• Music Maker

  10 answers, most recent on 3/22/2024

  RE: [Solved] Support links are redirecting me to Forum instead. Serial Number prob
  @Eleyan For Music Maker 2021 and newer versions you simply install the Free Edition from Magix.com and login with your e-mail and password. It's not necessary to enter the serial number a second time. Besides that, there could be server problems at
• Off topic

  One answer, on 5/16/2025

  RE: [Closed] recovering password
  @holly-s6315 Welcome to the Magix forums, unfortunately the wrong ones for your product. Please read this pinned post and follow the advice given there. This thread will be closed. JeffForum Moderator
• Off topic

  One answer, on 10/1/2024

  RE: New to the software
  @ZNk Welcome to the Magix users forum. Which specific product do you own? JeffForum Moderator
• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  Hi, here we gather Magix's thoughts and focus of action today. It is clear that nowhere on the page, unfortunately, is there any reference (link) to the VPX or MMS product line. Thus, it is clear that they are not focused on investing in them.
• Music Maker

  4 answers, most recent on 8/31/2023

  RE: [Solved] Moving from MMM 2023 to 2024 - missing languages?
  Ok, the days with a broad flora of localizations for MMM are over. Got this response from Magix:"Unfortunately, with the most recent major release of Music Maker, we had to make the decision to cut down considerably in the number of available
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  @HHM see the AI and Hub in Magix video editors? Came from Vegas Pro. With Gary Rebholz being the one in charge of video software development, along with being chief product owner coming from Vegas, there is a lot of additional information on Vegas
• Movie Studio

  52 answers, most recent on 3/8/2025

  RE: Update
  So, I thought I'd completely uninstall and start from scratch, just in case Magix hasn't applied the patches to the initial release. Well, the question is finally answered. It hasn't. I installed the download from My Products and it is at version
• ACID

  8 answers, most recent on 12/4/2023

  [Solved] Update to ACID Music Studio 11
  The product tells me that there's an update, but the first thing it tries to install is the Microsoft Visual C++ 2013 x64 redistributable, which fails. This is already installed, but the installer is trying to install it anyway. I can't get past
• Off topic

  5 answers, most recent on 1/26/2025

  RE: Copyright, Producing with Soundpool Loops
  Hi, Thank you all so much for your help and information. Also I did contact the copyright office this week. They stated that if I did use any loops in my productions, such as guitars and beats, I would have to give credit to the maker of the loop(s)
• Movie Studio

  9 answers, most recent on 7/31/2025

  RE: How long does it take for customer support to respond?
  @webfrit Welcome to the Magix users forums. Because Magix GMBH is currently undergoing a major company restructuring I suspect responses to support requests are taking rather longer than usual at the moment so the answer to your question of how long
• SOUND FORGE

  One answer, on 5/29/2025

  RE: Serial number
  @itopa-b Welcome to the Magix user to user forums. Assuming you correctly registered these softwares when you first installed them, go to your Magix account, log in, go to My products and find the listings for both. The serial keys will be shown
• Movie Studio

  One answer, on 4/15/2024

  [Closed] Movie Studio activation error
  Is there a way to de-register a product from the My Products page? I bought Movie Studio 17 Platinum from Amazon, but registered a different product on the Magix site. I can't a way to remove it and it won't let me register Movie Studio 17 Platinum
• Other products

  One answer, on 5/27/2025

  [Closed] VEGAS Pro17 Suite can't sign in
    I get an error code -24. The PC I authorized a long time ago is now damaged, so I want to reinstall it. I purchased it through SourceNext in Japan. I think I registered the product, but only the trial version is showing up in my account. I want to
• Movie Studio

  46 answers, most recent on 4/10/2025

  RE: Stereo not supported - burning disc
  @BrenyC Brendan, a non-trivial option, depending on how much Bluray burning you are doing, is to upgrade your processor to a CPU that has an iGPU. There are quite a
• SOUND FORGE

  7 answers, most recent on 4/30/2024

  RE: unable to activate for new pc
  @Sebastian-Biel If you enter the serial here you'll get the correct product installer: https://www.magix.com/int/support/my-service-center/product-downloads/
• SOUND FORGE

  One answer, on 10/29/2024

  RE: res code
  @Mickey-Headrick3799 You can find all registered serial numbers in your customer account at Magix.com. Simply login with your e-mail address and password and look under 'My Products'.
• Photostory

  3 answers, most recent on 10/17/2023

  RE: [Solved] After upgrade was installed I got an error message
  @Wayne-Locke Welcome to the Magix user to user forums. Can we first establish exactly which program and edition you have upgraded from and to? You’ve chosen Photostory as your product, is that the correct one for you? The error message seems to
• Movie Studio

  3 answers, most recent on 3/25/2023

  [Solved] Movie Edit Pro 2016 - reinstall- product- cant access old email acct
  Movie Edit Pro 2016 - reinstall- product- cant access old email acct - need to change email address registered with Magix.com to activate during reinstall Movie Edit Pro 2016
• Music Maker

  5 answers, most recent on 6/7/2023

  [Solved] UNABLE TO INSTALL PURCHASED PRODUCT
  I purchased MUSIC MAKER PREMIUM. Attempted to load it on a Windows 7 computer. Install failed, system is out of date-uninstalled software. Bought a new computer and attempted to install from my purchased item and the web page downloads the free
• Rescue Your Videotapes!

  2 answers, most recent on 6/15/2025

  RE: Problem to add projects to the DVD menu.
  @Pierre_S Hi . . . . Adding to the low quality feeling . . . . Video Saver is a basic video editor with some limitaions in functionality, eg one movie (timeline) to one project, compared to higher level, and cost, video editors. To add to
• SOUND FORGE

  2 answers, most recent on 5/5/2026

  RE: Error code -14
  Hi @Rera53, you might try de-activating and re-activating . Visit the MAGIX Service Center and log into your account, go to 'My Products> Show More Details > Deactivate. the pertinent activation ... or directly in Sound Forge, "Help>
• Samplitude

  2 answers, most recent on 12/2/2024

  RE: I need to transfer my license to a new computer.
  @Antonin Hi, Make sure that you are using the same email address as before. It is your username with Magix. You can't just go and use a different email address. Also, make sure that you have installed the same version (and flavour - non-Suite or
• SOUND FORGE

  9 answers, most recent on 10/16/2025

  [Solved] Problem activating Sound Forge 9 using new method
  I've been trying to activate Sound Forge Pro 9 on a new computer. I've been using this version for many years and while I've also bought Sound Forge Pro 16 and 18 I prefer version 9 for some things. It's quicker to select sections of audio between
• SOUND FORGE

  13 answers, most recent on 3/16/2026

  RE: SF11 is stable - SF13, 14, 16 fail.
  John EB and SP; Thank you both for the suggestions,which I have trried. Unfortunately, nothing has worked. What is more dissapointing than the software not working is Magix's lack of support and hiding behind bots that close cases without any