• Off topic

  140 answers, most recent on 4/28/2026

  RE: Magix support has not responded to support tickets for months
  @Gr8fuldan Hi . . . . everyone keeps saying to log into your account. . . . thus I forgot my password. I put in for a change of password under forgot password and got no email back. . . . . You wouldn't, the email is sent to the old address with
• Video Pro X

  15 answers, most recent on 2/23/2026

  RE: What is the difference between Magix Vegas Pro and Magix Video Editing
  Yes, that is how I log into my Magix account. I do not do it from within either Vegas or Magix user forums. Logging in from the forum requires two logins, one for the forum and one for Magix.
• Movie Studio

  26 answers, most recent on 8/24/2025

  RE: MAGIX Video deluxe 2026 Premium MPEG_4 Activation problems
  @AAProds Hi Al This could mean your 'normal administrator' account profile is damaged/borked. Try creating another user account with Administrator privileges, login with it and start VDL. John EB
• Music Maker

  One answer, on 4/4/2025

  RE: Downloading Music Maker on another computer
  Login to your account at Magix, and go to your Products page.  You should find the MM2023 installer file there.
• SOUND FORGE

  16 answers, most recent on 3/18/2026

  RE: Registration issues with Sound Forge 11
  @Relayer74 I assume you used a different e-mail address in the past? The license might be bound to your old Sony customer account e-mail address. All customer accounts where transferred from Sony to Magix. So you need to login with your old e-mail
• Music Maker

  20 answers, most recent on 1/28/2026

  RE: Music Maker update 33.1.1.19
  I cannot use some of the VST instruments previously purchased using Music Maker 2025. I continue to receive the error "UnsupportedByShop, Critical: Shop not configured to allow shop logins."
• Off topic

  140 answers, most recent on 4/28/2026

  RE: Magix support has not responded to support tickets for months
  @Gr8fuldan Hi . . . . everyone keeps saying to log into your account. . . . thus I forgot my password. I put in for a change of password under forgot password and got no email back. . . . . You wouldn't, the email is sent to the old address with
• Music Maker

  11 answers, most recent on 3/26/2025

  RE: bought a soundpool and cant get it on to my music maker..
  @anthony-watters You can also manually download the Soundpools from ProducerPlanet.com. Simply login the same email and password and look under 'My Products'.
• SOUND FORGE

  7 answers, most recent on 10/24/2025

  RE: Not received product key against
  @Amit-Kamble Hi Amit, If you ordered directly from Magix online, you can find the serial number under "My Account / My Products." Go to: MAGIX Service Center – Login to your account Good luck,Rob
• Video Pro X

  17 answers, most recent on 5/2/2025

  RE: Ignite Color: Cine Commercial and Ignite Keying & Flares Release
  Looks like https://account.fxhome.com/login only allows existing accounts. Thanks for the help I'll wait for magix to get back to me. Stephen
• SOUND FORGE

  2 answers, most recent on 12/8/2024

  RE: Registering New / Multipple PCs
  @Robert-ODonnell You should be able to login at Magix.com with your old Sony login credentials. Then you can look under 'My Products' for your Sound Forge 10 installer and seats. Usually, there should be two seats available. You can also disable
• Music Maker

  12 answers, most recent on 11/29/2024

  RE: Music Maker PREM2024 Crashes trying to load "Welcome To Music Maker"
  Thank you for responding!I am not using an external audio device besides a microphone/headset. The issue seems to be when the "welcome/login" screen pops up to try to sign me into my magix to verify my 2024premium.I can "pause" the login screen by
• Other products

  4 answers, most recent on 1/15/2024

  RE: [Solved] CD Architect 5.2
  @Charles-Sitz Can you redownload the installer from your customer account Magix.com? In case you don't have an account, login with your old Sony login credentials.
• Audio Cleaning Lab

  3 answers, most recent on 8/8/2024

  RE: [Solved] Can't start free trial, installer just links to dead URL
  @dave-b3271 Hello welcome See here and login with the same credentials, then go to product registration. Stephen Forum Moderator
• SOUND FORGE

  2 answers, most recent on 4/24/2026

  RE: Buying serial number to activate SFAS 17
  @Roberto-Kirst If you registered Sound Forge Audio Studio 10 with Sony, you can use the same login credentials (e-mail and password) at Magix.com and download it there. Regarding version 17, you can now only get old stock licenses from third party
• Music Maker

  2 answers, most recent on 6/14/2024

  RE: [Solved] Shop Vst files
  @Scott-Griffiths You can try to manually install the Vita Instruments. Visit Producerplanet.com and login with your e-mail address and password. Look under My Products for your instruments. Download the installer and then run it. Does this work?
• Music Maker

  20 answers, most recent on 1/28/2026

  RE: Music Maker update 33.1.1.19
  @David-Green4468 Hi . . . . I only have one account. . . . Can you see your registered product(s) when you login to your account at magix.com and select My Products? John EBForum Moderator
• Off topic

  140 answers, most recent on 4/28/2026

  RE: Magix support has not responded to support tickets for months
  @Gr8fuldan Hi . . . . everyone keeps saying to log into your account. . . . thus I forgot my password. I put in for a change of password under forgot password and got no email back. . . . . You wouldn't, the email is sent to the old address with
• SOUND FORGE

  11 answers, most recent on 4/14/2026

  RE: Welcome window keeps popping up on startup
  I should point out specifically what is popping up. It is a grey box that says 'welcome' in the top left. It shows the serial number as well as my email address login. The yellow prompt box says 'activate and register immediately online'. I believe
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The
• Music Maker

  One answer, on 6/15/2024

  login in and opening app.
  having trouble activating app. login in and it's not going to music to create music
• Movie Studio

  12 answers, most recent on 9/15/2025

  RE: Does MovieEditPro Premium support LUT?
  Hallo @magix_dr, You can download the correct installation file this way. Go to: MAGIX Service Center – Login to your account My account / My products Find your Magix program Download the correct installation file from here Good luck,Rob  
• ACID

  2 answers, most recent on 6/8/2025

  RE: ACID Music S/N Not Accepted Windows 7
  Thanks John. It is Sonic Foundry ACID Music 2.0. Unfortunately, my email and login info is obsolete for Sony (who I dealt with last time this happened). I guess I will use ACID Express, Cubebase LE, Cubebase 4, and Audacity for future projects.  
• Movie Studio

  4 answers, most recent on 10/29/2025

  RE: Magix HUB
  @GTF69 In addition to what @Reyfox has written (I, too, would like to know which folder has to be deleted) in order to access the Magix HUB the user must log into it from within the app, in your case MS 2026 Ultimate. The login details are the same