time I get an answer
• Off topic

  One answer, on 4/20/2026

  [Closed] Vegas Pro 23 will no longer Launch/Open
  Ok I purchased the full Vegas Pro 23 suite full price from Magix about 2 months ago, Has worked flawlessly now all of a sudden as of 4/17/26 the software will no longer launch/open, I have a project I’ve been working on and now I am stuck, Has
• Other products

  6 answers, most recent on 11/11/2025

  RE: I purchased Video Deluxe 2026 ULTIMATE but was sent wrong link
  @fuss To my understanding Video Deluxe Premium is the software and it's identical in the Premium and Ultimate tier. Ultimate just has additional AI and Magix content stuff. But yes, currently support seems to be hard to reach and might not even
• ACID

  5 answers, most recent on 6/25/2024

  [Solved] Upgrade won't install C++ Redistributable
  My machine is running Windows 11 with 23H2 x64 update installed When I try to upgrade from Acid Music Studio version 11.0.7 (Build 18) to version 11.0.10 (Build 21) I get error messages: The following components are required by this
• SOUND FORGE

  18 answers, most recent on 11/9/2025

  Support Is Non-Existant
  I've contacted support several times over the past few month and have gotten no responses. Is anyone else having this happen as well? I'd have never purchased software from a company if I knew their support wasn't going to perform. I feel rather
• Photo & Graphic Designer

  7 answers, most recent on 5/6/2026

  Cannot install my software on a new machine - no response to ticket
  [Ticket#2026041617000679] I have been a loyal client since the early 1990’s when Xara was Corel Draw and have regularly updated my version (I have a collectors pile of CD’s in my drawer) however, I am currently faced with a dilemma …. My Laptop was
• Movie Studio

  2 answers, most recent on 9/8/2025

  RE: Is there any detriment in encoding everything at level 5.1?
  I have recently discovered that for higher bit-rates/FPS you need to encode at minimum 4.2 level / 5.0+ for UHD & 4k.  Doesn't your software automatically render at the required level? Best not to manually play around with the levels?
• Music Maker

  One answer, on 11/30/2024

  Software MP3 Maker 14
  Donderdagmiddag, Mijn CDrom MP3 maker is beschadigd, waardoor installatie niet meer mogelijk is. Het downloadcentrum heeft mijn serienummer herkend, maar heeft geen download meer. Hoe kan dit worden opgelost? Is er ergens nog Magix software MP3
• ACID

  19 answers, most recent on 1/21/2026

  RE: WAVES VST Plug-in inssue
  @raquii Inside the Acid program folder there are multiple audio_plugin_scan_server exe files. These are responsible for the plugin scan. Acid hasn't been updated for many years so there are compatibility issues with newer plugins. Some users found
• Other products

  One answer, on 2/20/2026

  RE: Error Code 57
  @Daria Hello welcome What is your software, if it's Vegas product your in the wrong forum, scroll to the bottom of the page and click on VEGAS Forum. If it's not a Vegas product see this similar issue here. Stephen Forum Moderator
• Samplitude

  6 answers, most recent on 11/29/2024

  RE: Installer exits
  @Marc-Welbourn I contacted support, but they simpy said they couldn't help because of the age of my product. To be honest, I'm not too happy about that answer. It's a product I have purchased. I'm not asking them for technical support, just for the
• Other products

  2 answers, most recent on 11/27/2025

  [Closed] Trying to install Vegas Pro
  I ordered the suite and have been having issues downloading and install. If I just select the Vegas software and exclude the rest of the suite I get the following. cabinet file is _1sec8nrk.cab is corrupt I have downloaded the suite serveral times
• Other products

  5 answers, most recent on 2/9/2025

  RE: forum for vegas
  Thank you for your responce.I post questions at vegascreative software ,but i never receive answers........😞😞
• Movie Studio

  2 answers, most recent on 10/20/2024

  RE: download and install Movie Studio 2025
  @John-Chartr Hi To add to @emmrecs comment, the replacement of older software by newer versions is not restricted to Magix products and is a common feature of many other software producers. This is usually done to avoid version conflicts as new
• Movie Studio

  18 answers, most recent on 2/13/2025

  Magix Restructuring Update
  As posted in the Vegas User Forum HERE I'm not a German lawyer (where all this happens), but I cam really really hoping that everything will turn out for the best for Magix, it's programmers and software going forward.
• Movie Studio

  3 answers, most recent on 5/28/2025

  RE: [Solved] Does Movie Studio 2025 Platinum support HEVC?
  @mlp-mlp Hi. upgrading from Sony Movie Studio 12 to Magix 2025 Platinum Magix Movie Studio is not an upgrade from Sony Movie Studio 12, Magix Movie Studio is a different program but it is a good basic editor, as you say you're looking for 'simple
• Samplitude

  One answer, on 1/17/2025

  How can I download my software again?
  In my profile my product are missing and not registerd
• Video Pro X

  12 answers, most recent on 10/25/2025

  RE: ProX will not write to DVD DL discs
  You're right @johnebaker, you have to have a really good look at the documentation but I purchased an Verbatim External Slimline Model DPAA burner which promised to burn DL discs. I still had to find software which will handle the job and I found
• Movie Studio

  7 answers, most recent on 4/20/2024

  [Solved] Saved video plays at half speed, sound is normal speed
  When I export a video and play it, the video plays back at half speed while the audio plays at regular speed. I just purchased this software today, and outside of looking through all the settings to see if I could find a reason for this, I have not
• ACID

  3 answers, most recent on 8/30/2025

  RE: Acid Music Studio 10 - Cannot Register on New PC
  @brandon-e Visit Magix.com and log in with your old Sony e-mail address and password. This should work. Then you can download the installer from your customer account. Alternatively, this might also work:
• Video Pro X

  One answer, on 12/18/2025

  RE: Video delux 2026 Crached
  @T-vandePol Hi . . . . It crashes very often, but if I wait a while, it recovers. . . . . Do you mean either: The software appears to stop responding to mouse and keyboard inputs, and after a while it starts responding again?Or  The program
• Samplitude

  14 answers, most recent on 1/3/2024

  RE: [Solved] Trying to get in touch with Magix Team for influencer co-operation.
  Hello all, I joined Samplitude Pro Forum. I also saw Kraznet's videos. Yes, tons of videos have been prepared. :) Sorry I missed and probably I did a search about Samplitude Music Studio only. Thank you for your help. Will follow those videos. I
• SOUND FORGE

  14 answers, most recent on 8/29/2025

  RE: where is spectralayers pro??
  Thanks, SP. Those are my thought as well. I had really hoped to experiment with the additional features. My fear is they will neither honor their offer nor refund me, in which case they will lose a long-time user of their software. I will post again