• Music Maker

  5 answers, most recent on 4/22/2024

  RE: MUSIC MAKER 2024 PREMIUM & Loops Unlimited (annual) - charged twice
  @Koppika Please contact sales support at infoservice@magix.net. I would guess, that everything is described in the order confirmation e-mail. You likely got a coupon code in the mail for Loops Unlimited. Did you check that e-mail thoroughly?
• Movie Studio

  3 answers, most recent on 1/4/2023

  [Solved] Importing to 2023 Movie Studio - video is black screen - audio works
  Long time user of MEP just upgraded to 2023 Movie Studio a few days ago. When importing video files (mp4, MOV) they appear black. Audio is fine. Please see screenshot below. Specs for my computer and version in the signature below. I've seen other
• Movie Studio

  One answer, on 5/27/2025

  Repeated Serial Number Prompt in Movie Studio After Reinstall
  I recently had to reinstall Movie Studio 18 Platinum on the same computer I originally installed it on. While it’s an older version, I have a valid serial number. The issue is that every time I launch the application, it prompts me to enter the
• SOUND FORGE

  28 answers, most recent on 1/27/2025

  RE: INSTALLING LEGACY PLUG-INS
  Just amazing. After about another 4-hours of trying every possible combination of things to do, I made progress.Started by un-installing and then a very time consuming manual delete of all registry keys associated with Magix and Izotope.I installed
• Movie Studio

  2 answers, most recent on 5/17/2025

  RE: Serial number already used and Create activation code
  @Pelle-Norn Welcome to the Magix user to user forums. First, which version of Movie Studio do you have, and from where did you purchase it? An activation code is required only if you currently have a "voucher code" because you have bought the
• Music Maker

  One answer, on 3/16/2024

  RE: IL MIO CODICE DEL BUONO RISULTA NON VALIDO
  @PamelaGiannuzzi Buongiorno Music Maker è gratuito, quello che hai acquistato è un'edizione che aggiunge più funzionalità, Soundpool, Strumenti ed Effetti. Il codice voucher code deve essere riscattato qui per ottenere il numero di serie via
• Music Maker

  12 answers, most recent on 9/1/2024

  RE: Musicmaker 2025 Premium is not working for me.
  @Hank-Hazard Serial numbers start with P3. If you have a coupon code you need to enter it here first to receive a serial number: https://www.magix.com/redeem Also, make sure to install the correct version. For Music Maker 2024 try this link:
• SOUND FORGE

  7 answers, most recent on 4/30/2024

  RE: unable to activate for new pc
  I try to activate version 15 of Sound Forge again on different Pc. i have deactivate 2 pc. seriial code and email is correct when login.what can i do? can you help to clear my record so that i could register again?  
• Movie Studio

  6 answers, most recent on 7/29/2024

  RE: proDAD ACTIVITION
  @Emmanuel-Frimpong Hi. The ReSpeeder and Mercalli Pro have different activation codes. The one you need for Mercalli Pro and it's counterparts should be visible in the Effects section you downloaded it from. Look for that suite of plugins using the
• Photostory

  8 answers, most recent on 2/15/2023

  [Solved] Inability to insert a video in a project on Photostory DeLuxe 2022
  I use Photostory DeLuxe 2022 Version 21.0.2.120 (UDP3) Code 8674 KA1 and have found that I am unable to insert a video into any project. I have tried without success apple videos, windows wmv, magix videos, quicktime video etc. I can insert such
• ACID

  11 answers, most recent on 12/30/2025

  RE: [Closed] DLM manager fails to load on installation, so no built in plugins
  SourceACID Pro 8.0 SummaryStopped working Date‎29/‎12/‎2025 09:14 StatusReport sent DescriptionFaulting Application Path:    C:\Program Files\ACID\ACID Pro 8.0\acidpro.exe Problem signatureProblem Event Name:    APPCRASHApplication Name:  
• Movie Studio

  13 answers, most recent on 12/31/2024

  RE: Cannot Install Movie Studio 2025 Platinum: Error-1
  @Information-Systems Hello, Your error code sounds familiar to me. If you click OK, Pro X16 will continue to be installed. You can then start Pro X 16 working. You are probably wondering what exactly Vimapp.Capture.Ap_1.0.xx means. This is used for
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell Hi, I doubt that you received such an email from Magix. I have never heard of Magix threatening anyone with legal action. They can simply disable your software by blocking the activation code. It is probably a scammer. I recently got
• Movie Studio

  7 answers, most recent on 9/25/2024

  RE: Error-24 Magix movie studeo 2023 paid version. please help
  @makingmusic Welcome to the Magix users forum. Which Magix program do you have? You've posted to the Video products area but I wonder whether it is either Movie Studio or Video Pro X which you own, or a different product? Pass codes, aka serial keys
• SOUND FORGE

  6 answers, most recent on 5/23/2024

  RE: Vegas Pro Suite Smart Subscription & Sound Forge
  Thanks for the replies. The blurb I read before I bought the smart subscription indicated that I would receive updates for all included programs for the duration of the subscription. I have a separate serial code for Sound Forge and that was the one
• ACID

  13 answers, most recent on 2/20/2026

  RE: Acid Music Studio 11 Fails to run.
  Heres what the last report states:- SourceACID Music Studio 11.0 SummaryStopped working Date‎19/‎02/‎2026 14:39 StatusReport sent DescriptionFaulting Application Path:    D:\Music\ACID11\musicstudio110.exe Problem signatureProblem Event Name:  
• Music Maker

  5 answers, most recent on 11/20/2025

  RE: MMM Unlimited - Loops Unlimited vs Soundpools
  @PDX8 Soundpool is just a name Magix utilizes for their audio loop collections. There are also loop collections from other creators available, for example Acid loop collections were made by Sonic Foundry or Sony many years ago and Magix bought the
• Music Maker

  4 answers, most recent on 3/6/2024

  RE: computer id wont work so i can get activation code please help
  @Aubrey-Dallas Welcome to the Magix user to user forums. A "Computer ID" is required ONLY if the computer itself is not connected to the internet during registration of the software. It cannot be created or discovered by the user. So, please tell us
• Movie Studio

  14 answers, most recent on 12/20/2023

  RE: Is there a way to add a time counter to a video
  @TedM07 You could use the transparent Time code and a separate Text box in front or behind the time code using the size position rotation effect to adjust the size and positions of both. It would have to be in white as John says but no need to use
• Off topic

  43 answers, most recent on 7/1/2024

  RE: Magix Future?
  @Reyfox Hi, If Magix disappeared tomorrow (I hope not!), that will not affect the software that I have already. They will still work. Ouch!!! Noooo. The bad news is that Magix software checks in with Home Base once a month. This is transparent, so
• SOUND FORGE

  7 answers, most recent on 4/9/2026

  RE: Ozone elements says serial # wrong
  @Paul-Gaunt In addition to what @SP. has quite correctly written, please be aware that Sound Forge is now manufactured by BorisFX so all support requests should be directed to them. However, it is likely that the confirmation of purchase email you
• Movie Studio

  7 answers, most recent on 11/10/2024

  RE: Program will not run.
  Thank you both for your comments. According to the confirmation email from Magix, I bought the MAGIX Movie Studio 2025 Suite on November 8th of this year. I did this directly from the Magix website, so if it's a discontinued program, Magix sold it
• Movie Studio

  8 answers, most recent on 12/27/2025

  RE: Error while downloading covers from the store ...
  My computer is a fairly new Windows 11 machine (25H2 26200.7462), fully updated, with Nvidia RTX 5070 and Intel Core 7 Ultra 265, 32 GB Ramm and two 2 TB NVME SSDs. The only AV program installed is the built in Windows AV. Every other internet
• ACID

  31 answers, most recent on 7/25/2024

  RE: error code -1
  Bonjour à toutes et tous avez vous des nouvelles car je viens de changer de PC pour un Windows 11 et j'ai le code d'erreur1 j'ai désinstallé et a nouveau installé le logiciel est repartie et une foi fermé il remet sa erreur 1 merci si un de vous a