• Rescue Your Videotapes!

  3 answers, most recent on 12/30/2025

  [Solved] MxDownloadManager.exe crashes when trying to download Version 7
  I have a license for the Maxic Video Saver 7 and want to install it on my new pc,but downloading the "Installer" and running it fails. It won't download anything.I need a link to a full version as I as of now can't find the installation cd
• Movie Studio

  14 answers, most recent on 9/8/2025

  RE: MAGIX Video deluxe 2026 Premium (Constantly Crashing on Startup)
  I have some good news.I managed to get the software to crash without crashing. I had a crash error message, but the program resumed, and now I can interact with the interface.Just a few notes here.When I reinstalled everything, I reinstalled
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  @Steven-Wood Does Music Studio simply close itself? Then check the Windows Reliability Monitor for errors. It will record a crash description for every crash. There might be some helpful information in there, for example in which DLL the crash
• ACID

  11 answers, most recent on 12/30/2025

  RE: [Closed] DLM manager fails to load on installation, so no built in plugins
  The two crash events above happened milliseconds apart. Any help appreciated - thank you.
• Music Maker

  9 answers, most recent on 12/29/2025

  RE: Music Maker Loops Unlimited Subscription
  @David-M-Turner It could also be a driver problem. Windows might create a crash log with more details. To look it up, press the Windows key and R on your computer keyboard. This opens the Run window. Now type perfmon /rel and press Enter. This opens
• SOUND FORGE

  3 answers, most recent on 9/21/2025

  RE: SF17 will not completely load
  @Gene-Greer Check the Windows Reliability Monitor for detailed crash reports. For this, press the Windows key and R on your computer keyboard. This will open the Run window. Type perfmon /rel and press Enter. This will open the Windows Reliability
• Movie Studio

  One answer, on 4/11/2026

  ファイルを開くと強制終了してします
  movie studio 2024 でファイルを開くと強制終了して使用できません。どうしたら良いでしょうか？ Google translate: The program crashes when I try to open a file. The program crashes when I try to open a file, making it unusable. What should I do?
• SOUND FORGE

  11 answers, most recent on 5/10/2025

  [Solved] SF 18 Pro Trial Crashing
  Sorry to say again, but I'm having more crashes. Load up the default view. Add in a basic bass line wav. Push Q to loop. Play with spacebar then again to pause. Held down arrow key to move to a spot, push M to add marker. Push spacebar again and the
• ACID

  13 answers, most recent on 2/20/2026

  RE: Acid Music Studio 11 Fails to run.
  @stuart-cassie Can you look up a detailed crash report in the Windows Reliability Monitor and copy and paste it here?
• Movie Studio

  No answers, created on 8/14/2025

  crashing
  I received an update on Movie Studio 2025 recently and now the program continues to crash. Now i'm on a mission to solve the problem. Any help would be greatly appreciated
• Other products

  One answer, on 1/24/2026

  photomanager deluxe crashing
  After changing from trial to purchased version, photomanager is crashing when I ask for search for faces. I did unistall/reinstall. Message I get says previous search is still saving....then app closes. I am using Windows 11. Message from Visual C++
• Music Maker

  36 answers, most recent on 12/17/2025

  RE: Need help fixing magix..am losing hope
  @Bart-0251 There are many reports of Adobe apps crashing in ntdll, but at the Adobe community. https://www.google.com/search?q=ntdll+site%3Acommunity.adobe.com Like I said, crashes in ntdll point to faulty drivers. So, please check your audio
• SOUND FORGE

  8 answers, most recent on 12/15/2025

  RE: sound forge 17 wont open
  @Sarah-Lochridge Does it crash? If you press the Windows key and R on your computer keyboard it will open a window where you can type perfmon /rel and then press Enter. This will open the Windows Reliability Monitor. Here you'll find crash reports.
• ACID

  11 answers, most recent on 12/30/2025

  RE: [Closed] DLM manager fails to load on installation, so no built in plugins
  @Andrew-Goode Is there a crash event log in the Windows Event Viewer or Windows Reliability Monitor with more details?
• SOUND FORGE

  5 answers, most recent on 11/30/2025

  RE: Lost trust in SF.
  Some plugins crash in Sound Forge 18. I think Magix abandoned Sound Forge.
• Movie Studio

  7 answers, most recent on 12/29/2024

  [Solved] crash when internet goes down
  Every time my unreliable internet goes down, the program hard locks. I have to use task manager to end program.
• Movie Studio

  10 answers, most recent on 5/23/2026

  Video Deluxe 2026 premium
  VD 2026 Premium keeps crashing. I've uninstalled and reinstalled 5 times and upon starting I get an error message: Error in module "videodeluxe.exe" "ACCESS VIOLATION" I'm using MS Windows 11 PRO
• Movie Studio

  One answer, on 12/25/2025

  RE: [Video Delxue 2026 premium] always crashes during export
  @FIA2008 Hi The export crashing for different formats would suggest there is an issue with a video/image object or an effect/transition applied. If the export crashes at the same movie time, if you did not note this then export again and watch the
• Off topic

  2 answers, most recent on 10/13/2025

  [Closed] How do I contct customer support
  Vegas 19 installation crashes everytime I try. Running on Win 11
• SOUND FORGE

  11 answers, most recent on 5/10/2025

  RE: SF 18 Pro Trial Crashing
  @ItsMeTho What audio device driver is selected in the program preferences? You can check the Windows Reliability Monitor for crash descriptions. You can press the Windows key and R on your keyboard to open the Run window. Type perfmon /rel and press
• ACID

  12 answers, most recent on 9/7/2024

  RE: [Solved] ACID 11 Quits responding.
  I have switched the audio driver to another one (windows classic wave driver)and no crashes. I updated the driver on my 2i2 and no crashes. it seems the problem was my out dated driver.   Thank you SO much for your help over the past 24 hours!
• Movie Studio

  7 answers, most recent on 7/26/2025

  RE: VDL 2026 Crashing on Analogue Recording Stop
  @AAProds Three questions: Is the crash random or consistent? If you hit stop on the camcorder/VCR rather than the program - does the system crash? Do you have access to another USB digitizer to test?
• Video Pro X

  No answers, created on 2/3/2026

  VPX17 S/W Update 23.0.1.316 Loaded With Bugs~!
  Magix auto-update for Video Pro x17 from functional version 23.0.1.269 to version 23.0.1.316 resulted in me uninstalling the software and reinstalling my original purchase version 23.0.1.269. Reasons: 1) Startup dialog box no longer shows working
• Movie Edit Now

  8 answers, most recent on 2/11/2026

  magix movie edit pro mx
  wont accept my drone mp4 videos. Programme crashes