• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 you appear to think being a moderator gives you licence to insult the users. I am wholly prepared to offer an apology to any user who thinks I have entirely unknowingly insulted him or her, so please give more details. Jeff Is
• Movie Studio

  7 answers, most recent on 12/29/2024

  RE: [Solved] crash when internet goes down
  Thanks for the answers, I have uninstalled MS onedrive. It just reinstalls itself! I think it is an integral part the the spyware that is windows. I never have actually used it though. The problem is now unreplicatable for me as well now that I
• Music Maker

  3 answers, most recent on 11/7/2024

  RE: [Solved] Installation of MMM on second computer
  @DanM. Music Maker 2025 needs to be bought, so your 2021 serial will not work I think this link is for the version 2024 which you can use with your 2021 registration: https://dl03.magix.com/musicmaker.exe
• Samplitude

  2 answers, most recent on 11/10/2024

  RE: [Solved] Upgrade to Samplitude X8: deceptive advertising?
  @jan99 I think it should work fine in X8 if you install and activate your instruments via the 2023 version. So please install both version of Music Studio. Vita Instruments purchased in the Music Maker in-app-store work fine if you enable the
• Music Maker

  One answer, on 3/7/2026

  RE: It Keeps Telling Me To Load Up Installation CD
  @Patricia-Stuart How old is it? If it was released before 2008 I don't think the copy protection is compatible with modern Windows 11 and won't recognize the original CD.
• Photostory

  3 answers, most recent on 11/6/2024

  RE: [Solved] Cannot see Photostory Wizard
  @DannyP I'm currently running PS2025, but I don't think it is any different to PS2023 in this regard. The Wizards are to be found under the Edit menu>Wizards>Slideshow maker, shortcut W. Does that help? JeffForum Moderator
• Music Maker

  3 answers, most recent on 8/11/2025

  RE: [Solved] Activation Key Registered But Not Registered
  @Squeego Music Maker had Free Edition from version 2018 up until version 2024. The 80s, EDM and Hip Hop versions were technically the Free Edition plus some genre specific audio loops. So, your option is now to install Music Maker 2024 Free Edition
• Movie Studio

  3 answers, most recent on 6/30/2025

  [Solved] Movie Studio (Video Deluxe) vs Video Pro-X
  I already have Movie Studio 2025 suite, but I am considering getting Video Deluxe 2026 ultimate for the ProDad plugins if they are lifetime perpetual licences. But I have now also seen there is Video Pro X.I only create my videos personal use and
• Movie Studio

  9 answers, most recent on 7/31/2025

  [Solved] How long does it take for customer support to respond?
  Greetings. On July 12, I opened a ticket with customer service because I am having problems activating the Boris FX BCC Chroma Key Studio plugin, but after 18 days I have not received any response, only an email with the ticket number. On the 23rd,
• SOUND FORGE

  8 answers, most recent on 3/31/2026

  RE: Wave Hammer - Sound Forge 18
  @Joseph-Carvalho I read a comment here years ago from a user who got a response from the technical support and apparently this behavior is by design. I think this was changed around Sound Forge 15?
• SOUND FORGE

  4 answers, most recent on 10/30/2024

  RE: [Solved] SF 17 AS does not open after installation
  @whatUneed Try the following: I think the DLL file can be found in the directory C:\Program Flies\Common Files\MAGIX Services\System\ Rename the file to something different, restart the computer (please select the Restart option and not the Shut
• Movie Studio

  8 answers, most recent on 7/15/2025

  RE: Movie Studio --> TO --> Video Delux
  I think the short answer is Yes.
• Movie Studio

  27 answers, most recent on 8/1/2024

  RE: [Solved] No Longer Able to Render Project
  I think I have solved the problem. The video is rendering so I will know in an hour or so for sure. I didn't think it was the files or the frame rate, etc. The problem was much simpler that that....it was my CPU usuage. I noticed the CPU usuage at
• Movie Studio

  13 answers, most recent on 9/13/2025

  RE: Wich graphic card is better for Chroma Key effect ?
  @dan_lachance Hi Dan. When you last posted a similar problem you were using an nvidia 1030 I think and trying to use the effect on HD video. If you are now trying to render 4K video I think you are running into similar problems as before as the 3050
• Movie Studio

  12 answers, most recent on 11/15/2025

  RE: [Solved] Speech to text
  @JRH Hi, You'd think they'd include a few free minutes with the download to get you started and tell you you need to buy more and provide a link. I don't understand. All 3 versions of VDL2026 have TTS characters and STT time included. The minimum is
• Movie Studio

  8 answers, most recent on 3/13/2026

  RE: [Solved] I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??
  @Apollo89x Hi, Magix as a company have basically tried to mislead/fool people by renaming the basic version as "Plus" | Wheras that used to be the mdi-range level in previous versions. No, nothing is misleading at all. Magix dropped the "Basic"
• Other products

  9 answers, most recent on 9/29/2025

  RE: CD Architect 5.2 cannot register
  @John-Finney I think you should get the hardware ID/computer ID during the activation process of CD Architect.
• Samplitude

  4 answers, most recent on 1/27/2025

  RE: [Solved] need help with configuring MIDI controller
  @psychojosh13 Ok. You added the controller (Mackie Control preset) and selected your keyboard as an input, correct? Do you get some feedback on the MIDI monitor dialog under the Customize Controllers tab when pressing the buttons on your keyboard? I
• Movie Studio

  3 answers, most recent on 5/28/2025

  RE: [Solved] Does Movie Studio 2025 Platinum support HEVC?
  @mlp-mlp Hi. upgrading from Sony Movie Studio 12 to Magix 2025 Platinum Magix Movie Studio is not an upgrade from Sony Movie Studio 12, Magix Movie Studio is a different program but it is a good basic editor, as you say you're looking for 'simple
• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  And to think I just made another purchase expecting the same support I used to get. Now I am worried because I have submitted a Technical Request an hour ago. 😒😒
• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  Had this stupid error for the past few days and had no response other than a bot , Im thinking of reporting them to be honest.
• Music Maker

  2 answers, most recent on 4/18/2026

  RE: Upgrade Music Maker 2025 to 2026
  Hello SP, Thank you very much for your answer. That helps a lot in my decision making. I think I will not get the new upgrade, but I might get myself a new instrument or two. Best regards, Tristan
• Video Pro X

  6 answers, most recent on 8/7/2025

  RE: Problem download video using FIREWIRE
  Hello Rob, thank you for your input. I think Magix is activated. I just try to download video from hard disk, make short edit and safe as MPEG-2. Everything is working. I think there is problem with connection with my firewire card. I did not use it
• SOUND FORGE

  5 answers, most recent on 10/7/2025

  [Solved] Missing DLL for Sound Forge Pro installer
  I have messed up my instance of Sound Forge Pro 18. The app runs mostly OK, but there are some issues that I think are best fixed by re-installing the app. I have the installation file downloaded to the \Documents\MAGIX