• Audio Cleaning Lab

  3 answers, most recent on 10/9/2024

  RE: Need serial number
  @keith-k In which case you need to email infoservice@magix.net and ask for their assistance with this problem. JeffForum Moderator
• Movie Studio

  8 answers, most recent on 8/22/2024

  RE: Upgrading to Magix 2025
  @robert-g Hi . . . . Magix informed me that the second email address (yahoo.com) already exists. . . . i did create that second (yahoo.com) email address already, years ago. . . . That would suggest that you created a second account,in which case
• Movie Studio

  16 answers, most recent on 10/7/2024

  RE: Mpeg2 activation failed.
  @terry-roberts Can you confirm the emails were completely blank? i.e. there was not even a support ticket number in the Subject line. If so, this would be highly unusual, in my experience. If you do have a ticket number (even if there is no other
• Off topic

  One answer, on 1/18/2026

  RE: [Closed] I am not able to purchase DVD Architect 7.O
  @Giuseppe-Mendola Hi I have removed your email address from your comment. Please do not post private/confidential information, eg contact details, serial or order numbers etc. The forum which is a public forum open to anyone. DVD Architect is no
• SOUND FORGE

  11 answers, most recent on 4/19/2025

  RE: SF Pro 18 Annoyances, Fixes?
  @GoneToMaui Check your order confirmation email of Sound Forge 12 for iZotope serial numbers. To use plugins on 12 simply check the VST paths settings and scan for the iZotope plugins. Never received it. All I got was the SFP 12 Serial. Have
• Music Maker

  4 answers, most recent on 5/6/2024

  [Solved] loops unlimited not working
  I was subscribed to loops unlimited and my card details changed during that month so my subscription charge failed for the second month and I was locked out of loops unlimited. I changed the payment details and paid the £14.99 and my account went to
• Movie Studio

  One answer, on 9/5/2024

  RE: PROBLEME
  @Gerard-Jarrossay Hello and welcome to the user to user forums so there is no-one here that is a Magix staff member to help you. You should have had an email receipt with the activation code within it when you bought the program from the Magix
• Other products

  One answer, on 3/2/2026

  [Closed] Vegas Pro 23.0
  Hello,On November 22, 2025, I purchased Vegas Pro 23.0. I mentioned earlier that my computer was freezing and that I could manage to use the program. I asked for advice on what to do. At some point, I received an email informing me that the ticket
• Video Pro X

  62 answers, most recent on 5/15/2025

  RE: Should I choose Video Pro X or Vegas Pro?
  You do know that you can change the bitrate of your export, yes? As for replacing .m2ts, MP4 or ProRes, or anything. As for exporting in Vegas, I've done it with old Canon files and there never was an issue. What settings did you use? I use the same
• Movie Studio

  2 answers, most recent on 2/14/2025

  RE: proDAD ReSpeedr V2 download?
  @Robert-Vincent9653 Hi . . . . i added the extra money to upgrade to the proDAD ReSpeedr "V2" . . . . Check your email spam folder for the order confirmation there should be a serial number and link to download ReSpeedr v2. John EBForum Moderator
• SOUND FORGE

  5 answers, most recent on 5/25/2024

  RE: Additional License Needed
  Hi @Kushionne, if Sound Forge Audio Studio 17 was included with Samplitude Music Studio deal, the activation serial codes are usually in the email from Magix after purchase. The email could be in your junk or spam folder however. If you cannot find
• Movie Studio

  9 answers, most recent on 7/15/2024

  RE: Crash
  @Vagn-Sangill Hi It looks like you have an older version Movie Edit Pro before it was rebranded to Movie Studio - what is the version number as found under Help, About? It looks like you are trying to add a video clip that requires the HEVC (h.265)
• Movie Studio

  15 answers, most recent on 11/12/2025

  RE: MPEG-4-Codec
  Hi Jeff, Thank you. Looking at the documentation that arrived with the CD, its called MAGIX Video delux 2025 / Movie Studio 2025 which concurs with what you said.  There is also a VOUCHER-CODE, starting with 63L.  There is a multi-national
• Video Pro X

  32 answers, most recent on 1/18/2025

  RE: "Missing" audio in VPX16
  @Gid @Reyfox Thanks for your attempts. All this additional checking points firmly, I think, to a problem being caused by VideoAI. If/when Topaz support reply to my latest email to them I will hope to update this thread. Jeff
• Movie Studio

  9 answers, most recent on 7/15/2024

  RE: Crash
  It is the email i always use - this is the version 19.0.2.58
• Movie Studio

  One answer, on 2/2/2024

  [Solved] I've lost my magix products download page when I sign in
  I had to sign in and re-register as magix said they did not have an account in my email address but I have had an account with you for over 10 years on and off. Now I have logged in after changing the password and they say I have no products and yet
• Movie Studio

  4 answers, most recent on 5/7/2024

  I just paid for a professor, but I put the wrong email
  I just paid and put her email as ****, but it should have been ****. We can't activate the software without the activation code.
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  To follow up on my request for help from Magix. I have had three emails from Magix which I believe are mostly BOT generated and although they were relevant the advice has not resolved my issue. The latest message said "If you still have the case not
• Other products

  One answer, on 2/10/2026

  RE: recherche d'un produit
  @Thierry-Canfin Bienvenue sur le forum Magix, un espace d'entraide entre utilisateurs. Ce forum n'est pas un moyen de contacter l'équipe Magix. Veuillez envoyer un e-mail à infoservice@magix.net en précisant tous les détails de votre commande
• Movie Studio

  22 answers, most recent on 8/13/2025

  Support and TICKETS
  Can anyone tell me why I get no response from support when I issue a TICKET. I have sent them a number of tickets and emails over the past month regarding an activation problem with MAGIX Video Deluxe 2026 Premium and the add ons you get with the
• Movie Studio

  5 answers, most recent on 9/24/2025

  RE: Import h265 files from iPhone
  Hi, link to original file (on wetransfer):
• SOUND FORGE

  3 answers, most recent on 12/23/2025

  사운드 포지 17프로 재 설치 문의 합니다.
  컴퓨터 오류 때문에 컴퓨터 전체를 포멧 후 다시 설치하여. 사운드 포지 17도 새로 설치를 하여 실행을 하면 오존 창이 뜨면서 일련번호를 입력하라고 하여 제품 구매 할 때 받은 일련번호를 넣으면 다르다고 합니다. 이메일로 다시 다운을 받을 프로그램을 받았스면 좋겠습니다. Google translate: Due to a computer error, I had to format and reinstall my entire computer. When
• Samplitude

  6 answers, most recent on 11/29/2024

  RE: Installer exits
  @Marc-Welbourn Hi . . . . Magix support seemed to send me here haha . . . . This sounds like you are referring to the Support pages you get by clicking the Suppot option at the top ods this page. @SP. has given you an email address to contact Magix
• SOUND FORGE

  18 answers, most recent on 11/9/2025

  RE: Support Is Non-Existant
  @Mark_Stevenson Doesn't the first automated response give you simply an AI chatbot response and tells you that you should respond again to get in contact with human support staff? Doing nothing will lead to a closed ticket, like you experienced. No.