Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@psychojosh13 If you right click on the volume slider in the track header, is it set to volume mode or velocity mode? Besides that, is the volume knob turned to 0 if you play from the beginning of the project or also from every other position? You

Movie Studio

7 answers, most recent on 4/20/2024

RE: [Solved] Saved video plays at half speed, sound is normal speed

@Brian-Gardner, @emmrecs Hi Brian, Jeff One immediate 'peculiarity' is in the export settings, the source video is 60.8 Mb/s and 60.000 FPS, in the export settings used, the Average Bitrate setting of 6000 kbits/s (6 Mb/s) and audio bitrate of 120

Movie Studio

35 answers, most recent on 5/7/2025

RE: [Solved] Is there a way to increase the cache?

Hi Gid, I have done an entirely fresh install. I cleared the cache and emptied the temp folder. Apparently the recommendation is to remove previous versions first. So I need not have installed the 24 version on the new PC first. I also turned off

Music Maker

2 answers, most recent on 7/26/2024

[Solved] Inputting activation code not upgrading past trial version

I have a Serial Number for MX Premium from years ago. The previous version of Music Maker allowed me to input my code into the trial version to upgrade it's features. Music Maker 2025 Premium tells me that all those instruments are already owned and

Samplitude

2 answers, most recent on 7/21/2025

[Solved] Soundcard Options

I'm about to replace my old laptop (because it will not support Windows 11) on which I use Samplitude X8. Currently I have an onboard soundcard. My question - does the replacement (either laptop or mini PC) need to include an onboard soundcard, or

Movie Studio

61 answers, most recent on 7/25/2024

[Solved] My MAGIX software will not cut a DVD to Disc

I have used Video Easy and the Movie Edit Pro Plus to convert recorded MTS files to DVD and write to disc for years. A change of computer put me on to Windows 11 and I haven't been able to create DVD discs since. Repeated appeals to MAGIX Support

Music Maker

2 answers, most recent on 1/4/2024

[Solved] Poor audio playback

Hello I'm having a problem with the sound output/playback in the MusicMaker 2024 program. I got 3 new sound packs today and installed them, but when I tried to use the sounds they were full of background static and the rhythms and tempos were off.

SOUND FORGE

2 answers, most recent on 1/19/2024

[Solved] Activate

I have SF 14 Suite installed on a desktop and a laptop. Which is two computers as allowed. The laptop is off and I'm using the desktop and the program is asking me to deactivate one or the other! This is BS! Please Help with this issue. Thanks!

Audio Cleaning Lab

3 answers, most recent on 8/8/2024

RE: [Solved] Can't start free trial, installer just links to dead URL

@dave-b3271 Hello welcome See here and login with the same credentials, then go to product registration. Stephen Forum Moderator

Movie Studio

27 answers, most recent on 8/1/2024

[Solved] No Longer Able to Render Project

No Longer Able to Render Project I have been using Magix Movie Studio for years without any issues...until now. I have the 2023 version and have had it for almost 2 years. When I go to render the movie to export....after about 30 seconds I get a box

Music Maker

2 answers, most recent on 9/20/2024

RE: [Solved] Bug: IN and OUT point disappears!! :(

@Film.Maker You can usually solve this problem by clicking on the magnifying glass icon in the bottom right corner of the arranger view and switching to another view mode. P.S.: In my experience AI Large Language Models are usually very bad in

ACID

5 answers, most recent on 7/29/2024

RE: [Solved] Error Code: -59 Question

@Erik-Rapkins Hello welcome Please see here. Stephen Forum Moderator

Music Maker

7 answers, most recent on 6/13/2024

[Solved] I keep getting error message "audio engine inactive " from VST plugin.

Hi, I use Magix Music Maker 24 Premium and have Superior Drummer 3 installed as VST plugin. It always worked fine, until I updated MM. Now there is no sound from the plugin and the message "audio engine inactive check your audio device" pops up in

SOUND FORGE

2 answers, most recent on 4/22/2024

[Solved] Why does SF(12) delete half of the music track after I save it!?!?!?!?

I've been trying to edit a couple tracks and every time I save them, SF(12) deletes half the info off the track!! BEYOND FRISTRATING! WHY!?!?!??! and it's only on a couple/few particular tracks in our library.... No matter what I do, it ALWAYS

Movie Studio

8 answers, most recent on 6/6/2024

RE: [Solved] Imported videos have sound but all frames are black

@Zoran-Rukavina Hi The mediaInfo data shows that the video is a 'standard' although with an incorrect audio sample rate format, MMS 2024 should not have an issue with the files. However there is an issue that should be fixed before proceeding

Music Maker

6 answers, most recent on 3/23/2024

[Solved] Unlimited Loops Subscription - Asking me to pay for every soundpool

Hi I purchased Magic Music Maker 2024 Premium yesterday with 1 year of Loops Unlimited yet today every Soundpool pack I try and download it is asking me to pay for it. It says in the soundpool details it's included in Loops Unlimited and Music Maker

Video Pro X

10 answers, most recent on 7/19/2024

RE: [Solved] Editing Title Templates

Hi, Double-click on the title on the timeline or on the title in the Preview Monitor to open it in the Preview Monitor. There, highlight the text that you want to change, and make your changes in the Title Editor. Accept with the checkmark in the

ACID

2 answers, most recent on 12/29/2023

[Solved] Can't sync external devices in Acid Pro 11 no midi time code/clock?

I am almost at my wits end. I have a full latest version fo Acid Pro 11 and need to sync my external drum machines or synths to a track I arleady recorded. Sometimes this works but usually it's a nightmare. Today I spent over two hours on two

Other products

2 answers, most recent on 12/19/2023

[Solved] Registered new product and account at same time, used wrong email

So I was registering a new account while activating a purchase I had made a few weeks back, and I must have typo'd my email, and I'm unable to log in on my installation now, and I can't seem to transfer the license key. Any way I can get this fixed?

Photostory

8 answers, most recent on 1/27/2024

RE: [Solved] Photostory 2024 wont load

Finally I have a resolution to the problem! It took several back-and-forth emails with MAGIX SUPPORT but it looks as if the final solution was to delete photostory.ini AND imp_settings.ini in the

SOUND FORGE

4 answers, most recent on 9/20/2025

RE: [Solved] Soundforge Pro 18 automatically changing the sound of my files

@Dave_W Don't edit MP3 files. Always convert them to WAV first or enable in the Sound Forge program preferences to proxy compressed file formats. MP3 is used as an end consumer format for playback. My guess is, that editing MP3 files in modern

Music Maker

5 answers, most recent on 6/25/2024

RE: [Solved] Magix 2025 Upgrade Issues

@Zachary-Cannon-Bryant Did you download and install the new version or did you only enter the serial number in Music Maker 2024? I'm pretty sure the new version is a separate software.

Movie Studio

27 answers, most recent on 8/1/2024

RE: [Solved] No Longer Able to Render Project

I think I have solved the problem. The video is rendering so I will know in an hour or so for sure. I didn't think it was the files or the frame rate, etc. The problem was much simpler that that....it was my CPU usuage. I noticed the CPU usuage at

Music Maker

3 answers, most recent on 2/3/2024

[Solved] Reinstalled, where to find prepurchased soundpools ?

Hello, I just reinstalled windows and then music maker premium 2023. Then that updated to 2024. There were some sound pools installed but no where near all the ones I have purchased. The ones preinstalled were in oog format and I wanted them in wav