• Video Pro X

  80 answers, most recent on 9/3/2021

  RE: Almost every time that I overlay two video clips, the audio is statick
  @johnebaker @Jordin-Mayo Hi Jordin. I keep forgetting you are on VPX 13. This could be a bug. I need John's input on this because I don't have the same options on VPX 11. There have been problems with VPX 13 with exports using different export
• Off topic

  14 answers, most recent on 1/31/2024

  RE: [Closed] You store my card data - HOW CAN I REMOVE IT FRO ALL YOUR DATABASE ???
  @Zsolt-Imre  Credit card data? What is the problem? Just the browser cache? The cache can be deleted by yourself in your browsers settings. Have you made an order? German law specifies a 10 years retention period for all accounting documents so I
• Movie Studio

  41 answers, most recent on 10/30/2023

  RE: Movie Studio Edit 18 exporting in non "standard" frame rates.
  @Bol Hi Rob. Thank you for the clarification. Do you feel that the main concept encoding is now too old to work effectively with newer nvidia cards then and that the problem is therefore there? I personally do not like the MainConcept encoder as
• ACID

  10 answers, most recent on 8/8/2021

  RE: ACID 10 "An error occurred...", "...the device specified is in use"
  Clean reboot, nothing else open, NOTHING, just ACID, and random system processes, ASIO drivers updated immediately before the reboot--and I'm still getting the error message, again, there is nothing to conflict with other than Windows itself at this
• ACID

  10 answers, most recent on 8/8/2021

  RE: ACID 10 "An error occurred...", "...the device specified is in use"
  There is a recent ASIO4ALL driver that has been released. You may want to give that a try to see if that solves your problem since you mentioned you're using that driver. What I heard is they added functionality to allow 2 apps to use the same ASIO
• Movie Studio

  8 answers, most recent on 8/7/2021

  RE: See only black screen on Movie Studio 18 while importing HEVC file
  @Tomas-SVK Hi Thomas. When John refers to your computer only just barely making the minimum requirements to run he is referring to both the Intel GPU as well as the nvidia card. I have just exported a project to HEVC to show you how much each part
• Music Maker

  One answer, on 8/5/2021

  RE: a device ID has been used that`s out of range for my system
  @GUMBY23101 Hi The error message usually indicates that the sound card, or external device you are using, is not configured correctly or the drivers are missing. Ensure that your sound card playback device is set to 24 bit 48000 kHz (Studio quality)
• Movie Studio

  4 answers, most recent on 8/3/2021

  Problem Exporting movie project after applying cartoonr plus effect
  - Applied cartoonr effect to mp4 video in magix movie edit pro premium 2021 and when go to export movie it attempts it but within 10 seconds I get the message..... Error in module "ManagerGL64.dll" .....Exception 0xc0000005 ÄCCESS_ VIOLATION" and
• Video Pro X

  28 answers, most recent on 7/28/2021

  RE: Mp4s are showing up black, and it's unable to save my support request.
  @Howard-Hickman Hi Howard. To view video codec information you need MediaInfo and look at the text view to see it or copy and paste the information here for us to look at. It would be easier just to test one of the problem files though. When I asked
• Other products

  8 answers, most recent on 7/25/2021

  RE: Movie Studio 18 platinium Hardware encoding not working.
  @CubeAce The video I'm making is really the simplest thing in the world, I'm just assembling multiple videos I recorded from a video game with shadowplay to make only one. The only effect I use is color & contrast. Not over effect of any kind. I
• Movie Studio

  16 answers, most recent on 7/21/2021

  RE: Magix export speed help?
  Hi & Thanks Ray 👍 Interesting that different software works better on different peoples machines, it makes getting a recommendation difficult, MEP has been the most stable i've had which is why i stuck with it for so many yrs & still revert
• Movie Studio

  10 answers, most recent on 7/26/2021

  RE: Error message.
  Thanks John for responding, you are right! The error is: Failed to WaveOutWrite. the computer is a Dell Gamming laptop G5 SE with a AMD Ryzen 7 4800H with a Radeon RX graphics card, Windows 10 Pro 64 bit and 32 GB RAM. The problem is with any video
• Audio Cleaning Lab

  26 answers, most recent on 7/17/2021

  RE: Feedback in Record Mode
  @Tano Hi . . . . the audio input device is my USB webcams' speaker. Unplugged the cam and tap Record - the app says "no sound card found . . . . This is the cause of the feedback loop. To record within the computer the input you should be selecting
• Audio Cleaning Lab

  26 answers, most recent on 7/17/2021

  RE: Feedback in Record Mode
  John, The Cleaning Lab settings are the default ones - I haven't changed anything. I'm not sure if this is significant or not but the audio input device is my USB webcams' speaker. Unplugged the cam and tap Record - the app says "no sound card
• Video Pro X

  11 answers, most recent on 9/2/2021

  RE: sudden program crash or freeze
  Hi @johnebaker, nice to hear back from you. My PC is HP Envy TE01 series, it came with 500 GB of SSD and and 16 GB of RAM. I upgraded it with 1 TB of SSD and additional 16 GB of RAM. So, now it has 1500 GB of SSD and 32 GB of RAM. Graphics card is
• Movie Studio

  7 answers, most recent on 4/7/2024

  RE: Miksi kuva ei näy, mutta ääni kuuluu?
  @Tim56 Hallo Timo, Welcome to the forum for and by Magix users Your question is: "Why can't I see an image in the preview screen, but hear the sound? Previously it worked normally and recorded the image as well." If you have upgraded MEP 2020 to MEP
• Video Pro X

  13 answers, most recent on 7/4/2021

  RE: [Closed] New Update for MAGIX Video Pro X13 | Version 19.0.1.103
  @folkivan Hello Folkivan, ....Is there a way to disable hardware acceleration in the new patch? The previous one is not working with my video card..... This is how you do it: Start Video Pro X13 Click on "Y" this will take you to the Program
• Video Pro X

  13 answers, most recent on 7/4/2021

  RE: [Closed] New Update for MAGIX Video Pro X13 | Version 19.0.1.103
  @folkivan Hello Folkivan, ....Is there a way to disable hardware acceleration in the new patch? The previous one is not working with my video card..... This is how you do it: Start Video Pro X13 Click on "Y" this will take you to the Program
• Video Pro X

  218 answers, most recent on 9/16/2021

  RE: [RELEASE] Video Pro X13 – SIMPLY HIGH END.
  @Scenestealer @johnebaker This is a "real" project of about 76 minutes duration containing multiple clips in the same video format. Many are cross-faded and there are a few simple titles to break sections. As far as I recall there are no other
• Video Pro X

  218 answers, most recent on 9/16/2021

  RE: [RELEASE] Video Pro X13 – SIMPLY HIGH END.
  @tpolakov I can confirm that fade-ins and fade-outs are converted to jump cuts in exported video when using Intel 630 GPU acceleration or NVIDIA acceleration. This happens whether exporting to MP4 (AVCHD) or HEVC (I haven't tested anything else). It
• Video Pro X

  3 answers, most recent on 6/26/2021

  RE: VPX 13 - No display of MP4
  @Jason-Rogers Hi If you have a Nvidia or AMD graphics card installed try changing the settings indicated in the image below to the graphics card you have installed. You may have to try various combinations to suit you hardware. I ended up changing
• Movie Studio

  7 answers, most recent on 6/24/2021

  RE: I'm having an issue with 'create a waveform'
  @medmund-howse Hi and welcome to the forum . . . . the latest upgrade does not allow .mts audio waveforms . . . . Assuming you mean Movie Edit Pro 2021 v 20.0.1.80 then the above statement needs qualifying with more information, as the program does
• Video Pro X

  One answer, on 6/22/2021

  RE: audio problems after update x13
  @johnjbates Hi We need more information: Are you using the default audio settings as shown below?  Is your audio card/chipset or speakers set as the default playback device in Windows?  Are mp3 and other audio formats playing OK in Video Pro
• Video Pro X

  218 answers, most recent on 9/16/2021

  RE: [RELEASE] Video Pro X13 – SIMPLY HIGH END.
  @Scenestealer @johnebaker Hi Peter. The HW CPU option is interesting. This may be an attempt to bring the CPU into play more when there is no iGPU in the system, based on observation over the recent years where CPU usage has generally dropped in