Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Hello, I am using VEGAS Pro 23 purchased through Steam, and I am experiencing a rendering issue. Whenever I try to render a video, I receive the following error message:“An error occurred while creating the media file. Error code: -17”Sometimes it

Other products

3 answers, most recent on 3/26/2026

RE: Photo manager deluxe - clouds and local drives

@Kanina There are no "dumb questions"! I need to attach the external harddrive everytime I use the programme, correct? Yes, unless you do as I do and keep the external drive permanently connected to your computer. I actually have three external and

Video Pro X

One answer, on 4/11/2026

[Closed] licence magix vegas 21 ne fonctionne plus hors ligne

bonjour, j'ai acheté 2 licences pour vegas post 21 pour une utilisation hors ligne après enregistrement, après un an de bon fonctionnement, ceux ci refuse de démarrer. pour rappel voici les informations données lors de l'achat : "After installation

Other products

9 answers, most recent on 9/29/2025

CD Architect 5.2 cannot register

I get an error message when trying to register CD Architect 5.2. The error has occurred for multiple attempts since Friday. It reads, " an error occurred during registration Unable to connect to registration server error 22002. I thought that the

Rescue Your Videotapes!

20 answers, most recent on 11/23/2025

RE: Windows does not find drivers for the video grabber usb device

After i click ok in the screen wich says "0 Signals found" it says me like this "Connection to the chosen device cant be made" @SP.

Audio Cleaning Lab

2 answers, most recent on 11/30/2025

cannot active audio cleaning lab

Hello, I am trying to active audio cleaning lab version 22 on Windows 11 25h2, but the following error message An online connection could not be established. any help would be greatly appreciated. Thanks

ACID

3 answers, most recent on 8/30/2025

RE: [Solved] Acid Music Studio 10 - Cannot Register on New PC

I tried registering again and noticed this time that the window said I had 26 days, so it's definitely counting down from 30 days. I did some more reading here in the forum and found that I could go to my Magix account and download a copy of the

Rescue Your Videotapes!

3 answers, most recent on 1/10/2026

RE: Hi8 Blue Screen

@AAProds Thanks for the response. I’ve tried connecting the camera to the TV using the same composite cable and I’ve no picture on there either so it looks like that’s the issue. I’ll order another one and hopefully that will sort it. Thank you for

Movie Studio

3 answers, most recent on 10/29/2025

RE: Unocking/activation IgniteColorCine

Done. Today, I tried to activate IngineColorPack again. Interestingly, everything went smoothly today. The window with yellow text about no internet connection did not appear (although yesterday I definitely had internet access too). I had to log in

ACID

One answer, on 5/4/2026

RE: Old Software on a dead laptop

@Terrell If you registered the Acid 6 in your Sony customer account, you should theoretically be able to use the same login credentials (I hope you remember e-mail and password) on Magix.com (all accounts were transferred from Sony to Magix) and

Xara Designer Pro

10 answers, most recent on 5/28/2025

RE: Will not publish my webpage

@Brian-Koncher Hi I can connect to Magix Online with Web Designer, no error messages, publishing a site goes through the process, and using FileZilla I can see that the web files have been updated, however it did take a while for the browser to get

Music Maker

One answer, on 10/3/2025

RE: Premium Edition needs "VST Support" for 3rd party VST plugins

@JustRaccoon Make sure you're connected to the Internet and logged into your customer account. If this doesn't help open the program settings and click on the button to clean up the in-app-store. This will delete the old cache.

SOUND FORGE

6 answers, most recent on 11/13/2025

RE: Sound Forge Audio Studio 17

@Charles-Yarbrough Hi Your comment has been hidden as it does not relate to the subject of this thread. Please create a new post and provide more information, including the playback device and how connected. John EBForum Moderator

Samplitude

7 answers, most recent on 12/29/2024

RE: Playback along with audio stuttering every 1-3 seconds

It can be problematic to use a wireless/USB device for recording/playback. I would recommend something that is connected via audio cable. DAWs like Samplitude record sample accurate. That's why you need a low latency connection.

Samplitude

2 answers, most recent on 5/19/2026

ORDER xxxxxx ORDER xxxx 8-11-2014 I'm trying to install.

CUSTOMER ORDER removed by Moderator ORDER removed by Moderator 8-11-2014 I'm trying to install on my win 10 computer - i paid but keep getting errors on some effects and online features even though i am connected to my internet.please advise or

Movie Studio

One answer, on 1/14/2026

[Closed] Sucking, suck moive studio 13

Movie studio 13, got it in one of three places. how to answer, installed on new computer. wont let serial number work or authentication code. sent to page that wont connect and times out. went to MAGIX cant find MY PRODURTS. Product has not been

Music Maker

16 answers, most recent on 1/12/2026

RE: Midi keyboard not playing live

@Alex-Kirkwood You have a Focusrite Scarlett interface? That should be enough. You select the Focusrite ASIO driver in the Music Maker audio settings and set the ASIO buffer size to reasonable value, for example 512 samples. Connect your speakers or

SOUND FORGE

2 answers, most recent on 7/26/2024

[Solved] Unable to register

after pasting in serial number, from email, green ticks appear ok. But unable to register. box says 'online connection could not be estableished. Ive reset and restarted pc win10, makes no difference. any ideas. im a muso, not a techy, so easy steps

Music Maker

No answers, created on 3/2/2026

Problème d'exportation des sons

Bonjour, je possède la version premium de 2019, je suis bien connecter sur mon pc portable, mais quand j'essaye d'exporter un son au format mp3 j'ai un message d'erreur comme quoi il me faut sois la version premium sois une fonction correspondante

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

I'm really sorry I purchased Vegas Pro 23. First I had a problem with trying to make a title page. I contacted support and they sent me an email to say that "We sent your inquiry to Joe Blow" Well Joe Blow never did reply! Next problem was the help

SOUND FORGE

3 answers, most recent on 8/22/2025

RE: Installation issue with ACID 11 and Sound Forge Audio Studio 17 on Win

@Sooyong-Shin Welcome to the Magix users forums. In addition to disabling your antivirus, did you also check that your firewall is set to allow connection between your computer and the Magix servers? JeffForum Moderator

Music Maker

2 answers, most recent on 3/23/2025

RE: [Solved] Music Maker 2024 premium

@Jill-Ledet I'm not exactly sure what are you trying to achieve? You can't hear anything? Then make sure you have selected an ASIO driver in the Music Maker Audio/MIDI program settings. For example the Music Maker ASIO driver. Do you want to record

Other products

One answer, on 11/17/2025

[Solved] Unable to install Independence library on PC (parallels) or Mac

I originally bought independence when it was Yellow Tools and enjoyed using it. It's been many years but noticed I still have an active license on the Magix website and wanted to reinstall the software.I have downloaded and installed the application

Rescue Your Videotapes!

20 answers, most recent on 11/23/2025

RE: Windows does not find drivers for the video grabber usb device

@Atte-Tahvanainen Hi Assuming the tapes play OK when a TV is connected to the SCART socket. Are the video tapes commercially produced? If so, then from your descriptions of what is happening, this sounds like Macrovision copy protection on the Video