Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@beth-pritchard Hi . . . . keep getting 'The support request could not be saved' . . . . Magix have been having some problems with one of their Cloud providers, which have been affecting several programs, and services. Which program are you having

Video Pro X

5 answers, most recent on 9/3/2025

RE: Bugs still in Video Pro X17

@preacherallen First, please remember these are user to user forums so there is nothing any of us can do to pay some attention to these bugs, as you term them. However, I think we need rather more detail about what you are actually doing. First, why

Video Pro X

165 answers, most recent on 4/10/2025

RE: [Closed] Website Observation

@AAProds yes for sure! MMS is two behind! One of the first things I do before considering buying software, is to go to the user forum to read and see what has been posted. To see if there are recurring issues (not useless ranting) with the software,

SOUND FORGE

7 answers, most recent on 1/31/2026

RE: Can't save sound recordings from vinyl rsestoration tool as mp3

Welcome to the Magix Sound Forge users community @Michael-Parton.What folder are you using for temporary files and record data (Options> Preferences> General)?Did you choose 'Save as> MP3" after the recording and/or restoration process? It

Music Maker

12 answers, most recent on 1/30/2025

[Solved] MIDI EDITOR - MMM 2025 PREMIUM

Hello! I am using Music Maker 2025 Premium.I have a problem with the MIDI Editor.I can only see C notes in the MIDI Editor, no other notes.I've watched videos of older versions (2021) where users use the Editor in a completely separate window and

Samplitude

6 answers, most recent on 10/10/2024

[Solved] Wishlist for future Samplitude Pro: Songmaker AI

I would very much like to see the "Songmaker AI" feature from MMM added to Samplitude Pro (and Studio?) Right now it is necessary to keep switching apps and I would very much prefer having a better workflow with Songmaker directly available in

Music Maker

2 answers, most recent on 11/10/2024

RE: music maker 2025 free trial

@mark-swan Welcome to the Magix users forums. Since it seems you already have at least one other Magix product, go to C:\Users\[your user name]\Documents and search for a folder named MAGIX Downloads. If it is not to be found there, it should be

Movie Studio

2 answers, most recent on 7/7/2025

RE: [Closed] movie studio 13 cant continue installation get stuck at registration

@amir is the software "Vegas" Movie Studio 13? If so, you are in the wrong user forum. Suggestion, log into your Magix account to make sure you have it registered there, and there should be a download link to download that particular version.

Video Pro X

2 answers, most recent on 3/13/2026

[Solved] Intel Arc PRO B60 GPU causing white flickering exporting 4K video

Hi community and Magix, I recently up graded and built and new computer. Processor - Intel(R) Core(TM) Ultra 9 285K (3.70 GHz) Installed RAM - 128 GB (127 GB usable) System type - 64-bit operating system, x64-based

Music Maker

3 answers, most recent on 8/15/2023

RE: [Solved] Can not line up my vocals between the squares.

@Raymond-Perry Welcome to the Magix user to user forums On the top menu bar of the workscreen find the icon highlighted below: Click on it and choose one of the listed option, perhaps "No grid". The default behaviour of this feature seems to have

Music Maker

11 answers, most recent on 2/4/2024

[Solved] Song Collections

Hi! i was surfing on the Producer Planet website, then i saw a couple of nice song collection. As a simple Soundpool user, i was wondering what are we supposed to do with a song already made by someone else. By exemple this one: AMBIENT ORGANIC By

ACID

One answer, on 4/18/2025

RE: Reset my whole computer. Now it wont let me re-activate!!!!Help!!!!

@WilliamB Welcome to the Magix user to user forums. Go to your Magix account, log in and go to My products. Find the listing for your software and then go to Show more details, where you will find a list of all your current activations of the

Photostory

5 answers, most recent on 9/24/2025

RE: Slideshow glitches

@Cory-Whiteman Welcome to the Magix user to user forums. With sincere apologies but I have removed the image you posted since it contains confidential data about your computer which could enable a hacker to potentially attack it. Please ensure that

SOUND FORGE

4 answers, most recent on 1/18/2024

RE: [Solved] Channel Meters

The main timeline meters are pre-hardware "Playback". To view the record input levels, Select "View> Record options". To view the levels prior to "rolling tape", enable 'record ready' "Transport> Arm" or the keyboard shortcut: Ctrl+Shift+A

Photostory

8 answers, most recent on 1/27/2024

RE: [Solved] Photostory 2024 wont load

Finally I have a resolution to the problem! It took several back-and-forth emails with MAGIX SUPPORT but it looks as if the final solution was to delete photostory.ini AND imp_settings.ini in the

Movie Studio

2 answers, most recent on 10/28/2025

RE: [Closed] How to import a .avi or other movie file format into a project

@John-Syers I'm glad you were able to find a solution to your problem but, for future reference, please read this pinned post and follow the advice given there. This thread will be closed. JeffForum Moderator

Xara Designer Pro

11 answers, most recent on 4/30/2026

RE: Xara Designer Pro - Slow work after 10-15 min

@gene-pG-Poole Hi and welcome to the forum. 'Same computer specs as the OP, except' Please do not quote your system specs as above. When quoting your motherboard specs, please give all the information regarding its main components, quoting the

Movie Studio

7 answers, most recent on 2/10/2026

RE: [Closed] Movie Studio 2023 Premium stiil crash !!!

@Paul-Scott Paul, it would have been better to start a new thread as your crashing probably isn't related to the first post. Anyway, a search for "ntdll.ll" in the forum search revealed

Video Pro X

165 answers, most recent on 4/10/2025

RE: [Closed] Website Observation

Like I say Resolve can do a lot, there's a large list of fxs & transitions, OFX support is better, there's a huge array of render options, there's a long list of things Resolve can do .. So why would anyone when looking to purchase software

SOUND FORGE

10 answers, most recent on 2/12/2025

RE: Sound Forge 18 Build 21Back Up Toolbars?

Hi @Unsounded, I am not aware of an easy 'user' setting to back-up the toolbar display (and other items). It can be restored though by exporting/importing certain registry fields. However, messing with the registry can be dangerous and can take down

Photostory

19 answers, most recent on 12/22/2024

RE: Can't understand advice given by support team

Dear user, I cannot understand your problem for which you have contacted support.What is your problem?

Music Maker

9 answers, most recent on 12/29/2025

RE: Music Maker Loops Unlimited Subscription

@David-M-Turner the answer was requestors from OneDrive kept popping up and asking me to keep or delete files which made Music Maker freeze every single time OneDrive is rather notorious for causing this type of error! The general advice for users

Music Maker

20 answers, most recent on 4/5/2026

RE: Music Maker 2026 Frozen at SetViews during startup

@browj2 Do you have a second monitor? Did you try to unplug it? I'm still on W11 23H2, so I cannot replicate this problem personally. Another user also reported that Sound Forge 12 no longer works normal after the latest W11 update. There was also a

Off topic

2 answers, most recent on 10/22/2025

RE: [Closed] How can I get a refund?

@Fernando-Nieto Also, please note these are NOT the forums for Vegas Pro. Please read this pinned post and, if you need further help, please post to the Vegas Pro forum. This thread will be closed. JeffForum Moderator