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Hi, I've just updated Travel Maps to the latest version and now topographic maps don't work any more. The resolution is completely unusable and some areas just don't load at all. Looks like an error fetching the maps? Any help or patch would be much

SOUND FORGE

4 answers, most recent on 4/16/2022

[Solved] Trying to record, but get a 'No devices exist' error

I am using a Dell Windows PC, Windows 10, Realtek soundcard, all purchased a year ago. I purchased my copy of Sound Forge in the past week and recently updated so I am sure that I have the latest version. When I hit the red 'record button in the

SOUND FORGE

4 answers, most recent on 4/10/2022

[Solved] Where can I get my serial numbers for Izotope RX 8 and Oxone 9 ?

I bought Sound Forge 16 Pro and got the installers for Izotope RX 8 and Ozone 9 elements, but no serial numbers. I wrote to Izotope support who answered me to write to Magix support but for the life of me, I can't find a way to write an email. Any

SOUND FORGE

5 answers, most recent on 4/5/2022

RE: [Solved] Unable to record from local source (mic)

Thanks for your input, Rick. Appreciated. From what I can gather, the issue (now resolved..see above) had to do with electrical interference in the circuitry likely induced by a motor start spike elsewhere in our lines. Not only was I seeing the

SOUND FORGE

5 answers, most recent on 4/5/2022

[Solved] Unable to record from local source (mic)

Sound Forge 10 PRO -The goblins have been working overtime. Went to record a voice file on SFP 10. When the record window comes up, there appears to be a low level feedback loop showing on the meters (-53dbL, -57dbR) and it's frozen. There is NO

ACID

4 answers, most recent on 3/26/2022

[Solved] Instruments and Loop Collections Won't Download

Hi, I have ACID Pro 10. I am not able to download the instruments and loop collections that are located in the Help tab. When I click on that option, nothing happens. I'm unsure if I'm missing something that's preventing me from accessing this

ACID

2 answers, most recent on 3/26/2022

[Solved] Key change markers not activating

I am using Acid Pro 10.0 on my Windows 8.1 laptop and in my project, have inserted several tempo and key change markers throughout. The tempo change markers activate, but the key change does not. Previously contacted support and they suggested it

Music Maker

2 answers, most recent on 3/17/2022

[Solved] Music maker not showing installed coreFX Suite

I have just installed Music Maker Premium 2022 version 30.0.4.44 and i also installed the coreFX Suite plugin which came as a bonus with the purchase but i am unable to see the coreFx Suite plugin any where in Music Maker. The plugin shows in my

Video Pro X

5 answers, most recent on 3/20/2022

[Solved] Software update version 19.0.2.150

Hi Community, I received notification when I open VideoX Pro of a software update from 19.0.1.141 to 19.0.2.150. The size of the new update is 1GB. I have attempted on several occasions to download the update but the download stalls at 14% despite

ACID

2 answers, most recent on 3/14/2022

[Solved] Locate and install upgrade from Acid Pro 10 to Acid Pro 10.5

I'm running Acid Pro 10.0.5 Build 37 on up-to-date Windows 10, Alienware 17 R4, 16GB RAM. When I try to update to Acid Pro 10.5 from the Help Menu/Update Program Online option, I'm told "There are no updates for Acid Pro". Nothing seems to get

SOUND FORGE

2 answers, most recent on 5/6/2022

[Solved] Program will not open - NO MP3 W11

MR RRAUD...I've downloaded my SF Pro 15 to this W11 HP computer and there is no MP3 capability. I own a license under my account...but there is no download. Also, the only way to open SF is immediately after I reboot. If I don't the program will not

Movie Studio

2 answers, most recent on 3/3/2022

[Solved] Subscription VS Desktop Questions

I'm contemplating moving to a Vegas Pro 365 subscription. I have two questions: How many updates occur during the 12-month term to justify the "always updated" claim (as opposed with staying on Vegas 19 desktop and receiving updates via download),

SOUND FORGE

6 answers, most recent on 3/4/2022

[Solved] Constant Crashing on New Project

Hi, Win10 Sound Forge Audio Studio 14 v14.0 (Build 90) 64 bit Got it through Humble Bundle. Installed fine but unable to start a new project as crashing whenever I select 'New' project. Error message: Exception 0xC0000005 (access violation)

Movie Studio

11 answers, most recent on 2/26/2022

[Solved] MKV FILES

Does pro edit MKV files if so how ? Any help on this would be appreciated.

Movie Studio

9 answers, most recent on 2/26/2022

[Solved] Transparent Background help/advice

Not sure where to look and would appreciate some advice. After using a program to first animate a couple of still image(s), I then used Unscreen Pro to provide me with a transparent image. However, the result is that I have been given two files, an

Movie Studio

5 answers, most recent on 4/13/2022

[Solved] MovieStudio 2022 - mpeg2_x64.dll error

I am hoping someone can explain how to fix what is showing up as a "serious program error" and causes MovieStudio 2022 to shut down. When opening the program, I get the error message: Error in module"mpeg2_x64.dll" (Load address 0x00007FFB96F40000)

Photostory

4 answers, most recent on 1/29/2022

RE: [Solved] Mov. file will make PhotoStory crash, no matter what

Hi Sorry for taking so long to get back. I gave up... somewhat. My guess is that the computer was just devoting all its resources swapping memory. So I purchased a new computer (updated specs in signature). I can now move forward. My only piece of

Music Maker

2 answers, most recent on 1/29/2022

RE: [Solved] Downloading premium addition

Thanks for that Graham I really appreciate this. I realised that if scrolled down I found the box to enter the serial number. I couldn’t see it before. take care, John

Music Maker

2 answers, most recent on 1/29/2022

[Solved] Downloading premium addition

hi everyone When downloading my premium addition of music maker I only get the free version. even though it's from my account within magix. I am running windows 10 on a laptop only. Any resposne would be much appreciated. john

SOUND FORGE

5 answers, most recent on 1/29/2022

[Solved] Recording stops before completion of process

Over the years I have used several audio recording applications from Magix and successfully digitised over 100 vinyls without a hitch using my Hi Fi system (Michel Orbe being the record deck) connected to my Pavilion laptop (4GB of memory through

Movie Studio

25 answers, most recent on 1/20/2022

[Solved] magix edit pro premium not registering both audio tracks of a video

So I keep hearing how about how you can switch between audio tracks on a video when you record them. When I important the video I have no option to do this and have been reading through the forms and I can't find anything relating to this and been

SOUND FORGE

5 answers, most recent on 12/30/2021

[Solved] Sound Forge Audio Studio 15 stopped working

Hi, I will appreciate your help with this Issue. I installed this Software like 1 month ago but yesterday it didn't work. The only change that I did previously to run Sound Forge Audio Studio 15 was installing the Logitech Application G Hub. I

Movie Studio

5 answers, most recent on 12/13/2021

[Solved] Program freezes up after loading a project...new or old!

Hello..having issues with Magix Movie Edit Pro Premium (version 21.0.1.107) (UDP 3). Was working fine until yesterday...no matter if I load completed projects are start new ones...it locks up. Any help will be appreciated...I reinstalled the program

Photostory

6 answers, most recent on 12/15/2021

[Solved] Photostory Deluxe 2022 Error on Start-up and Shutdown

Ever since I upgraded to PS 2022, I get a crash log screen every time I start the software. After I send the crash report, I can use the product just fine. In addition, ever time, I shutdown PS2022, I receive the "a serious error has occurred"