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@me_again Hard to say, I would expect not to get asked if I want to save the project when closing it if auto save is on.. I left that project open since my comment earlier (1½ hrs ago), I closed MMS so sort of recreating a crash, auto save is

Music Maker

One answer, on 11/21/2023

Why Does Music Maker 2024 Premium Crash ....

Can anyone please tell me why Music Maker 2024 Premium Edition keep crashing, I have the Latest version of the program and my computer specs are all up to date , I run the Windows 10 Pro but yet it keeps doing this..I even reset program, and also

ACID

3 answers, most recent on 11/17/2025

RE: waves 16 plugins cannot be added to chain

@Tinus72, @SP. Waves 16 plug-ins open in Acid Pro 11 for me, along with all other plug-ins I have installed. I have updated the four / six audio_plugin_*_server* files, so this maybe the solution, as suggested in another post (@SP may remember the

Other products

No answers, created on 11/30/2023

Magix Video deluxe plus 2021 keeps crashing as it fills up my RAM

Movie Studio

29 answers, most recent on 5/10/2025

RE: MAGIX Movie Studio 2025 Suite will not open after installing

@Jude-Harrison-Smith Hi Assuming this is the HP Envy with the AMD Ryzen 7 4700U processor (CPU) with integrated graphics The integrated graphics chip (GPU) in the Ryzen 7 4700U, is well below that of the recommended minimum RX470, a separate

ACID

9 answers, most recent on 1/24/2025

RE: Won’t install Sony acid 7

@NTC-LAIDLER Ok, the failed download might be a server problem on Magix' side. For this I recommend you to contact customer support at infoservice@magix.net and ask them for a direct download link. But Acid is still installed, correct? You can hold

Music Maker

36 answers, most recent on 12/17/2025

RE: Need help fixing magix..am losing hope

@SP. That unfortunately did not solve the issue..there is no solutions left..I just lost an entire album and the song I was fixing. I don't know what else to do now.. I have a brand new pc with all the parts i replaced, and magix is only thing on my

Video Pro X

2 answers, most recent on 5/28/2025

RE: Export at 18FPS

@AAProds Hi Al Is this the post you are referring to? . . . . does VPX 16 export 18fps MPEG-4 . . . . In theory you should be h.264/AVC and h.265 HEVC encoded video can be sub 10 fps. However in VPX and MMS the lowest framerate is fixed the the

ACID

15 answers, most recent on 12/19/2024

RE: 🎄🎉 ACID PRO 11 + SOUND FORGE 16 - CHRISTMAS CRASH SPECTACULAR! 🎉🎄

@Forever-Season Ok. Maybe a plugin crashes the scan. There are audio_plugin_scan_server exe files in the Acid program folder. Maybe move them temporarily to another location. If I remember it correctly Acid will then throw an error message and not

Audio Cleaning Lab

8 answers, most recent on 2/8/2024

RE: Crashing while importin a audio file

@Ahmet-Celik Hi m4a files can have AAC or Dolby AC3 encoded audio, only AAC is supported and there is an activation fee for the codec - you should get a popup window for this if you have not already done so. Download and install MediaInfo and

SOUND FORGE

7 answers, most recent on 12/11/2023

RX Plugins Crash Sound Forge

I have a problem with RX plugins such as De-Click and De-Hum crashing out SF when I select them. I did not have this problem with Windows 7 but when I moved to a new Windows11 22h2 machine it's non stop. I started with SF 16 and did all the updates

Photostory

19 answers, most recent on 12/22/2024

RE: Can't understand advice given by support team

Oh dear, Not quite randomly. The same slides (I think) There are 3 blank areas. But all files should be identical. I'm afraid your idea of file sharing is beyond me - I'm 80 in a couple of weeks time and just haven;t learned how to do this stuff.

Movie Studio

27 answers, most recent on 2/27/2025

RE: Neat Video - Version 6.0

@johnebaker Hi John EB, You're quite right as is Andy who initially found the issue. I blame old age multi-tasking with too much or not enough coffee, a day after 8-10 inches of snow removal 2h20m. MMS - patch 227 VPX - patch 253 (according to what

SOUND FORGE

77 answers, most recent on 2/4/2026

RE: SFPro continually crashes - versions 14-18

I just edited another file. Here's what was done: - normalized each album side, one channel at a time - saved the file (no problem) - opened the newly saved file - added 2 markers, so that I could form a region (the region is then copied/pasted to a

SOUND FORGE

8 answers, most recent on 5/12/2024

requires the ser # everytime I start the pgm.

I had a crash. Removed SF13, then Reloaded the program. Put in correct ser#, etc. Now, pgm requires a ser # everytime I boot the thing. Also, the original ver was 13.0.45. Now, it says just 13 and there is NO upgrade. Please help.

Video Pro X

14 answers, most recent on 1/6/2025

RE: Bluray Burner Problems and Multi-Language Bug in VPX16

@browj2 Hi John . . . . is a firmware update available for the 2016 onward models, not for my 2013 . . . . Expletive comes to mind. Al's suggestion is one I too would recommend, along with LG, for BD I have an LG Lightscribe from 2010 and still

Music Maker

One answer, on 11/15/2023

Crashes when exporting

For the particular song every time I export a single track to a wav file or all the tracks at once the program crashes. This does NOT happen with other songs. Only this one song. And I love it. I need to export these tracks! Help.

Music Maker

4 answers, most recent on 1/18/2024

RE: cannot install music maker

@said-el Can you please check the Windows Reliability Monitor for crash logs? https://petri.com/solving-problems-using-reliability-monitor-in-windows-10/

Photostory

21 answers, most recent on 11/14/2024

RE: New instal freezing at splash screen

@Alan-Workman Welcome to the Magix users forums! I'm sorry your first experience with the software was not good at all. To help us to help you to diagnose the problem can you first give the full name of your CPU please? Then, can you follow this

ACID

7 answers, most recent on 9/22/2025

RE: Waves L3 Multi- & Ultramaximizer V16 can't be added, but visible

@NickHarvey, @SP. Waves 16 plug-ins (including L3 Multimaximizer/Ultramaximizer) open in Acid Pro 11 (11.0.2 - Build 21) for me, along with all other plug-ins I have installed. I have updated the four / six audio_plugin_*_server* files in the

Movie Studio

27 answers, most recent on 11/18/2024

Where'd the track options go?

I've been using Movie Studio 15 for a long time, only thing that made me update was the fact that it bogs down the computer and constantly crashes losing work. I just purchased Movie Studio 2025, now that everything is completely different the

SOUND FORGE

7 answers, most recent on 10/11/2024

RE: SF 18 build 21 scripting: determine when all files have been rendered?

Thanks for the suggestion, I was using file.RenderAs(szFullName, rend.Guid, template, range, RenderOptions.RenderOnly); I changed this to: file.RenderAs(szFullName, rend.Guid, template, range, RenderOptions.WaitForDoneOrCancel ); But I still see my

Video Pro X

12 answers, most recent on 12/12/2023

Crashing in video proX14

Hi, Please advise and support me with the following. While making the film, I had a crash message all the time, but somehow, I finished the movie with a length of 45 minutes. Now I'm trying to export the file, but there is no chance the program

Movie Studio

70 answers, most recent on 9/19/2025

RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus

I was on my way to removing Norton's was getting tired of their bait and switch. They'd list issues w/ your pc and tell you to click it to fix it, but it ends up only fixing some of the problems listed. Norton's kept warning me about some driver