• Other products

  2 answers, most recent on 3/24/2021

  [Solved] VEGAS PRO 18 - Poor quality programme
  Hi, Why is Vegas Pro (which I paid over $300 for) crashing all the time after I select an add on? I run a brand new I9 10900k with an RTX 3070 with 32GB. Why is it so poorly optimised? Also, why isn't Vegas Pro 18 listed in the "new Post" product
• Music Maker

  2 answers, most recent on 3/7/2021

  RE: [Solved] Upgrade not registered even after payment successful and email receipt
  @durddi Here is no Magix staff, only users. You have to contact infoservice@magix.net They will help you with registration problems. Send them your order number and ask where you can find your serial number. Usually it is in the order confirmation
• Music Maker

  2 answers, most recent on 3/7/2021

  [Solved] Upgrade not registered even after payment successful and email receipt
  So i have dug a little further and found some weird stuff..... i have a purchase order email confirming my upgrade to magix music maker premium 2021.... however when i sign into the magix website in order to find the SN... the only SN it is offering
• Movie Studio

  9 answers, most recent on 2/24/2021

  RE: [Solved] I need to return
  @emmrecs @johnebaker @CubeAce I think it was this version lady had ordered here  
• Music Maker

  3 answers, most recent on 2/15/2021

  [Solved] Missing BOGO coupon
  Purchased a soundpool during the BOGO promo and can't find the coupon. Order number is Removed by Moderator. Used a coupon for the purchase, if that is relevant.
• SOUND FORGE

  2 answers, most recent on 2/7/2021

  [Solved] Pulldown menu glitch in Sounforge
    This set of screenshots was made to illustrate the problem described below: I have soundforge 14 installed. And over the past few months or so, the program misbehaves such that after a few minutes of use, the "File" pulldown menu gets overlaid
• ACID

  4 answers, most recent on 2/7/2021

  [Solved] Trying to place an order to upgrade my ACID Pro license
  My previous license is accepted, everything goes fine until your system tries to validate my CC... and then, it fails.I have already tried several times to place the order but it fails with a useless "something went wrong" error message. Excellent
• Movie Studio

  4 answers, most recent on 2/4/2021

  [Solved] NewBlueFX Filters 5 ultimate will not install
    I purchased the upgrade for MEP2021 including the Filters 5 ultimate. When installing the effect through MEP, I select the icon under "Extra Effects" and then select, "Download". The download completes and then goes to the setup dialog. During
• Movie Studio

  2 answers, most recent on 2/1/2021

  [Solved] Zoom & editan originally portrait sequence guidance
  As one zooms and edits, is there a way to just get something like a border guide around the screen area that will form part of the final export?  Only want it just as a guide to assist a zooming edit. Or perhaps change the black background screen
• SOUND FORGE

  3 answers, most recent on 1/21/2021

  RE: [Solved] Waves VST shell v12.6 fails to load - is this expected?
  ...so just to follow up and conclude here: I eventually engaged with rather indifferent Waves Support Team who advised upfront that SF Pro 14 is not really supported - doh! However I established by faffing here and there that both WaveShell1-VST3
• Xara Designer Pro

  3 answers, most recent on 2/3/2021

  [Solved] wrong shipping address for my CD
  I just upgraded my Xara Designer Pro X support (x16 to 365) & ordered the physical CD. While I see that my street address is correct, they have the wrong US state for me ... I'm in California, not Alabama. How do I fix this?
• Music Maker

  3 answers, most recent on 1/10/2021

  RE: [Solved] Problems with Live Pads
  @MauX-65 Hi No problems here no matter which order I load the Live pads. Try loading the 1st and 16th pads first then the rest. One small issue I did find (though it could have been me) is - if you do not 'turn off' all pads before stopping
• Music Maker

  3 answers, most recent on 12/22/2020

  RE: [Solved] Commercial Fee
  @Peebo-Mondia Welcome to the Magix user to user forums. If you mean is there a single payment a user can make in order to have all content Commercial Royalty Free then the answer is No. It is necessary to buy a separate commercial licence for each
• Web Designer

  3 answers, most recent on 12/8/2020

  [Solved] linked ecommerce store
  Hi, I hope that someone can give me a quick answer as I have, what I think is, an easy question. I have spent a few weeks trying to build a website using Wordpress and hate it, it's so blocky and unfriendly. My aim is to build a site for Print on
• Music Maker

  2 answers, most recent on 11/20/2020

  [Solved] How to Cancel Loops Unlimited
  I ordered a month of Loops Unlimited back a couple months ago and randomly just got charged for another one. I'm not sure how to fully cancel my (apparent) subscription to it. Any help would be greatly appreciated!
• Audio Cleaning Lab

  2 answers, most recent on 11/10/2020

  [Solved] Messages When Using
  Sometimes but not all times I am unable to load an MP3 file into my Cleaning Lab in order to deal with it.I receive a message stating I will need to install the Quick Time Extension. Why is this happening and how do I fix it?
• Photostory

  2 answers, most recent on 9/16/2020

  [Solved] Update Service
  I have ordered the Magix Photostory Update Service - which I understood would give me access to the latest software version - am I wrong? I wasn't offered a download link, except for the free Blue Filters that came with the Update Service. Sorry for
• SOUND FORGE

  One answer, on 9/3/2020

  RE: [Solved] Serial number sent to the wrong email address
  Contact sales support with your customer information and order details at infoservice@magix.net They can remove your old e-mail from their database and send you a new serial.
• Movie Studio

  10 answers, most recent on 8/31/2020

  RE: [Solved] magix movie edit pro 2020 plus (windows store edition) update to 2021
  Received the following reply form magix: Unfortunately the Windows Store versions do not have some updateservice or something else.In your case you will have to order the software again. 
• Music Maker

  3 answers, most recent on 8/25/2020

  RE: [Solved] Copyright Attribution Question
  Am I allowed to distribute to Spotify and other platforms for revenue if I put together a work using Magix soundpools that I purchased with commercial licenses? Yes. If I were to go through with the distribution process to have the music put on
• Music Maker

  3 answers, most recent on 8/25/2020

  [Solved] Copyright Attribution Question
  I've been reading the forums off and on for a few days, looking for an answer to a few questions, but can't quite find the answers what I'm specifically wanting to ask.   I put together some works on Music Maker using soundpools (purchased with
• Movie Studio

  13 answers, most recent on 8/23/2020

  RE: [Solved] New User Here and I Have Some Questions Regarding the Timeline Tracks
  @LightfireCreative Hi and welcome to the user to user forums. First answer I'm afraid is no. Tracks can't be reversed. It is more similar to photo editing programs where the last layer applied is normally the lowest in order. I suppose it's what you
• Movie Studio

  13 answers, most recent on 8/23/2020

  [Solved] New User Here and I Have Some Questions Regarding the Timeline Tracks
  Hi everyone,   I recently purchased Movie Edit Pro Premium and have been learning to use it. One thing I can't understand is the way track priorities work in the the object that's on lower tracks actually occlude those objects above contrary to the
• Music Maker

  One answer, on 8/13/2020

  RE: [Solved] Sound Forge Registration Activation
  Yes, it should be in the mail Magix sent you after ordering. Maybe try scrolling down a little bit. Another possibility could be, that the serial number is already registered automatically in your customer account on Magix.com. If this is the case,