Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Todd-Crandell Welcome to the Magix users forums. The first "port of call" for support is almost always these forums, where users assist each other where they are able to do so. First, in order to try and help you can you give the full name of that

Movie Studio

31 answers, most recent on 4/16/2026

RE: Video deluxe 2026

No joy, Lads. I even fired up my old PC with VPX 12 on it in case VPX influenced the access. I also confirmed the Magix LUT folder payout in VPX. Movie Studio on that PC didn't show any LUTs regardless of where I put the LUT folders.

Music Maker

2 answers, most recent on 6/3/2026

RE: Loops Unlimited Not Syncing to Music Maker

@BlackBird91 C:\Program Files\ is a special protected folder on Windows with limited writing access. User data is usually stored under C:\Users\*YourWindowsUsername*\Documents\ and user settings are usually stored under

SOUND FORGE

2 answers, most recent on 6/16/2024

[Solved] Unable to log in since changing my email address

Hi there, I am subscribed into Vegas 365. I recently changed my email address and now I am unable to access Sound Forge 17. I can access Vegas. I get a message saying the email address is already taken. Help!

Movie Studio

2 answers, most recent on 6/24/2024

RE: [Solved] Installation Issue

Have a look for Controlled Folder Access in Windows, it may be blocked there.

Music Maker

36 answers, most recent on 12/17/2025

RE: Need help fixing magix..am losing hope

https://www.magix.info/us/forum/exception-0xc0000005-access-violation--1283434/ https://www.magix.info/us/forum/access-violation--1296546/ I tried these solutions and they did not work

Movie Studio

2 answers, most recent on 5/30/2024

[Solved] Magix Hub contnet download

I accessed the Magix Hub in Movie Studio 2025 Suite and proceeded to download a couple of videos. My problem is I don't know where I go to access them to use them in a project. I can't find any folder that would have these videos.

SOUND FORGE

16 answers, most recent on 3/18/2026

RE: Registration issues with Sound Forge 11

Recently purchased Video Pro X17 and cannot access Magix Hub features because I cannot log in. My username and password has not changed. The error message is This page isn't working at the moment If the problem continues, contact the site owner.

Movie Studio

31 answers, most recent on 4/16/2026

RE: Video deluxe 2026

I found this post from Geoff: https://www.magix.info/us/forum/luts--1245242/#ca1543125 So, on the import tab, I browsed to the LUTs, dragged one of them onto a video and it worked. I just can't get access from the "MovieLooks" Template.

SOUND FORGE

8 answers, most recent on 12/15/2025

RE: sound forge 17 wont open

btw, welcome to the Magix Sound Forge users community @Sarah-Lochridge, You could try resetting Sound Forge, which is typically done through the 'File> "Reset all preferences and clear cached data" command which has been known to resolve many

Movie Studio

35 answers, most recent on 5/7/2025

RE: Is there a way to increase the cache?

Thanks Gid. Sorry about that. Access has now been updated.

SOUND FORGE

One answer, on 1/6/2026

Temporary block access

Hi.I was trying to upgrade to soundforge pro 18 and when I clicked the link to upgrade to proceed to payment I got this: "Unfortunately we had to temporarily block your access as a result of payment problems.To resolve the problem, please contact

SOUND FORGE

7 answers, most recent on 4/2/2026

RE: soundforge 17 error

Hi @Frederick-Hicklin, did you try resetting Sound Forge and clearing the cache?'File> "Reset all preferences and clear cached data".. If you can not open Sound Forge to access the 'File' menu, hold down the 'Ctrl+Shift' keys and launch SF, which

Movie Studio

11 answers, most recent on 1/12/2026

Video Deluxe 2026 - Access Violation Code - Program Crashes

Hi everyone. I have just purchased Video Deluxe 2026 and when trying to start a project I open a drive on my PC where my videos are and I get this Access Violation message pop up and once closed the program crashes. I run Windows 11 and my GPU is

Video Pro X

62 answers, most recent on 5/15/2025

RE: Should I choose Video Pro X or Vegas Pro?

@ghijohansson I get an "access denied". Maybe because I disabled my own One Drive.

Movie Studio

35 answers, most recent on 5/7/2025

RE: Is there a way to increase the cache?

@Steve-Jones3743 Thanks, you need to change the access to 'Anyone with this link' 👍

SOUND FORGE

7 answers, most recent on 3/5/2025

RE: Channel Converter Presets not recognized after Windows 10 reinstall

Nope, doesn't work ('no access' sign)

Music Maker

3 answers, most recent on 5/3/2025

RE: Music Maker installer Error

...The error: no access to WIX_DIR_COMMON_DOCUMENTS] MAJIX/ COMMON/ from the first stage

Video Pro X

62 answers, most recent on 5/15/2025

RE: Should I choose Video Pro X or Vegas Pro?

@ghijohansson I get an "access denied". Maybe because I disabled my own One Drive. Even logging in with my MS account (which I forgot I had) I get "access denied". I wouldn't have thought it needed a computer genius to make the download shareable.

Music Maker

6 answers, most recent on 3/28/2025

[Solved] Time Processor from MMM 2014 available in MMM 2025 ? I can't find it

Hi, I'm a long time user of MMM 2014, I finaly changed my old computer and bought MMM 2025 PREMIUM but I can't find the "Time Processor" effect that was in the master FX rack. I hope it still exists, because that the main reason why I was using MMM

Music Maker

3 answers, most recent on 8/25/2025

RE: Music maker very slow since latest update

@Silas-deJong Hi Check in the Windows settings, Accessibility, Text Cursor, Text cursor indicator is turned off. John EBForum Moderator

Off topic

One answer, on 11/7/2025

RE: Magix video converter

@tolti Hi The drivers for the older USB dongles are no longer available. Windows 10 should have installed the correct drivers, however the device may not be accessible to the program you are using because the Windows, Settings, Privacy &

Movie Studio

7 answers, most recent on 2/10/2026

RE: [Closed] Movie Studio 2023 Premium stiil crash !!!

Movie Studio keeps crashing CrashDump 20260209_202242_v22.0.3.167.dmp successfully written Error in module "ntdll.dll" (Load address: 0x00007FFEBF850000) to address 0x00007FFEBF87A9C0 (Exception 0xc0000005 "ACCESS_VIOLATION")

Other products

One answer, on 10/7/2025

[Closed] Revover Vegas Pro 13

I have a Vegas Pro 13 serial number registered to an email address I no longer have access to. How can I register this Vegas Pro 13 serial number to another email address?