• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the
• Movie Studio

  6 answers, most recent on 5/20/2025

  RE: Imported file cuts existing object on timeline
  @hdrechsel18 HI The most likely scenario for this behaviour is you have accidentally changed the Mouse mode insert actions by hitting the appropriate keyboard shortcut, top row of numbers, not the keypad, these are: Single track ripple (insert) -
• Off topic

  163 answers, most recent on 6/12/2026

  Magix support has not responded to support tickets for months
  Because the previous topic was closed by @PATIENT-X I open this replacement topic. This topic is to make aware about Magix not answering support tickets over months and the need to overhaul their support system. I had tickets from October 2025 after
• Photostory

  15 answers, most recent on 1/28/2026

  RE: 2026 Manual doesn't agree with program - Split Photostory, etc.
  @browj2 Hi John I have found an issue with some disc menu templates which may impact on @doane discs playability. Using the default template indicated in your images if the number of movies creates additional menu pages, the 2nd menu and further
• Movie Studio

  43 answers, most recent on 7/18/2024

  RE: Can not trim or delete portions of audio
  @Eric-Elliott  I wonder if I can make the timeline itself just a little bigger? Maybe there is something in settings? I agree, the 20-something nerds with good eyes don't have a problem but us oldies have to peer at the screen closely to see
• Movie Studio

  18 answers, most recent on 2/13/2025

  RE: Magix Restructuring Update
  @Reyfox For this year they will keep all programs in the portfolio, to keep all target audiences. But it's likely that for some apps they will reduce the number of updates, but they didn't name anything specific. But it sounds like, they prefer to
• Music Maker

  6 answers, most recent on 11/5/2023

  RE: Problems with the Upgrade to 2024
  This is the old registration number - missing a few characters for security. IF THE INSTALLATION WORKED i would have received a new number. Please check that my account is paid for and valid! I have only received one message after I enquired about
• Video Pro X

  9 answers, most recent on 5/10/2025

  RE: Export Glitches: One Black Frame?
  @Wayne-McIlvaine Hi The issue with black frames has been quite common with many types of cameras, both normal video cameras and CCTV. The issue is usually caused by a deliberate black frame(s) at the start, and end, of the recording, or does not
• Samplitude

  40 answers, most recent on 4/15/2025

  RE: Real Time Varispeed Sound Quality in Samp & WhichSound Forge Version?
  @gregory-battaglia You can also change the tempo in Samplitude by simply adding tempo markers throughout your track. I'm pretty sure internally Samplitude is using Zplane Elastique and basic resampling for real-time stretching and pitchshifting, so
• Audio Cleaning Lab

  6 answers, most recent on 11/24/2025

  [Solved] Install Audio Cleaning Lab 2016 on new PC
  Please help. I want to install my old Audio Cleaning 16 program on my new PC. I do not have it on any other devices (the desktop I had it on 'died' years ago).  It tells me 'Too many installations, contact Magix support'. (I have the original CD and
• Other products

  8 answers, most recent on 11/1/2024

  RE: PhotoStory on CD & DVD 10 Deluxe
  @Ed-Merritt Hello Ed, You can still download the installation program for PhotoStory on CD & DVD 10 Deluxe from 2011, but because it is a P2 serial number series, you can unfortunately no longer install it from the Magix servers. You can still
• Web Designer

  34 answers, most recent on 8/1/2025

  RE: Publishing to OVH Cloud
  @johnebaker Hi John EB, Thanks for the link, but I have been through most of the documentation, including the one in your link. I have the Personal plan with what they call 5 recommended sites. In another web page, it says "Multi-sites" with 5 in
• SOUND FORGE

  7 answers, most recent on 3/13/2026

  RE: Sound Forge Audio Studio 17
  @Rod-Devonshire But I think I might move over to Adobe Audition as my go-to audio editor now :) Slightly OT, but as someone who uses Audition v26 regularly (or at least tries to) do be aware there are a number of users, myself included, who are
• Movie Studio

  25 answers, most recent on 10/8/2025

  RE: Issues with MAGIX Video deluxe 2026 Plus
  @DarkWestern Number two, all my movies have a ridiculous amount of black video at the end. If I edit a 10 minute video, it always comes out with 3~5 minutes of black void at the end, and yes I have painstakingly gone through every second of the
• Photostory

  5 answers, most recent on 6/20/2024

  RE: cannot activate content packages
  @Vincent-Rodriguez Hi Assuming you mean the BCC Chromakey plugin, you do not get the full suite, the serial number is displayed for activation in the download pane see image below, you need to insert this in the activation dialog. To activate with
• Movie Studio

  4 answers, most recent on 6/27/2025

  RE: Trying to sync some audio
  @Matthew-Mannix You have already been given excellent advice by @Gid and @AAProds but I would like to add one further point: because your two recording sources were not directly "connected" (i.e., to a common "clock") there is inevitably going to be
• Movie Studio

  9 answers, most recent on 12/29/2024

  RE: Magix Movie Edit Pro 2025 is stuttering, stopping and starting.
  @marvinglenn Hi . . . . When I try to split the image track to edit it, my splitting action invariably includes the audio track. I'm trying to replace some of the images in the image track without splitting or moving the audio track but both tracks
• Movie Studio

  3 answers, most recent on 5/1/2025

  RE: Soundtrack Style Module for Magix Movie Edit Pro 14 Plus
  Old Thread, but I'm not running Windows 10, this is an older system and only runs up to Windows 7, which is what is on it. Never did find the Soundtrack Styles, but I do have the older music/sound files that contain a lot of OGG files, and an
• Photostory

  One answer, on 1/9/2024

  RE: Trying to move Photostory 23 from my old tablet to my new desktop
  @carri-h Hi Email Magix at infoservice@magix.net quoting your order number and old email address and ask them to change you account to your new email address. Once done you should use the Forgotten email address/password option to reset to a
• SOUND FORGE

  One answer, on 9/23/2023

  CANNOT FIND SERIAL NUMBER
  absolutely no serial number is anywhere on my new purchased soundforge 17. WHY? Where is the secret location that someone would put this serial number that I have to post on this site to get an answer since your closed saturday and sunday the only
• Movie Studio

  5 answers, most recent on 7/6/2024

  RE: Movie Studio 2025 Ultimate suite installation issues
  @David-Lewinsohn Hi David and welcome to the user to user forums. This could be a GPU related problem and as the Ryzen 9 3900 does not have it's own GPU. What is the GPU in your system? Make and model number please. Are its drivers up to date? For
• Video Pro X

  8 answers, most recent on 5/6/2024

  RE: Transition centered on a cut
  @tpolakov A way: set up your fade in and out on one object (I find the Object Trimmer better: you can set the fadeout number of frames), then RC Video Effects>Copy. Then paste them onto the other objects. You can select all the other objects and
• Movie Studio

  36 answers, most recent on 7/14/2025

  RE: Video Deluxe 2026 website
  @Bol Thank you for responding. I understand and appreciate that the company is going through a transition. For the Forum Moderators, it must be difficult not to have a Magix Forum Manager to provide direction and feedback, but that does not mean the
• Movie Studio

  4 answers, most recent on 5/19/2024

  RE: Magix Movie Edit Pro
  Magix doesn't seem to have limits as to how many computers you load it on, as you probably saw, it asks for your serial number and will see that you are registered. In fact, if you lost your DVD, you can download the installation file from their