• Off topic

  160 answers, most recent 6 hours ago

  RE: Magix support has not responded to support tickets for months
  Further to my previous posts to add insult to injury I have been offered an upgrade to Music Maker Ultimate 2026 for £39.99 less than a week from upgrading to Premium (my query was Premium was offered at £22.99 but I paid £39.99). What is going on?
• Audio Cleaning Lab

  3 answers, most recent on 1/8/2026

  RE: Sounf Forge Cleaning Lab 4 - upgrade options
  @Jorge-DeOliveira Sound Forge Audio Cleaning Lab is a feature limited version of Samplitude Pro Suite because it only includes the audio cleaning features and limited recording features. So, upgrading at BorisFX to the newest version of Samplitude
• Music Maker

  One answer, on 12/6/2025

  [Solved] Registration has deactivated
  I received a Music Maker EDM Edition through Humble Bundle, which I registered on 02/11/2025 according to my MAGIX Service Center. When I open Music Maker and log in, it asks me to upgrade from Music Maker Free, even though I have the full
• Movie Studio

  14 answers, most recent on 3/19/2026

  [Solved] Separating Audio Tracks Video deluxe 2026 premium
  When I load a video file into the timeline I am unable to separate the audio tracks. I am able to remove the audio from the video, but the audio tracks are stacked into one single track in the timeline. I upgraded from movie studio 17 Platinum to
• SOUND FORGE

  8 answers, most recent on 4/21/2026

  RE: Play head disappearing in SF18 Pro
  @Paul-Fegan You can get the paid upgrade from SF18 to SF 2026. Currently there is also a 25% off spring sale at Boris FX In case you purchased SF18 in 2026 the upgrade will be free. If this applies to you, you need to ask Boris FX customer support
• Other products

  One answer, on 4/21/2026

  Do yoy have an upgrade to Magix MP3 Marker Deluxe 19? I have ver. 14
  I can't update webradio database, does anyone have any solution?
• Video Pro X

  2 answers, most recent on 10/25/2024

  RE: [Solved] Latest / Current Version of Pro X 13?
  @Wayne-McIlvaine Hi The latest version is Video Pro X 16 v 22.0.1.244. You will need to upgrade to this, at the upgrade price, and it will replace VPX 13 on your PC. . . . . When I select "Help...Update online" via my current version nothing happens
• Off topic

  160 answers, most recent 6 hours ago

  RE: Magix support has not responded to support tickets for months
  My experience is also a turn-off regarding buying from MAGIX.  I did support-requests but never got a response or the download-links etc.  They were paid with PayPal but I have never had a problem with such payments.  The initial upgrade to MUSIC
• Video Pro X

  One answer, on 7/31/2025

  RE: [Solved] Sony Vegas Pro 17 upgrade to Vegas Pro 22.
  @matt-sarich Hi, sorry wrong forum, you'll need to copy & paste your comment on the Vegas forum - https://www.vegascreativesoftware.info/us/vegas-pro-forum/ PS. Your old Vegas 17 key won't work for the upgrade, you'll have received a new key for
• Music Maker

  4 answers, most recent on 10/1/2025

  Missing download-links after upgrade paid purchase.
  Hi,Anybody having the same experience as I have had? Paid for the 2025 Music Maker Ultimate upgrade and received a copy of the invoice marked as paid. No email with the download links etc. as noted after payment and no response from support the last
• SOUND FORGE

  13 answers, most recent on 3/16/2026

  RE: SF11 is stable - SF13, 14, 16 fail.
  Experiencing the same issues. No other audio software causes me issues like this. Despite clean uninstalls and reinstalls, SF15 no longer launches. I just get a pop up that says “stopped working” and a small string of crash data. My biggest
• SOUND FORGE

  2 answers, most recent on 12/10/2024

  RE: [Solved] Upgrade from Sound Forge 17
  @Sheryl-DeMott If you can buy the upgrade, then yes. Otherwise the store wouldn't let you do the checkout. It checks the customer account before payment whether the account is eligible.
• Samplitude

  2 answers, most recent on 11/10/2024

  [Solved] Upgrade to Samplitude X8: deceptive advertising?
  In November this year, I decided to take up the very attractive upgrade offer from Samplitude 2023  to Samplitude X8, for the price of €29.95.A big miscalculation! In addition to the already eight lost instruments resulting from my 2020 update, it
• Video Pro X

  4 answers, most recent on 5/28/2026

  RE: Video Pro X17 stuck at "Initializing movie"
  Hello, thank you for your answer. I saved two window arrangements, same effect : the program hangs at "Initializing movie" when reopening. For the the record I have been using Video ProX since 2022 (X13, X16, then X17) I had zero issues until the
• Video Pro X

  One answer, on 4/19/2026

  Activation confirmations
  Hello everybody and the MAGIX Software Team! I'm excited to start my new adventure with the newly installed Video Pro X as I had just upgraded from "MAGIX Video deluxe 2026 Premium". I'm afraid I have caused some confusion amongst the MAGIX Software
• Other products

  One answer, on 5/14/2026

  [Closed] Vegas Pro 23 missing Mainconcept MPEG for render
  I've been using Sony Movie Studio and Vegas Pro for years. I upgraded to Vegas Pro 23 a while ago but have not needed to make DVDs since the upgrade. I do have a need to make a DVD now. I tried to render my project to Mpeg-2 and the Sony and
• Movie Studio

  9 answers, most recent on 6/17/2024

  [Solved] Upgrade problem
  I just attempted to upgrade my Movie Studio to 25 Ultimate, but did not receive that level, but rather the simple Upgrade of a lower version.. I intended to spend the $109.xx to do an upgrade, as presented. However, the system somehow (whether by my
• Other products

  6 answers, most recent on 12/5/2025

  URGENT: Cannot upgrade/crossgrade from ACID Pro to Vegas Pro 23 Studio
  I submitted a ticket to Magix l think on Sunday 30 November 2025, because throughout the weekend I had been trying to upgrade / crossgrade to from ACID Pro 7 to the full Vegas Pro 23 Studio suite. My ACID Pro 7 serial, repeatedly input, with and
• Movie Studio

  12 answers, most recent on 11/15/2025

  [Solved] Speech to text
  I've had Sony Vegas then Magic Movie Studio for many years. I have just upgraded to the 2026 Premium to get speech to text. However: I follow all the instructions, and all I get when I click on "Start analysis" is "No language found". Have tried
• Movie Studio

  5 answers, most recent on 9/24/2025

  [Solved] Import h265 files from iPhone
  Hi, I have MEP2022 and am trying to import h265 files from my iPhone. At first, the programme asked me to purchase and activate the [HEVC Codec Upgrade (H265 Intel)] codec.So I purchased and activated this codec. Unfortunately, when I try to import
• ACID

  3 answers, most recent on 4/19/2026

  RE: May be there is hope for this program yet....?
  acid pro is now listed on the borix fx website with a "coming soon " label and will be available as an upgrade perpetual, or subscription , "keep hope alive "as jesse jackson once said !
• Movie Studio

  3 answers, most recent on 1/22/2025

  [Solved] Move Movie Studio 2025 Platinum to new PC
  Hello, I am looking to move Movie Studio 2025 Platinum to a new PC. I know I can download the software and keys from "My Products" on the website. However, I have upgraded this several times over the years. Movie Edit Pro PlusMovie Studio 2023
• Movie Studio

  37 answers, most recent on 6/7/2025

  RE: Yoo Hoo! Here comes Magix Video Deluxe!
  Hi @Gid, thanks for confirming that one can upgrade to Vegas using MMS or VPX. I'm just wondering if MMS users have the same option to upgrade to VPX?
• SOUND FORGE

  One answer, on 4/20/2025

  Sound Forge Upgrade
  I have Sound Forge 2. If I upgrade will I loose all my effects settings I have saved?