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I just purchased version 17, for my new Dell XPS 13 laptop (windows 11), and it will not load beyond the image. I emailed for support but the company is ignoring my emails. Any help please? May need to claim the money back through the credit card.

Photostory

2 answers, most recent on 2/26/2026

[Solved] PS 2026 Uprade freezing

Recently upgraded from 2024 to 2026 version but when importing pics & vids the program is freezing and can only shut it down via task master I have searched help section for and am unable to follow the suggestion to access hidden AppData

Music Maker

2 answers, most recent on 11/23/2024

RE: [Solved] I cannot log in to Magix Music Maker Store from Music Maker program

@Crs Hmm, it looks like in the link that you are using Music Maker version 30, which is equivalent to Music Maker 2022, is that correct? Have you tried to install the free updates to version 32 (2024)?

SOUND FORGE

3 answers, most recent on 7/2/2025

[Solved] How to transfer to a new lap top

How can I transfer my software to a new laptop. I have Sound Forge Audio Studio Version 9.0a (Build 131).. Both laptops are HP with Microsoft.

Photostory

2 answers, most recent on 1/22/2025

[Solved] Travel Map -Missing menu option "Draw curves"

Under the option "Change path properties" the option "Draw curves" is mentioned. Mentioned in the manual on page 183, but this option is not visible in the menu in my version of the program - version 2025How do I solve this?kind regards Arne Dag

SOUND FORGE

4 answers, most recent on 9/20/2025

RE: [Solved] Soundforge Pro 18 automatically changing the sound of my files

@Dave_W Don't edit MP3 files. Always convert them to WAV first or enable in the Sound Forge program preferences to proxy compressed file formats. MP3 is used as an end consumer format for playback. My guess is, that editing MP3 files in modern

Movie Studio

6 answers, most recent on 2/7/2026

[Solved] Background app from Magix

Greetings, I'm confused again. A few weeks agok this topic (https://www.magix.info/us/forum/why-does-fabs-exe-need-to-run--992593/#ca2002524) was resurrected. I would have posted this query there but as I can't I won't will I? 😇 In it, after

Samplitude

3 answers, most recent on 1/19/2026

RE: [Solved] Samplitude keeps crashing with ASIO4All

@psychojosh13 Do you use the newest version of ASIO4ALL? You can reset the program settings of Samplitude via its Help menu. If I remember it correctly the menu entry is called "restore default behavior". Be aware, in case you have custom shortcuts

ACID

2 answers, most recent on 9/5/2024

RE: [Solved] Upgrade Help

@Wiiplashh Upgrade is enough. Upgrade is the full version for a reduced price because you already own a previous version.

Video Pro X

46 answers, most recent on 5/14/2025

[Solved] VPX16 plays Sony XAVC with no sound

I was investigating an issue where a Sony XAVC video file played but not its associated audio. I found this old post from 2023 where the OP had the same problem. He provided sample files which are still available to download. The OP indicated that

ACID

13 answers, most recent on 2/20/2026

[Solved] Acid Music Studio 11 Fails to run.

Just got Music Studio 11 ( Version 11.0.7 build 18 64 bit ) , and it ran the first time. No problem. When I have went back to it, it fails to load and from the loading screen I can see its failing at:- Loading

Movie Studio

35 answers, most recent on 5/7/2025

RE: [Solved] Is there a way to increase the cache?

Hi Gid, I have done an entirely fresh install. I cleared the cache and emptied the temp folder. Apparently the recommendation is to remove previous versions first. So I need not have installed the 24 version on the new PC first. I also turned off

Music Maker

2 answers, most recent on 7/26/2024

[Solved] Inputting activation code not upgrading past trial version

I have a Serial Number for MX Premium from years ago. The previous version of Music Maker allowed me to input my code into the trial version to upgrade it's features. Music Maker 2025 Premium tells me that all those instruments are already owned and

Music Maker

One answer, on 11/22/2024

[Solved] Music Maker 2025 not usable

The new version of MM 2025 have a huge bug. Even when I will be off line it is trying to connect/sync with store and no instrument which I currently own is awailable to use. I never observed this issue on the older version.

SOUND FORGE

11 answers, most recent on 7/3/2024

RE: [Solved] Looking for spectroscope window on recently purchased SF 17

@bcsound To my understanding Sound Forge Audio Studio 12 was some kind of unique version with a different user interface. It could very well be the case, that this visualizer isn't available in version 17. Or maybe you need the 17 Pro version and

Music Maker

One answer, on 12/6/2025

[Solved] Registration has deactivated

I received a Music Maker EDM Edition through Humble Bundle, which I registered on 02/11/2025 according to my MAGIX Service Center. When I open Music Maker and log in, it asks me to upgrade from Music Maker Free, even though I have the full

Movie Studio

3 answers, most recent on 3/20/2026

[Solved] Ecxeption 0xc0000005 "Access violation"

J'ai utilisé sans problème le logiciel à plusieurs reprises, jusqu'à ce matin, et cette après midi, gros défaut à l'ouverture du programme "Access Violation". Intel Core i514400, RAM 16Go, UHD Graphics 730 Windows 128MB, processeur x64Windows 11

Music Maker

15 answers, most recent on 4/7/2026

RE: installation failed

These two methods do not work. I uninstalled both versions of Magix Music Maker and reinstalled only version 32.1.0.18 and everything works perfectly without any problems. Later I tried to install version 34.0.0.6 again and I got the same result,

Samplitude

2 answers, most recent on 11/10/2024

RE: [Solved] Upgrade to Samplitude X8: deceptive advertising?

@jan99 I think it should work fine in X8 if you install and activate your instruments via the 2023 version. So please install both version of Music Studio. Vita Instruments purchased in the Music Maker in-app-store work fine if you enable the

Movie Studio

8 answers, most recent on 3/13/2026

RE: I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??

It was via a Google Search (*the Ai info at the top indicated that the "Plus Version" of Magix includes ProDAD hide V2).However after having looked into it, I've discovered that Magix as a company have basically tried to mislead/fool people by

Movie Studio

3 answers, most recent on 12/18/2025

RE: [Solved] Can't activate video delux 2026

@FIA2008 Error -14 means you enter a valid serial into the wrong product. Since there are different editions (Plus, Premium, Ultimate, Subscription and so) you need to make sure you installed the correct version of the software, otherwise you'll get

Music Maker

4 answers, most recent on 1/8/2026

RE: Probleme saisie n° de serie

@Philippe-LeBannier Welcome to the magix.info users forums. You say you purchased the 2025 update. From where did you purchase it? I ask, because the 2026 update is the current version; I don't believe the 2025 version can still be purchased

Other products

One answer, on 3/19/2026

RE: Fuzz effect in Midi studio portion of Music Studio 2004 Deluxe

@Timothy-Dean MIDI Studio was a feature limited version of Emagic Logic, now known as Apple Logic Pro. So you won't find the same effects in Samplitude, but it includes the Vandal amp simulation VST which also has stomp boxes. There you should find

Other products

One answer, on 4/21/2026

RE: Do yoy have an upgrade to Magix MP3 Marker Deluxe 19? I have ver. 14

@elitarev I think the last update of MP3 Deluxe 19 was released around 2016(!). To my knowledge this software may not work stable on Windows 10/11 versions released after 2016. So even if you would be able to upgrade from 14 to 19, version 19 would