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I'm using a PS Audio NPC (preamp) connected directly via shielded XLRs to a Tascam DR-100MKIII. Everything is native 24/192 and recorded direct to SD card. It's definitely not the recording process. The file(s) are copied at the OS level to the hard

Samplitude

3 answers, most recent on 1/19/2026

RE: Samplitude keeps crashing with ASIO4All

So far so good, thanks! And yes, it is the most recent version of ASIO4All on their website. I also noticed that I was still getting a small latency issue while recording MIDI, and that it seemed to be caused by a specific effect plugin on the track

SOUND FORGE

8 answers, most recent on 1/26/2026

Non functioning Sound Forge / no response from support

My partner has sent multiple tickets to Magix since last December, relating to a non-functioning copy of Sound Forge that will not install. Each time, the ticket is ignored, or closed without checking whether the issue is resolved yet (it isn't). He

Video Pro X

2 answers, most recent on 1/15/2024

[Solved] Scale Video Larger Only For Editing Purposes

I have an MP4 video recording of a software issue that I am facing with a different product. I recorded a video to demonstrate the issues I am facing to share with support for this product. In my video, I recorded the Help|About box that shows my

ACID

9 answers, most recent on 10/5/2023

[Solved] What the hell has happened to Acid. It's terrible.

Installation issues, update issues, missing files and the list goes on. Since 05 I've been using Acid and stopped at v8 when you could buy them in most stores. I ran into trouble with the demo version. Thought Acid was reliable and skipped straight

Music Maker

22 answers, most recent on 3/20/2025

RE: [Solved] New Install; Music Maker 2024 - Laggy and Crashes

@johnebaker, @gjonny I reached out to Magix Support and we were able to satisfactily implement a workaround until the development team implements a permanent solution. Based on the feedback I recieved from Support, I realised that this issue has

SOUND FORGE

18 answers, most recent on 3/20/2024

RE: [Solved] Sound Forge blurry with 4K (3840 x 2160 150% scale)

@Endre-Nagy These are user to user forums so it is very unlikely that any of the developers will see your post, sorry. I would suggest you send your comments to infoservice@magix.net and request they be forwarded to the development team. JeffForum

Movie Studio

15 answers, most recent on 11/12/2025

RE: MPEG-4-Codec

@Raymond-Thompson Ray, if you have a P3 number and the program is registered and actually running OK (apart from the MP4 issue), you should be right. You can tell if it's all good by looking at Help>About. Your registration P3 number will be

Movie Studio

52 answers, most recent on 3/8/2025

RE: Update

Greetings, It seems someone doesn't want to admit something: https://www.neatvideo.com/support/known-issues/magix AndyW

Video Pro X

2 answers, most recent on 8/7/2025

RE: Video Pro X Crashes as soon as it hits 8GB of RAM usage (Solved)

@K_Really, thanks for the update. I'm currently on Nvidia Studio Driver 572.60. I checked the current update Studio Driver and it's 577.00 - the one you had issues with. The Game Ready driver is 580.88. I think I'll stay just where I am for the

Music Maker

8 answers, most recent on 4/27/2024

[Solved] Doesn't record what is played

New to MM, pretty much evaluating it to see if it satisfies my needs. So far so good but I have noticed a big problem. When hitting a note and affecting it with a filter, recording doesnt capture the sound shifting and being distorted, it just

Movie Studio

70 answers, most recent on 9/19/2025

RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus

@Tusk Hi . . . . Here's the crash reports, hardware error, that seems pretty definitive that it's the card . . . . Unfortunately not, that report tells us the error is with Windows WindowsWcpOtherFailure3 would suggest the issue is with a Windows

Video Pro X

46 answers, most recent on 5/14/2025

[Solved] VPX16 plays Sony XAVC with no sound

I was investigating an issue where a Sony XAVC video file played but not its associated audio. I found this old post from 2023 where the OP had the same problem. He provided sample files which are still available to download. The OP indicated that

SOUND FORGE

4 answers, most recent on 7/23/2025

RE: Sound Forge 17.02 not starting correctly

Hi @Jeff-Saylor, You could try resetting Sound Forge, which is typically done through the 'File> "Reset all preferences and clear cached data" command. But since Sound Forge will not open to access the 'File' menu, hold down the 'Ctrl+Shift' keys

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

I am in an endless loop trying to reply to a ticket I have open.Following the initial reply to my response, I keep getting a replyNote: If you would like to add further information to this ticket, please use the following subject: I add just the

Samplitude

5 answers, most recent on 7/11/2025

RE: Error installing ad-on pacakages

@Phon Hi The issue you are having is with Windows, see this Microsoft article for the 1603 error. HTH John EBForum Moderator

SOUND FORGE

29 answers, most recent on 9/16/2025

RE: SF 11 refuses to start, even full re install

Hello, holding CTRL+SHIFT does reset the settings and delete cache, but the authorisation fails again.Running as admin changes nothing , the issue persists.thanks dd

ACID

5 answers, most recent on 5/1/2025

RE: I can not set velocity on the MIDI editor

hi clumsy this has always been an issue for me just highlight the note or notes right click and on the menu that opens click midi processes and filters pick the velocity tab and set your ue there velocity value there

Audio Cleaning Lab

12 answers, most recent on 7/21/2025

RE: Audio Cleaning Lab 4 "Error While Writing Noise Sample File"

@Glenn-Duran Sound Forge Audio Cleaning Lab is a "legacy" application. It's now going multiple years without updates and there will likely be none in the future. The support already knows all these bugs from user reports. We have all tried to reach

Movie Studio

5 answers, most recent on 10/22/2025

Video Deluxe Premium 2026 - Program freezes, lags

The program functions properly until I select the Effects tab. Once the Effects tab is selected, the entire program feezes, delays, and lags for at least 10 seconds. I'm using a Razen 7 5600, with an AMD 6600XT with 32 Gigs of ram. Anyone else

ACID

2 answers, most recent on 11/17/2023

[Solved] Cannot download ACID Pro 11 Suite

This issue goes to MAGIX, as it is an issue on your end regarding your download site's performance. Fluctuates between extremely slow to non-responsive. Constantly completing CAPTCHAs (completing this once should approve my IP for at least a few

SOUND FORGE

8 answers, most recent on 1/26/2026

RE: Non functioning Sound Forge / no response from support

Why are Magix so hopeless at responding to tickets ? I raised a ticket yesterday, which I know they will just ignore. They aren't contactable by phone. I can't even update my ticket with further details, as I cannot find it anywhere on their support

Video Pro X

13 answers, most recent on 4/16/2025

RE: Saving Custom Window Arrangement - saving main and sub navigation?

@johnebaker Still having an issue so I decided to create a video to explain.

Music Maker

6 answers, most recent on 3/23/2024

[Solved] Unlimited Loops Subscription - Asking me to pay for every soundpool

Hi I purchased Magic Music Maker 2024 Premium yesterday with 1 year of Loops Unlimited yet today every Soundpool pack I try and download it is asking me to pay for it. It says in the soundpool details it's included in Loops Unlimited and Music Maker