Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@CubeAce Hi Ray . . . .It's not 5:4, it's 16:9. 576 x 720 is 4:5. Is that what you were thinking of? . . . . I do not follow - where did the 576 x 720 come from - this would be a portrait video? 720 x 576 is 5:4 when the Pixal Aspect Ratio is 1:1

Video Pro X

2 answers, most recent on 12/24/2022

RE: [Solved] Settings

@jack-scurlock Hi. In the program, go to, File / Settings / Program / Playback. Tick the space-bar behaviour. 'Spacebar stops at current playback position. Ray.

Music Maker

3 answers, most recent on 1/25/2023

RE: [Solved] MUSIC MAKER 2023 PREMIUM - Cant find included soundpools that i chose

@Mikael-Svensson Hi Which Soundpools and Collection did you select? Once purchased the items did you follow the next step to download and install the items - as shown in this tutorial John EBForum Moderator

Other products

4 answers, most recent on 1/10/2023

RE: [Solved] Forum messages in OTHER THAN ENGLISH LANGUAGE

@thorsak Hi. It's possible to write in any language on any country of origin forum, so no it's not possible. It's also just as easy to right click any page and use Google Translate. Ray.

Movie Studio

3 answers, most recent on 3/31/2023

[Solved] audio playback while previewing

Hi - this is a separate question (seems it seemed someone had thought they were the same?) This relates specifically to the audio playback. When I am "previewing" the video - (i.e., speeding up/slowing down) - how do I get it to play the audio at a

Movie Studio

4 answers, most recent on 12/6/2023

[Solved] The Proper Method Of Deleting Project Files

Hi Gang ... We've discussed this before. Just making sure: Do you DELETE an unwanted Project File from the Windows Explorer window (or) from navigation, (whilst having MEP open)? Thank You

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 Hi Good news, I received an email this morning (UK time) the issue has been replicated by Support and forwarded to Development. John EB

Movie Studio

2 answers, most recent on 12/31/2022

RE: [Solved] Error message

@Norman-Maclean Hi, I have no idea. Any reason why you are exporting to AVCHD interlaced? Did you try exporting using HDTV 1920x1080 H264 25FPS? John CB

Movie Studio

6 answers, most recent on 7/20/2023

[Solved] MEP2016 Plus - Using SD Cards

Hi Gang I picked up a nice used Panasonic HC-V770K Full HD camcorder, (the advantage having an 1/8" Mic Jack Input). It uses SD Cards and I'm thinking about an internal Multi-Card Reader. I have a few questions: When recording an interview, (perhaps

Photostory

19 answers, most recent on 6/14/2026

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

Hi, Wrt my last comment: I have just checked: my previous computer had Windows 25H2 Build 26200.8524 and the new one has Windows 25H2 Build 26200.8457. Very similar. The old computer runs Photostory 2025 with no issues.

Xara Designer Pro

6 answers, most recent on 2/1/2023

RE: [Solved] Mobile dropdown menus

@stephen-reynolds Hi Check the menu area in the Mobile version - it looks like the menu item is either not on the same layer as the others, or there is an invisible object on a higher layer in the location of the menu item. Which template did you

SOUND FORGE

8 answers, most recent on 3/31/2026

RE: Wave Hammer - Sound Forge 18

Hi Everyone The official announcemnt of the Magix product changes is here. John EBForum Moderator

Rescue Your Videotapes!

10 answers, most recent on 2/7/2023

RE: [Solved] Program crashes when 100% saved - result video not playable

@Juha-Nevalainen Hi. I would try the UHD Graphics in the drop-down menu as your file has no encoding data in it (resolution, colour space or frame rate). The graphics processing is not a combination I have seen before but it looks like the Intel GPU

Samplitude

4 answers, most recent on 3/11/2023

[Solved] After X6 update no Vita instruments

Hi! I updated my X6 Suite a few days ago and since then Samplitude can't play my Vita instruments! My song projects are unplayable. I get an error message saying file location might be read only, or the disk is full or the file path

Video Pro X

4 answers, most recent on 2/20/2023

[Solved] Chroma Key Issue

Hi All, I can't find many tutorials that explain how to properly use chroma key on special effects or animations. I have an issue where I have YouTube subscribe animation but when I use Chroma Key to remove the green, it still leaves behind a kind

Movie Studio

8 answers, most recent on 1/25/2024

RE: [Solved] What are Blocked Tracks? How do I unblock them?

@BJsBus Hi, When I try to create a slideshow using the Wizard Slideshow Maker I immediately see an error message: "One or more tracks are blocked in the current movie. Please unblock the respective tracks so that the Slideshow Maker can be used

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

@Ryan-Sch, @Cristopher-Dolores HI Check your spam folders, for some unknown reason the emails end up there. John EBForum Moderator

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@SP. @Leslie-Howarth Hi, The HUB is now working, at least for me. I raised a ticket recently, discussed the problem with the AI agent which finally said that it was forwarding it to a human. A week later, I followed up by replying to the email,

Music Maker

7 answers, most recent on 2/11/2026

RE: How to Change Hand to Cursor

Hi Jeff. It is Music Maker 2026 Premium. When you say cursor you mean the Hand? I don’t have a cursor or don’t know how to get it. Thank you.

Movie Studio

3 answers, most recent on 12/5/2022

RE: [Solved] Purchased wrong upgrade. Need to change to right one.

@SRS Hi Contact Magix by email to: infoservice@magix.net. John EBForum Moderator

Video Pro X

33 answers, most recent on 7/15/2025

RE: keyframe bugs remaining in the current version of VPX17 (v..269)

Hi @AAProds what is SPR ?

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

@James1812 Hi You need to get in touch with PayPal, it is they who are causing the issue. John EBForum Moderator