Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Photostory
53 answers, most recent on 11/30/2024
new photostory 2025 version is completely UNUSABLE and crashes...

I have been using this for the past day since released and can't get anything done. constantly freezes, jams, etc. The store is useless as none of the items you click take less than 5 minutes to display. This new version has so many bugs and quarks

Audio Cleaning Lab
8 answers, most recent on 2/8/2024
Crashing while importin a audio file

When I try to import some music files on my computer, the program crashes. When I run the program again, I see that a corrupted audio file with zero file size has been created. Audio files are in m4a format. I did everything recommended in the help

SOUND FORGE
8 answers, most recent on 4/25/2024
RE: Sound Forge VST Plugins

@SP., thanks for your tip. I gave the bundle a try, and it works mostly fine, but the Audio Assistant crashes the program after analyzing the track. Is there a workaround for that?

Movie Studio
14 answers, most recent on 11/15/2025
RE: Error Messages when trying to open MAGIX Video deluxe 2026 Prem

@stephen-logsdon Hi Thanks for the Reliability Monitor screen shots. Several screen shots, images 1,3,4,7 counting L to R suggest that you are running Webroot SecureAnywhere as your Antivirus progam and it is crashing. I would advise you to

Movie Studio
10 answers, most recent on 12/2/2023
[Solved] Magix Video deluxe plus 2021 keeps crashing as it fills up my RAM

Hi everybody! Since a few days i have the following problem: I am editing a video with 7 video lanes. I know this is memory intensive but i have done more intensive projects before without a problem. Now i can only do like 5 cuts until the software

SOUND FORGE
One answer, on 8/17/2024
can't drag and drop files from itunes

Hello! I apologize if this has been covered. My comp crashed and I had to get a new system. I reinstalled sound forge 16 and I'm trying to pull some music out of itunes. I could always drag and drop before, but now I can't do this. And work around?

Other products
One answer, on 6/26/2024
Independence Pro 3.6 issues -

Hello. I need to know how I can update my Independence v. program. 3.6 since in recent months my Cubase 13 DAW crashes every time I try to use it. I am an IMac Monterey 12.7.6 user. I would appreciate your help

Music Maker
12 answers, most recent on 11/29/2024
RE: Music Maker PREM2024 Crashes trying to load "Welcome To Music Maker"

Thank you for responding!I am not using an external audio device besides a microphone/headset. The issue seems to be when the "welcome/login" screen pops up to try to sign me into my magix to verify my 2024premium.I can "pause" the login screen by

Video Pro X
2 answers, most recent on 3/29/2023
[Solved] Why won't Vegas Pro 20.0 Work Without Crashing or Rendering Properly?

I have had tons of trouble with the new version of Vegas Pro 20.0. First of all, it crashes every chance it gets. How do I prevent that? Secondly, it automatically loops my videos, which I have tried to turn off but can't. Rendering has been an

ACID
5 answers, most recent on 6/25/2024
RE: ACID products in Windows 11, Music Studio 11 vs Pro 10 vs Pro 11

@GRB Hi I still use Acid Pro 7 and in Windows 11 Pro with no issues or crashes whatsoever, I don't use VST's though. Just simple music creation, so yes it's very stable. Stephen Forum Moderator

ACID
16 answers, most recent on 4/27/2026
RE: ntdll.dll - ACID doesn’t start

@Szymon-Barabach You can reset the Acid program settings by holding CTRL and SHIFT on your computer keyboard and then starting Acid. Keep holding the keys until a small window appears and asks you to reset the settings Generally, a crash in ntdll

Music Maker
3 answers, most recent on 2/4/2024
RE: Problems with this software

I'm having the same problems where my computer crashes all the time, also when saving the projects

Movie Studio
52 answers, most recent on 3/8/2025
RE: Update

This is very annoying. Magix was made aware of this bug 3 weeks ago and has done nothing except take 2 weeks to acknowledge that there is a bug. Magix undoubtedly received many crash logs about this. They got 2 more from me today. I have too many

Music Maker
3 answers, most recent on 2/4/2024
RE: Problems with this software

@Donald-Quarnstrom You need to be logged in to export as MP3. The crash might have logged you out or you're not correctly logged in any longer. Please try to log out and back in. Also make sure you have configured an ASIO driver in the program

Photostory
9 answers, most recent on 12/29/2023
RE: Travel Maps version 5.0.0.500 crashes

@andrew-foxon Hi . . . . it seems the word 'Line' in the folder name upsets Travel Maps . . . . It is the spaces in Circle Line 1 that are causing the issue. I too can crash Travel maps with the full path you have given. Replacing any of the spaces

Movie Studio
5 answers, most recent on 9/28/2024
RE: MEP keeps crashing

Hi i had a similar problem for the last months. the kernelbase issue was driving me nuts.crashing about once every hour.Last week i noticed magix was using an excessive amount of virtual memory.My system was set to automatic virtual memory

Off topic
One answer, on 8/10/2025
[Closed] CD Architect 5.2

I purchased CD Architect 5.2 via Amazon Download. It worked great for a long time on my old win10 computer but it has since crashed and i am now rebuilding a new win11 system. I ran the installation file and it installed perfect, but when i start

SOUND FORGE
4 answers, most recent on 4/9/2024
Crash

I had Sound Forge and my computer crashed and I lost everything including the digital download. The keep sending me upgrade emails because I registered it but were no help when I told them I'd happily purchase the upgrade version, but I lost the

Music Maker
3 answers, most recent on 11/10/2023
RE: Help with crashes

I have 32gb of ram and it still crashes. I not sure what causes the crashes. One day the program runs ok the next it doesn't.