• Off topic

  160 answers, most recent 7 hours ago

  RE: Magix support has not responded to support tickets for months
  MAGIX appears to have absolutely no support. No replies other than a bot answer that is no help at all.Their web site is a mess too. Trying to find the page to upgrade to the next version, beyond what I own, was an Easter egg hunt. They don’t even
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  @David-Rees Magix support was usually good until they were sold to new owners at the beginning of 2025. In summer 2025 they introduced their AI bot customer support and over the last three months they basically stopped answering support tickets.
• SOUND FORGE

  5 answers, most recent on 1/1/2025

  RE: My voice sounds Tinny
  @Kiwi-In-Space What do you mean with tinny? Is there some reverb caused by your room acoustics? Then you need to reduce the reverb by adding absorbers to your walls. It will also help if you use a condenser microphone. Alternatively, there are AI
• SOUND FORGE

  5 answers, most recent on 2/14/2025

  RE: SF 7.0 now wants me to register for mp3
  Thanks, that's what I thought of doing if a fix was impossible. Strange though, that this hadn't happened before now. My alternative software is Audacity. Lots of very good tools and effects, but nowhere as good as SF for tight editing, as said.
• Audio Cleaning Lab

  2 answers, most recent on 10/10/2024

  RE: wrong download for my system
  @paul-l4152 Alternatively, you could try running Windows software directly on Linux via Wine or Proton but it's not guaranteed it will work.
• Photostory

  One answer, on 9/11/2025

  RE: Photo files
  @Robertr238 Hi HEIC is not a supported format. The images need to be convverted to a supported format eg JPG. The iPhone should have an app already installed or available from the Apple store for the conversion and possible colour
• Music Maker

  8 answers, most recent on 1/3/2026

  RE: GETTING SCATTERED PROGRAM SCREENS WHEN STARTING MUSIC MAKER! WHY?
  @joseph-paz These are user to user forums, not any contact for Magix Support staff. And confidential data, like your email address should never be posted here. Hence I have edited your post. As to the problem of not having received the CDs you
• ACID

  16 answers, most recent on 6/25/2024

  RE: [Solved] Acid Pro 10 can't install Microsoft Visual C++ 2013(x64)- won't update
  @Bart-0251 Hi An alternative is to download and install the Visual C++ 2013 redistributable from Microsoft here, and install both 32 and 64 bit versions, then install Acid. John EBForum Moderator
• Audio Cleaning Lab

  7 answers, most recent on 5/5/2026

  RE: [Solved] Dolby Noise Reduction system
  @Baseball-Man-79 Hi . . . .  I was told that the music just sounds overly bright and decreasing the treble will reverse most of the Dolby effect. Is this true? . . . Partially, the reduction in treble would give an approximation of the true Dolby
• Photostory

  2 answers, most recent on 12/25/2024

  RE: [Solved] How to get Photostory to use my updated images?
  @woodwindmusic-web Hi . . . . . Is there a cache anywhere I can delete. . . . There is a cache, however there is no option to clear it within the program, to clear it - save the project and restart Photostory. If you change the image while
• ACID

  10 answers, most recent on 3/14/2025

  RE: Waves v15 vst3 plugins not loading on ACID 11
  To be clear, some Waves plugins are very difficault to find alternatives and if you do, first the plugin has to be working to see how it was setup in the project, compared with the alternative and then replaced. Additionally changing plugins in the
• SOUND FORGE

  2 answers, most recent on 9/27/2024

  RE: Can't use because it says my temporary file is full
  Try a reset (in the File menu). SCS versions did not have the "reset all preferences and clear cached data" menu item, but can could be accomplished alternately.
• Movie Studio

  12 answers, most recent on 12/22/2025

  RE: SPLIT WHILE PLAYING WITH LETTER T
  @Aamer-Bader Hi . . . . while running the video T key isnt cutting the video - pls guide what to do . . . . As you have already been advised cutting, while playing the video, using the T key is not possible. If you do not provide answers to the
• Xara Designer Pro

  15 answers, most recent on 2/9/2025

  RE: Error when publishing website
  @Keith-Emmerson I whole-heartedly agree with @johnebaker! It may not be "easy" to do but the alternative is almost certain to be even more difficult! Especially since I see you have several files listed with an .xhl extension and shown as
• SOUND FORGE

  3 answers, most recent on 7/2/2025

  RE: How to transfer to a new lap top
  With the SCS (Sony) versions there was an undetermined number of activations you could have on one license. With the Magix versions, you can activate Sound Forge on only two (2) PCs simultaneously. Anything beyond two, one would need to be
• Movie Studio

  2 answers, most recent on 4/29/2024

  RE: Magix Movei Edit Pro Plus needs Quick Time player
  @colinmeth Hi. The old version of QuickTime can still work and is here. Or you can download QuickTime Alternative. Ray.
• Movie Studio

  12 answers, most recent on 11/15/2025

  RE: [Solved] Speech to text
  @JRH Hi, You'd think they'd include a few free minutes with the download to get you started and tell you you need to buy more and provide a link. I don't understand. All 3 versions of VDL2026 have TTS characters and STT time included. The minimum is
• Movie Studio

  12 answers, most recent on 12/22/2025

  RE: SPLIT WHILE PLAYING WITH LETTER T
  @Aamer-Bader Hi, Regrett to have bought magix 2026 - i had magix 2023 and had the option of cutting on the fly or on the go I don't know why you would want to put cuts on the fly. I can only presume that you would then have to go back and delete the
• ACID

  19 answers, most recent on 1/21/2026

  RE: WAVES VST Plug-in inssue
  @raquii You could try two things. Firstly, hold CTRL and SHIFT and double click on Acid to start the program. Keep holding CTRL and SHIFT until a small window appears that will all you to reset the program settings. Do this and then check if Acid
• Video Pro X

  46 answers, most recent on 5/14/2025

  RE: VPX16 plays Sony XAVC with no sound
  @Can-Dive The first file, American Pictures 0057.mp4, plays with sound in Video DeLuxe Premium 2022. Vegas Pro includes additional codec formats. If you have Vegas Pro, they are also used by Video Pro X. In addition to Video DeLuxe 2022, my computer
• ACID

  3 answers, most recent on 1/1/2026

  RE: Missing ExpressFX Reverb DLL in ACID Pro 8.0.12 on Windows 11 Home
  Thanks for your reply Jeff. Apologies for the parallel post. My previous post appeared to be a dead end, so I decided to try a different tack to get the specific file I need. As for support, I did 'reply to the reply' as prompted by the AI bot, but
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @AAProds Cheers Andy, you must have something on your system that I don't have on my laptop. I have nothing out of the ordinary I don't think - MPC-HC64, Lagarith, HuffYuv, UT Video Codec. Maybe a little less common is Hauppauge WinTV v10 and LAV
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @Can-Dive Davinci Resolve 20 which are free to download and use. So there are a number of free alternative editors that accept these files which eliminates the need to convert.  Candive, I hope that was in jest. Convert to Davinci just to avoid a
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  For what it's worth, I tested @Gra_Ham's file in a number of video editors; VideoStudio 2023 - Crashed PinnicleStudio 26 - played fine Vegas 22 - would not play The file played fine in Capcut and Davinci Resolve 20 which are free to download and