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Hi John, Same issue- MMM crashes after a couple minutes with error report MuMa. PC dets - Z590 MB, I5-11 cpu, RTX3060 gpu, 16GB ram, windows 10 OS, 1TB storage. 3 drivers - NVIDIA High Definition Audio, NVIDIA Virtual Audio device (Wave Extensible)

Movie Studio

46 answers, most recent on 1/28/2026

RE: BEWARE Latest Nvidia GTX 591.44 Drivers

This appears to be a 'something broke' driver vs hardware issue rather than presets and licensing. Well, it's possible.Here's an excerpt from a corresponding videodeluxe.log file.This also reinforced my assumption that it might have something to do

SOUND FORGE

42 answers, most recent on 5/28/2025

RE: Batch Processor Crashing

@ItsMeTho What are the error descriptions in the Windows Reliability Monitor or Event Viewer are saying about the crashes? Crashes in ntdll.dll are likely a driver issue. Is your audiointerface always connected to your computer? Instead of

SOUND FORGE

16 answers, most recent on 3/28/2025

RE: slow down on exported music

Hi John I’ve checked all the settings and went back to default. Still have the problem. The only thing that’s pretty weird is I have a Radon ATI sapphire 4800 series graphics card and it is no longer driver supported, and I keep getting an error

Music Maker

6 answers, most recent on 8/29/2023

RE: [Solved] Crash with and without error on project load

@Dhektiqa Hi Looking at the error logged you have a MUMA location error . If you are using an external audio device then there may be an external audio interface ASIO driver mismatch, in which case you must use devices driver not the Magix ASIO

Music Maker

2 answers, most recent on 4/3/2024

RE: What can i do about this error code? Error:0xE043452 (KERNELBASE.dll)

@adriandizyro This is an error in the Windows Kernel. Most of the time it's a driver error. I suggest you restart the computer and try again. Please select the Restart option and not the Shut down option. You can also try to change the selected

Rescue Your Videotapes!

4 answers, most recent on 12/10/2024

Converter driver install problem

Hi, I have USB video converter K0067 and I can't install drivers for it to my computer. Firstly, I installed MAGIX Video easy Rescue Your Videotapes! Version 5.0.3.113 and when it was installing device drivers I first encountered the error prompt

SOUND FORGE

3 answers, most recent on 9/11/2024

Can not record anything on my new purchase of SF pro 17

An error message comes up telling me 'An unsupported media type was requested' - HD Audio input 1/HD Audio input 2 does not support 44,100 Hz at 16 bits - the RealTek ASIO driver doesn't seem to support anything. When I try changing the driver to

Movie Studio

61 answers, most recent on 7/25/2024

RE: My MAGIX software will not cut a DVD to Disc

@CubeAce Did you look up your error code? Ray. Yup! It was of no use to me. I've checked drivers and versions and all that.

Music Maker

10 answers, most recent on 7/4/2024

RE: VST Buffer Error

@Paul-Beaudoin Try opening the program preferences, select an ASIO driver as your audio device driver, then open the ASIO driver control panel and set the buffer size to something reasonable like 512 samples. Yes, I see the Low Latency ASIO driver -

Movie Studio

5 answers, most recent on 4/18/2026

RE: LOSS OF OF PLAY BACK BAR.

@Steve-Smith Hi Steve We need more information:- The specification of your computer system, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are

Movie Studio

7 answers, most recent on 6/5/2025

Worked fine …until app wouldn’t open

Problem: Application was working fine until it wouldn’t open one day. Only see 2-5 seconds of a spinning blue circle then nothing. App does not show in processes. Intel core 2 Quad Q8300 2.5GHZ, 8 GB Ram 1066 MHz, NVIDIA GeForce GTX1650 4 GB,

Movie Studio

26 answers, most recent on 1/27/2024

RE: [Solved] An Error occured during Export

@fishycomics Hi Can you please complete the specs of the laptop please - we still need to know the CPU full name and model number, RAM installed and additionally the make/model of the laptop. . . . . the arc graphics . last update was sept 2023

Photostory

4 answers, most recent on 2/6/2025

RE: Magix requests graphics card update

@Brian-Hay Hi . . . . old Asus laptop is still rendering Photostory projects okay but Magix still says update graphics card. I think it actually means update to a new graphics card - rather than a driver update! . . . . The message is a 'false

Movie Studio

46 answers, most recent on 4/10/2025

RE: Stereo not supported - burning disc

The saga continues.... @johnebaker ...Did the stereo error appear on importing the video/playback of the timeline or on trying to burn to disc.... the error always appeared when trying to burn to disc So as suggested by @Robert-Verwey and installed

Movie Studio

24 answers, most recent on 12/28/2023

RE: problems with import mov files

During manual driver installationERROR: The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer. Setup will exit.

Off topic

160 answers, most recent Yesterday

RE: Magix support has not responded to support tickets for months

@tony-maye Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please

Movie Studio

14 answers, most recent on 9/8/2025

RE: MAGIX Video deluxe 2026 Premium (Constantly Crashing on Startup)

I have some good news.I managed to get the software to crash without crashing. I had a crash error message, but the program resumed, and now I can interact with the interface.Just a few notes here.When I reinstalled everything, I reinstalled

Movie Studio

3 answers, most recent on 5/6/2024

RE: --------------------------------------------------------------------

@Armindo-Moreira Hi The igdrcl64.dll error means there is a problem with graphics card/chipset drivers, check that they are update and from the original manufacturer. O erro igdrcl64.dll significa que há um problema com os drivers da placa

Photostory

53 answers, most recent on 11/30/2024

RE: new photostory 2025 version is completely UNUSABLE and crashes...

Hi, @David-Robinson5527, when you reinstalled Nvidia drivers did you also check the box for performing a clean installation? I have been working with Nvidia GameReady Drivers for years and have never had any problems. Addition: on November 15, 2024

SOUND FORGE

4 answers, most recent on 3/18/2026

Random Clicks/Pops and Audio Corruption in Sound Forge Pro 18

I am writing to report a persistent and critical technical issue with Sound Forge Pro 18 that is affecting five (5) different studio setups under my management, all running licensed versions of the software. The Setup: CPU: Intel Core i7-12700 (12th

Movie Studio

52 answers, most recent on 3/8/2025

RE: Update

Wow. I've had a reply from Magix. Read into it what you will. "The error message says that you should send the report to our colleagues at Neat Video. Have you already contacted Neat Video support? What did they say?->

SOUND FORGE

77 answers, most recent on 2/4/2026

RE: SFPro continually crashes - versions 14-18

@SteveMTNO You can find reports for crashes that aren't caught by Sound Forge in the Windows Reliability Monitor. Maybe there is something different. A driver problem would likely cause a crash in ntdll. I'm not sure why it crashes in comctl32.

Movie Studio

29 answers, most recent on 5/10/2025

RE: MAGIX Movie Studio 2025 Suite will not open after installing

@Kelly-Hill Hi We need more information What is the actual issue you are having with Movie Studio 2022? Please include any error message(s) in full. Are the Intel UHD 750 and RTX 3060 drivers up to date? The lastest versions are: - Intel