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New problem on new installation. I'll render a simple piece of video. Once the render is finished I no longer have a play function for the project. I hit play and a box pops up saying "An error occurred while starting playback. The request is not

ACID

One answer, on 7/15/2023

[Closed] CPU usage / loud crackle and pops

im experiencing loud crackles and pop as use more plugins. i am using a buss for instrument group and vocals in hopes cutting down on CPU usage. how can you tell how much CPU is being used? are there particular plugins that are more likely to cause

ACID

One answer, on 7/15/2023

CPU usage / loud crackle and pops

im experiencing loud crackles and pop as use more plugins. i am using a buss for instrument group and vocals in hopes cutting down on CPU usage. how can you tell how much CPU is being used? are there particular plugins that are more likely to cause

Movie Studio

11 answers, most recent on 3/14/2024

RE: Text-to-speech subscription in Video Deluxe 2024

I think Magix has to be more clear in their communication: the names of their video tools change all the time, I get discounts pop-ups for the wrong versions enz. They mentioned the text-to-speech functionality in the Video Deluxe 2024 pub, but

Music Maker

3 answers, most recent on 9/21/2023

Music Maker Upgrade Offer

So I recently re-downloaded Music Maker Plus 2018 after a while and I got a pop-up saying 77% off of Music Maker 2024 Premium through an upgrade. However, when I go to the website, log-in, and try to upgrade, there is no discount. The serial number

Photostory

2 answers, most recent on 8/1/2023

Connection to activate license is not working

After having entered the serial number an error message pops up : "An online connection could not be established. Please make sure that your computer is correctly connected to the internet. A firewall may also be blocking access". I have turned off

Movie Studio

8 answers, most recent on 6/18/2024

RE: Recording audio not working correctly in Movie Studio 2025 Platinum

@Eric-Elliott Hi The Magix Capture is a new 'feature' which can be used as a standalone as well as in program, whether it has some Automatic Gain Control I cannot determine. You will find in many parts of the interface hovering the mouse over an

Movie Studio

2 answers, most recent on 10/25/2024

RE: Audio Clipping In Exported File In Movie Maker 2024 Platinum

@Sterfry Hi and welcome to the user to user forums. Sorry no-one has got to answer your question yet. Let's try one thing at a time and see if one of the following steps help. You may have already tried some of them. First, are you sure the sound

ACID

One answer, on 7/15/2023

RE: [Closed] CPU usage / loud crackle and pops

@martin-smith Hello welcome Please do not create duplicate posts, use your original post here. Ps I have removed your product and deice I.D numbers. This topic will now be closed. Stephen Forum Moderator

Audio Cleaning Lab

One answer, on 2/14/2024

Re installing Cleaning Lab 2013

For the last 10 years or so, I have been using Audio Cleaning Lab 2013 with an old Windows XP computer. Everything as worked great. However recently I wanted to clean out my c drive, and therefore I wiped clean my c drive and reinstalled my Windows

Movie Studio

5 answers, most recent on 7/18/2023

RE: In task manager the so-called Update Notifier takes permanent 20% cpu

Movie Studio suite. That is why I asked my question. The so-called update notifier is acting like its in a busy wait, something I wouldn't expect in 2023. I loaded the studio multiple times to verify this. After the load, there is a pop up. I delete

Other products

8 answers, most recent on 1/10/2024

RE: Independence Pro "File Not Found" error

Dear Magix Support: Way back in November 2021 I purchased an additional license for Independence Pro library to be used with Nuendo. You provided me with the Serial number and the download links. I followed the instructions multiple times and

SOUND FORGE

5 answers, most recent on 12/9/2023

RE: Keep getting Feature not included" or "Help not supported" message SF

Thanks for the comment, SP. Funny that this only started after a Win 11 update a few months ago. The SF7 program itself works fine and I see no need to update it. I use it for editing and processing interviews for a podcast and occasional voice-over

Music Maker

7 answers, most recent on 10/3/2024

RE: Object FX on VST instrument loops

@Wirralguy Hi, So would the follow on process for this be to cut down the mixdown track into loop sized objects, string them together and perform object effects where required? Without seeing what you are doing, I would say so. Then, if you want to

SOUND FORGE

38 answers, most recent on 9/16/2025

RE: MP3 conversion glitches

Hi Rick, Just thought I'd pop back here with a few updates: 1) firstly, the last batch of audiobook files I sent the client were fine (phew), but I'm not sure why. I batched them with SF13 or SF14 Batch Converter 2) I bought and installed a new

Movie Studio

23 answers, most recent on 9/28/2024

RE: Movie Pro 2025 Freezes

@Lisa-Walter Hi, there's a couple of other reasons that may cause a crash but your PC should be more than capable of exporting your project, If it's a laptop check it's not overheating, the fans on laptops can draw in dust from fabric such as

Movie Studio

23 answers, most recent on 9/28/2024

RE: Movie Pro 2025 Freezes

@Lisa-Walter Hi, there's a couple of other reasons that may cause a crash but your PC should be more than capable of exporting your project, If it's a laptop check it's not overheating, the fans on laptops can draw in dust from fabric such as

ACID

One answer, on 10/23/2023

Track Freeze for Audio Tracks - Feature Request?

I haven't seen this pop up on any of the new features with new versions of ACID, and if 11 has this capability please let me know because that would be the one thing I would upgrade for. ACID can freeze midi, but I would really like the ability to

Movie Studio

80 answers, most recent on 2/12/2024

RE: no audio for mov files

@sksoon Just like your earlier clip I can't download that file, would you put it on Google Drive? 1. Open Google, top right is a sq of dots - Open Google Drive.2. Drag that video onto the Google Drive window, let it upload.3. Right click on the

Xara Designer Pro

4 answers, most recent on 6/6/2023

RE: Wrong Email Stock memory and does not allow to correct for Activation

@christophe-cornaire The registration pop-up shows always the last used e-mail address, if I remember it correctly. So technically it should work fine if you enter the correct e-mail address, even if you entered another address before. Are you sure

Video Pro X

6 answers, most recent on 10/6/2023

Stretching a Looping Video?

I just purchased the Video Pro X14 software and I am coming from older versions of other magix software where you could just stretch a video and it would loop the video as needed (it didn't seem to matter how far you could stretch it) (you would

Video Pro X

40 answers, most recent on 6/7/2023

RE: Sony FX3 files compatibility with Video Pro X

@Gus_2030 Hi, you need to go to the file on Google Drive, right click - Share at the bottom of the pop-up window change it to Anyone with this link

Movie Studio

3 answers, most recent on 4/26/2023

RE: Nonstop "The file [file] that belongs to the movie cannot be found."

@johnebaker Alright, so it is "fixed" now. When the error message popped up, I clicked "skip all" instead of "Folder:" and then the same error message popped up and I clicked "skip all" again. Then, 2 movies opened which is what you suggested - that

SOUND FORGE

2 answers, most recent on 3/25/2024

RE: Vinyl restoration pencil tool changing areas!

Try temporarily disabling 'Snapping' in the "Options" menu.For other types of waveform editing, it is usually best to have 'Snapping> Zero crossings' enabled to prevent a possible transient noise at the edit point (a click or pop may occur for