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@badbob Hi . . . . MAGIX Movie Edit Pro Version: 17.0.3.178 This is the 'base' version of MEP, hence the missing HDR gamma controls. You are missing 2 patches - 17.0.3.183 and .184 - check under Help, Update online, to see if they are still

ACID

8 answers, most recent on 2/27/2026

RE: Acid Music Studio 11, Auto update failure.

@stuart-cassie The program is attempting to install an older version of the C++ Redistributables than the one already installed on your system. This will not work. The installer does not seem to recognize that you already have a newer version

Music Maker

9 answers, most recent on 7/12/2023

[Solved] Oh why did I press the update button...

I had a fully working older Music Maker version 2021 with windows 11. Few days ago I did a mistake of my life and pressed update button. Result: -VST icons gone-cannot open VST instruments interface -any midi driver won't work I logged out and in

Photostory

53 answers, most recent on 11/30/2024

RE: new photostory 2025 version is completely UNUSABLE and crashes...

I rather think there was more to that update than they are saying. Unlike yesterday before the update it would take probably 30 seconds or more to have the program started along with a small project loaded. There were times it was taking so long for

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

Does this ring true to you fellas?Have we been barking up the wrong tree? Mitsubishi Chemical Corporation sold Verbatim to CMC in 2020. Even prior to that some Verbatim were actually CMC. I use Nero Disc speed to check what discs actually are. I

Samplitude

6 answers, most recent on 10/10/2024

[Solved] Wishlist for future Samplitude Pro: Songmaker AI

I would very much like to see the "Songmaker AI" feature from MMM added to Samplitude Pro (and Studio?) Right now it is necessary to keep switching apps and I would very much prefer having a better workflow with Songmaker directly available in

Movie Studio

8 answers, most recent on 2/18/2025

RE: Freeze frame & Red Circle

@Gid looking at your video above, I looked to see if I needed to restart my computer because of a Windows update like what is seen on your screen!

Video Pro X

6 answers, most recent on 11/14/2024

[Solved] Magix Video Pro X16 project stuck

Hi, I have a problem with Magix Video Pro X 16 (loaded 26 October 2024), which got stuck unexpectedly while I was working with quite an ordinary small video project. To get out of the project or open other projects saved I had to shut down the

Samplitude

3 answers, most recent on 4/20/2024

[Solved] Failure of install of Samplitude

Hello, I have a Samsung laptop with Windows 11, all updates installed. Can't figure out why, Samplitude Music Studio 2023 won't install. I get an error, something about "the code execution cannot proceed because mfc140u.dll was not found. I have

Video Pro X

22 answers, most recent on 5/30/2025

RE: newblue display is faulty in timeline monitor

@Betovalle @Gid @johnebaker There have been new updates to all the New Blue plugins today. Image removed by Moderator Ray.

Photostory

8 answers, most recent on 1/27/2024

RE: [Solved] Photostory 2024 wont load

Finally I have a resolution to the problem! It took several back-and-forth emails with MAGIX SUPPORT but it looks as if the final solution was to delete photostory.ini AND imp_settings.ini in the

Movie Studio

4 answers, most recent on 8/19/2024

RE: GPU is deactivated in export to MPEG4

My setup does not have an INTEL graphics card. It is a LENOVO LEGION 2024. Before reporting the issue I updated my NVIDIA drivers and installed all the WINDOWS UPDATES and restarted my computer.

Movie Studio

7 answers, most recent on 11/5/2024

RE: NewBlue updates

Can't edit the original post so here's the bit I forgot to add. Tha Application Manager states the update version is 3.0.241028 - when I download the "update" it is 5.0.241028. Version 3 does not seem to exist. I have emailed NewBlue Support. AndyW

Web Designer

8 answers, most recent on 10/19/2024

RE: Updater tagged as virus infected

@Rene-D Hi Rene, You got the right advice from @emmrecs (Jeff). I also agree with @browj2 (John CB) advice to register on the Talk Graphics forum. Here, like on the Magix forum, you can ask questions and find answers about Xara products. I found an

Music Maker

2 answers, most recent on 5/13/2024

[Solved] I have the same problem with every project I open and play

Every time I open a saved project of mine to play it, the audio is very messed up. It starts wherever the red playback line is and continues, but it carries a first second of audio on non-estop repeat while the normal audio plays. These two things

Movie Studio

26 answers, most recent on 1/27/2024

[Solved] An Error occured during Export

The software worked perfect, after about the recent windows update I open Movie 2023, export to Mpeg-4 and I get the Message on the render An Error occered on Export , one possible solution is to select another preset or disable hardware encoding in

Photo & Graphic Designer

3 answers, most recent on 7/2/2024

RE: Text Tool Freezes the program for about 5-7 minutes

@Tami-Cernetic Install all pending Windows updates, update all graphics drivers. Maybe thats enough to get it running normally again.

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

Still only bots replying even after I was told I would be forwarded to an advisor. This is the last time I will do an upgrade with Magix. Every time I have updated Photostory there has been a glitch however in the past when you do get an adviser its

Video Pro X

10 answers, most recent on 10/23/2025

RE: App failure to load

Hi thanks for responding. It's on Windows 11 running gigabyte control center. I just started using a new PC with GCC for the Geoforce graphics, the app was working fine but when the controller prompted for a update and the app would no longer load.

MAGIX

No answers, created on 10/15/2024

[Closed] Patch for Music Maker | version 33.0.2.12

Hi all, We have another small update for you, before there is a bigger one coming soon. The main focus here was on improving stability and ironing out a few small problems. Please find below the official patch notes: Changes in patch 33.0.2.12

Movie Studio

6 answers, most recent on 12/11/2023

RE: [Solved] installing same version of Movie Edit Pro?

@CubeAce @AAProds Update: being curious why this version did not install I decided to do a complete factory reset on the computer and voilà, it worked. I now have the same version on two devices. I am guessing that maybe a previous installation of

Movie Studio

16 answers, most recent on 8/20/2025

RE: Unable to install proDAD VitaScene V5 PRO in Video Deluxe 2026 Premium

Hello, good morning and thank you for answering. I watched the video, and those transitions or effects are in the "Effects" tab, which, as I mentioned, I do have active. However, if you click on the transitions tab, only one appears. These are the

Video Pro X

4 answers, most recent on 7/20/2023

[Solved] cannot use hardware acceleration burning Blu-ray disc

I'm using VP-X15 on a Windows 11, 64b, LT. I updated my graphics card drivers a couple of days ago, I have an Intel Iris Xe, v31.0.101.4502, and a NVIDIA GeForce RTX Ti, v31.0.15.3640. When I burn a Blu-Ray disc I get a message similar to 'Cannot