• Other products

  One answer, on 11/3/2024

  Account was hacked
  My account was hacked. The person that hacked it changed my email address and I had to create a new account. I created my new account using my original email account, but now I can not access my products I purchased. my two products are
• Movie Studio

  12 answers, most recent on 9/15/2025

  RE: Does MovieEditPro Premium support LUT?
  @magix_dr Hi . . . . What can I do to have MEP2022 on my new laptop? . . . . The only option would be to look on the Internet for a boxed version someone has for sale. This does come with the risk of being scammed. The best option, IMHO, is to
• Movie Studio

  5 answers, most recent on 2/14/2026

  RE: [Closed] No My Products shown in my account
  So I have 14 platnuim and want to download it on my new computer. I have the serial number but its not in my products in my account, only 13. I keep telling support this but its like talking to a fence post. They can't understand. I tried to
• Movie Studio

  2 answers, most recent on 7/4/2023

  [Solved] Overlay and Tracks?
  Hello,I'm currently using Movie Studio 2023. In the past when using Movie Edit Pro I was able to add an overlay on top of a video by placing it on a higher track than the video. However, now when I do this the overlay (in this case an image) is
• Samplitude

  8 answers, most recent on 12/5/2025

  [Solved] Need Help Tuning Focusrite Scarlett for Music Studio 2017
  My sturdy, stable, workhorse PC desktop in my studio finally messed itself. I had to get back up and running quickly so I got a beefed up mini-pc and a Focusrite Scarlett 2i2. I previously used an internal audio card with 2 in/2 out, so this USB
• ACID

  6 answers, most recent on 9/25/2025

  RE: Does Acid pro have a CHANCE!!.
  Magix cannot sell Acid to another company. It's owned by the developers of Vegas and they want to keep Vegas and it's developer team. Development of Acid is up to the Vegas team. If they don't want to do it, there will be no new version.
• SOUND FORGE

  8 answers, most recent on 12/15/2025

  RE: sound forge 17 wont open
  Many thanks @SP! I had the same crash as OP listed after replacing my older computer and moving my AudioStudio lic to the new machine. Strange that everything was fine on the older machine? But all is happy now and I am back to cleaning up some
• Video Pro X

  27 answers, most recent on 3/28/2025

  RE: .mov file is disappearing over time
  @CubeAce Hi Ray Thanks for testing, that would suggest this may be a relatively new bug. John EB
• Music Maker

  4 answers, most recent on 2/10/2025

  RE: coming up with errors
  @Curtis-Harmon Your question would perhaps have been better put into a new thread but, in order to help you, please post either a screenshot of the message you see or, at least, the full wording of it. JeffForum Moderator EDIT: to add, since you've
• Video Pro X

  10 answers, most recent on 8/10/2025

  RE: Programme freezes
  Thanks, I do have Video deluxe 2026!!!!!!!!!!!!!! I uploaded the wrong screen shot, sorry! As you see, I now have a new problem, and yes, I am sorry I started a new thread, as you may have guessed, unlike yourself, computers are not my strong point.
• Audio Cleaning Lab

  5 answers, most recent on 12/13/2023

  [Solved] Split tracks and fade in/out
  I'm new to ACL 4 having used Audacity for so long. What I could do in Audacity in 2 minutes is taking me a lot longer in ACL. If I record side A of a record and there are 6 tracks, I would like to apply fade in and out on each track. Especially for
• Video Pro X

  12 answers, most recent on 11/16/2025

  RE: Mapper
  @Verner-Nielsen Hi, In VDL, Project Settings, Folders, change the location of the folders to be somewhere else. As well, make sure that none of your videos, photos and audio files are located on OneDrive. Then, move any files that were in the Magix
• SOUND FORGE

  16 answers, most recent on 2/23/2025

  RE: Sound Forge Pro 18 REFUSES TO INSTAL!
  @Cielspacing I've read some days ago, that it might be necessary to enable TLS encryption in the Internet Properties like shown here in the "How to Enable TLS 1.2 Windows 11/10/7/Server"
• Music Maker

  3 answers, most recent on 4/5/2024

  [Solved] Upgraded monitor, same PC.. Resolution issue, some help, please
  Got a 4k monitor and had to reinstall new version of Music Maker due to updates. and I get a message every time I start up the program: "The program cannot be displayed correctly. please increase the screen resolution or decrease the display zoom.
• Video Pro X

  3 answers, most recent on 3/27/2026

  RE: Program Settings irritations
  @browj2 Hi John . . . . "Skip this window on start." . . . . This skips the window on start, going straight to a new empty timeline. @John-Elmer Turn the above option on, then use the option indicated below to go direct to the root project folder a
• Movie Studio

  4 answers, most recent on 1/25/2025

  Introduction - new guy
  New here and not very knowledgeable about Magix Studio Suite. I am a retired computer guy (but think mainframes and early PCs) turned Jeep historian and researcher. My ultimate goal is to annotate (add audio commentary) and maybe colorize a 1948
• SOUND FORGE

  9 answers, most recent on 6/4/2026

  RE: Is this the end of Sound Forge?
  @WhyB Sound Forge Version 12 works well. It is the version I continue to use, even though it lacks modern features such as ARA. Should Boris FX fix the remaining bugs in Sound Forge 2026, I will likely upgrade. However, since the company is
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  Hi all I would assume then that the old samplitude.com forum is awaiting any combination of: moving to another server, a re-brand, and a new URL to bring it under Boris FX community family. John EB
• Movie Studio

  33 answers, most recent on 3/6/2025

  RE: Odd Autosave Behavious with MS 2025 version 239
  @me_again Hi, I've been ignoring the 239 update,, MMS was open so I created a random project with half dozen files, saved it, set auto save to 1min, the screen flashes very quickly roughly every minute. I closed MMS, it asked me if I wanted to save
• ACID

  26 answers, most recent on 3/20/2025

  RE: Status of the future of ACID?
  Any new info on Acid pro!  
• SOUND FORGE

  8 answers, most recent on 1/26/2026

  RE: Non functioning Sound Forge / no response from support
  @Rod-Devonshire You can update the ticket by simply answering the e-mail you received, just make sure the ticket number in the subject stays unchanged. We had some news regarding the development of the support problems, see here:
• Video Pro X

  One answer, on 11/3/2025

  [Closed] Can't drag windows in VegasPro 23 interface
  Just installed a VP23 upgrade on a new computer with MSWindows 11. I cannot drag and move the windows to reconfigue the interface. Most troublesome, is that I can't move the display to my second monitor. Are the windows somehow locked in place? Is
• Movie Studio

  43 answers, most recent on 3/7/2025

  RE: Audio not importing
  @Gid Fair enough. It's still annoying having to read each new post about Vegas until a "solution" is marked.
• SOUND FORGE

  18 answers, most recent on 11/9/2025

  RE: Support Is Non-Existant
  @Mark_Stevenson I think this might also depend on when you created the tickets. Magix has new owners since the beginning of this year and they decided to do things differently. So they introduced an AI bot to answer support questions and filter out